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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

2.pngWill the worst snowstorm Sweden has experienced in 10 years stop a community manager from attending a knowledge-sharing and networking event? The answer is no, never!

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Autralian Utlility.jpgHow to build superior CX strategies in the utilities sector.

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Long story short, social media can be your biggest ally during the busy holiday shopping season.sa3qw.png

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Go behind the scenes of ING Direct's Web Café : its origin, its growth and its ambassadors.

 

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Retired Community Manager JennC
Retired Community Manager

licxfilesstephenfell.jpg

Hear from TalkTalk's Stephen Fell on how to best manage a superuser program.

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Honored Contributor
Honored Contributor
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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

How can you get your whole organization passionate about social customer care?

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cscharffs
New Commentator

Localizing community forums is critical in a global digital marketplace that relies on customer experiences, reviews, and feedback to promote branding and drive awareness.

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Retired Community Manager JennC
Retired Community Manager

See some of Wendy's best practices for managing multicultural communities and more!

 

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

We recently talked with Kriti Kapoor, Global Director of Social Customer Care at HP, about how HP measures social ROI. hp.png

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