Will the worst snowstorm Sweden has experienced in 10 years stop a community manager from attending a knowledge-sharing and networking event? The answer is no, never!
How to build superior CX strategies in the utilities sector.
Long story short, social media can be your biggest ally during the busy holiday shopping season.
Go behind the scenes of ING Direct's Web Café : its origin, its growth and its ambassadors.
Hear from TalkTalk's Stephen Fell on how to best manage a superuser program.
My key takeaways from Dr. Wu's recent webcast, Personalizing the Customer Experience.
How can you get your whole organization passionate about social customer care?
Localizing community forums is critical in a global digital marketplace that relies on customer experiences, reviews, and feedback to promote branding and drive awareness.
See some of Wendy's best practices for managing multicultural communities and more!
We recently talked with Kriti Kapoor, Global Director of Social Customer Care at HP, about how HP measures social ROI.