Company background: Dynatrace combines deep observability, AIOps, and application security in one open, unified platform to continuously deliver precise answers and intelligent automation from data. We’re a global company of thousands with a singular obsession: make sure every digital experience and interaction, in every industry, everywhere, is flawless and secure.
Contact: Karolina Linda
Title: Senior Community Manager
Related URLs: https://community.dynatrace.com/, https://www.dynatrace.com/news/blog/ensure-your-success-with-the-new-dynatrace-community-experience/, https://www.linkedin.com/company/dynatrace/
Kudos Category: Rookie of the Year
1. Describe your company and your organization.
Dynatrace is a software intelligence company that combines deep observability, AIOps, and application security in one platform to continuously deliver precise answers and automation from data. The Community team counts four members and lives in Product Management.
2. Why did you choose to invest in Khoros and what was your experience before making the switch from a previous solution or investing in new technology.
Our Community was failing at delivering its purpose with a legacy platform that was providing numerous outages and even security vulnerabilities.
We’ve found Khoros to be a partner and an innovator – just like Dynatrace. Khoros addressed all our requirements, had a very active Community in place, and we felt that we’ll be finally able to innovate and grow.
3. What were your goals when investing in Khoros technology and what successes have you already experienced because of the investment? Were you able to gain traction faster than expected? Please include metrics if possible.
We wanted the traffic and engagement to go up again, and our customers to get the most out of the product quickly through crowd-sourced collaboration. Already in the first month after the Khoros launch, we had the highest number of product ideas submitted in a year. A month later, we had the highest number of questions asked in a year, and immediate external traffic growth of 10%.
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