Recognizing a customer that is successfully integrating Khoros to strategically align people, processes, and technology to connect with their customers in all ways.
Viessmann already connected with customers and prospects on specialized trade forums, but they wanted to own the conversation. They built a Khoros Community for customers to post comments on, onboarded Khoros Care to manage volume, and Khoros Marketing to unify communication and service teams.
Recognizing a customer who has been able to utilize communities to generate growth and accomplish their company mission.
Three Ireland wanted to evolve their community to drive digital-first support, provide a best-in-class engagement experience, achieve business growth, drive sales, and develop product innovation and insights. With support from Khoros, they further enhanced their community’s accessibility, brand awareness, component design, and customer journey.
Recognizing a customer who has utilized digital channels (mobile messaging, web chat, etc.) or conversational AI (customer & agent-facing bots) to reduce costs, grow revenue, and drive greater employee and customer satisfaction.
Orange wanted to extend support to more social media channels, and they needed to re-launch their languishing community. With Khoros, they invested in their community, revamped its structure, and built close relationships with super users, all while also launching a support chatbot.
Recognizing a customer who has been able to utilize Khoros to turn data into actionable insights, such as understanding customer experience issues and then building an effective solution.
Before Khoros, Intuit didn’t have the ability to quickly gather information about trends that affected tax professionals’ work. They then onboarded Khoros Care and leveraged its tagging and automation features. Now, they can discover important trends in real-time and provide insights back to their development team.
Recognizing a customer who has been able to utilize Khoros to optimize their social strategies (content, moderation, listening, etc.) to elevate their brand’s customer engagement capabilities, execution, and seize new commerce opportunities.
BMW wanted to provide all of their markets with an effective communication strategy for promoting electromobility and sustainability, but they found it difficult to communicate to every market. They then onboarded Khoros Social Media Management and worked with Khoros to provide a steady stream of relevant content.
Recognizing a customer that has utilized the Khoros platform to make a difference in society.
Truth Initiative wanted to build an anonymous, 24/7 online community to level the playing field across age, income, education, disability status, mental health, and more. They now hosts their EX Community on Khoros which provides unrivaled peer support to young people to help them become ex-smokers. Their research shows that engaging in the EX Community drives quitting success.
Recognizing a customer who has demonstrated their ability to manage and come through a crisis even stronger using the Khoros platform.
Zoom wanted to ensure users received helpful and timely support. They partnered with Khoros to build a community to support customers 24/7. Within the first five months after deployment, Zoom had 100K registered members.
Recognizing a customer that has started using Khoros technology within the past 12 months of May 2022 that has already seen increased success in customer engagement.
F5’s enterprise Content Management System solution could not support community-facing features or deliver content at speed, and it suffered SEO compliance issues. They chose Khoros for their qualified out-of-the-box feature set, experience, and community-native approach. F5 worked closely with Khoros Professional Services and their own internal SEO experts and began seeing improvements immediately.
Recognizing a customer that has taken advantage of Khoros’ experience in innovation and partnership to align people, processes, and technology to better connect with their customers in all ways.
Palo Alto Networks wanted to conduct an audit of their community and create a roadmap to improve CX. Their LIVEcommunity team partnered with Khoros Customer Success to for this audit and the Khoros Professional Services team developed and executed a 12-month roadmap of improvements. Palo Alto Networks continues to collaborate and strategize with both teams.
Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to save money.
Flexera’s technical support department wanted to make a critical shift by heavily investing in self-help options. They invested in their Khoros Community to improve forum activity, solution rate, knowledge base activity, and blog activity, and to increase self-help options. Flexera also offers the ability to engage with technical support within the community.
Recognizing a customer that has utilized AI and the Khoros platform to push conventional boundaries in the market.
GM wanted to make sure they were up to date with one of their top priorities — safety. In partnership with Khoros, they designed safety tags to identify customers dealing with high-priority safety issues. They also enabled tagging and routing based on situations, rather than topics.