2023 Customer Awards: Check Point Software Technologies, Ltd. - Best-in-Class: Community

2023 Customer Awards: Check Point Software Technologies, Ltd. - Best-in-Class: Community


Company: Check Point Software Technologies, Ltd.

Company background: Check Point Software Technologies Ltd. is a leading provider of cyber security solutions to corporate enterprises and governments globally. Check Point Infinity’s portfolio of solutions protects enterprises and public organizations from 5th generation cyber-attacks with an industry leading catch rate of malware, ransomware and other threats. Infinity comprises three core pillars delivering uncompromized security and generation V threat prevention across enterprise environments: Check Point Harmony, for remote users; Check Point CloudGuard, to automatically secure clouds; and Check Point Quantum, to protect network perimeters and datacenters, all controlled by the industry’s most comprehensive, intuitive unified security management; Check Point Horizon, a prevention-first security operations suite. Check Point protects over 100,000 organizations of all sizes.

Contact: Dameon Welch

Title: Cyber Security Evangelist

Related URLs: https://community.checkpoint.com

Kudos Category: Best-in-Class: Community

CheckMates evolved from a previous community effort around a specific software release (R80) that involved building awareness, learning, providing support, and demonstrating innovation to our Enterprise customers. It has since grown to include nearly all of Check Point's products and services and includes both the on-line community, virtual events, and in-person events.

CheckMates is also an important hub for our Partners which sell and support Check Point products and services. We have built a specific Partner Community to that is used to make information and materials available to help our partners successful.

Once we articulated the need to our CEO and Chief Product Officer, and the right people were involved with the effort, there was no difficulty in getting buy-in to build CheckMates.

To better support our educational efforts for our customers, as well as to drive overall engagement, we have built a number of custom components on top of the Khoros platform to provide an improved user experience when accessing our Check Point for Beginners section. We have also built components to automatically manage user entitlements, allow for specific posts to be gated without restricting access to parts of the community, and a popup to encourage not logged in users to sign in to the community, among other things. Our Partner Community also includes numerous custom components to make it easy for our partners to find and access Partner-specific materials.

CheckMates has more than 148,000 visitors a month with more than 86,000 registered members!

Special Thanks: Anna Hofecker-Toroczki

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