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sleslie2017

Lithium generic training/help/tips/resources docs for our members?

Hello Community, I am trying to locate training resources for Lithium (Khoros) platform- Help documentation that can be repurposed for our members. So we are planning to migrate from Jive and of cours...
by Occasional Contributor sleslie2017 Occasional Contributor latest reply 2 hours ago
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MJWatt

Managing blog workflow (bringing this issue back to life)

How are folks who are *not* using Reach managing workflow approval on their blogs?  Are you using the blog node given this deficiency? In the process of finalizing our implementation, we've identified...
by Occasional Advisor Occasional Advisor latest reply yesterday
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mhock

Has anyone started with just 1 Badge?

Hello,We are considering turning on gamification for the sole purpose of identifying people going to our user conference.We would want to expand this to a true program in the next 8 months.I would lov...
by Occasional Contributor mhock Occasional Contributor latest reply yesterday
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mhock

Anyone have insight on Knowledge Management

I am not certain this is the right place.  I am looking for insight on how people structure their knowledge management team as well as how the structure their knowledge base software.Any insight is gr...
by Occasional Contributor mhock Occasional Contributor posted on yesterday
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IanAtJMP

Best practice to use Angular 7 (2+) in Lithium?

I know how to plug into the Lithium AngularJS 1.9x installation, but is there a best practice for using Angular 7+ (Angular 2+) in Lithium? Thanks
by Respected Contributor Respected Contributor posted on yesterday
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Finney0225

To create a reply-only category or board:

I'm having a hard time creating a reply-only board. I have 2 boards under my one category. 1 board, I want to be able to give our customers the ability to post and reply. However, on the other board, ...
by Occasional Contributor Finney0225 Occasional Contributor latest reply Thursday
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jhaze

Ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?

What's up my Lith-- Khoros COMMUNITY! 🙂Question for all: Is there an ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?I've read that developers built some sort ...
by Advisor Advisor latest reply Thursday
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jhaze

Admin: Allow users to post externally hosted videos

Hi all -I'm looking to test the following functionality found in admin (Features > Video > Admin: Allow users to post externally hosted videos)Can anyone share some highlights of doing this in your co...
by Advisor Advisor latest reply Thursday
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kgroneman

Banner or notification for specific roles

From time to time I want to put a notice or banner up on the home page and/or node pages that is only viewable by people with a certain role.  For example I want to put a big notice, hard to miss, abo...
by Esteemed Contributor Esteemed Contributor latest reply Thursday
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mvanpelt

Metrics & Key Ratios

I am trying to get a better sense of what Lithium recommends  the following ratios should be or what others are using to benchmark? Average minutes to 1st reply < 1200 minutesTopics with First Replies...
by Advisor Advisor latest reply Thursday
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mvanpelt

Support Ticket Deflection Metrics

We are wondering what metrics Lithium or other customers recommend are leading indicators to Support Ticket deflection. We are creating a deflection score card for our customers to determine if the Co...
by Advisor Advisor latest reply Thursday
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mhock

Salesforce Integration -Transfer of screenshots for KB articles

I am researching the Salesforce integration.  We don't currently own it.One task we would want to be able to achieve is to automatically transfer posts in Lithium to become KB articles in Salesforce. ...
by Occasional Contributor mhock Occasional Contributor posted on Thursday
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Wendy_S

Lead vs Lag metrics - How do you measure?

Hi!I wonder if anyone went through the exercise of defining lead vs lag metrics for their community. We consider our NPS, CES and TCR metrics as our lag metric (Our KPI's) and with the multitude of le...
by Honored Contributor Honored Contributor Honored Contributor posted on Thursday
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james_D_

Interactive Kudo and comment counters?

Hey team, have been searching around to no avail on this question. Is there anyway to make our "kudo" and "reply" counter interactive? That is - make the quote bubble open up to a reply, and make the ...
by Occasional Contributor james_D_ Occasional Contributor latest reply Thursday
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khill

Admin User Reports - Sign In 0 In Last Sign In Date Range

Hi Khoros Community,It's possible I am missing something obvious here, so if so don't hesitate to tell me 🙂.I am using the Admin>User Reports to get some user extracts.  I want to see all of the user...
by Advisor Advisor latest reply Wednesday
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nicoleguzzo

Where do signatures appear?

Hello all,I'm trying to figure out signatures. Are they supposed to appear at the bottom of EVERY piece of content you post? (Ex. your own blogs, your own ideas, your own discussions, comments on othe...
by Occasional Commentator nicoleguzzo Occasional Commentator latest reply Wednesday
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KristenMeren

Change Header Image in Notification Emails

Hello,I am working on updating our notification emails in Studio > Text Editor > Email Text. First, is there any way to mass edit the templates, or is it necessary to go one by one? Secondly, is there...
by KristenMeren New Commentator latest reply Wednesday
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Fellsteruk

Potential SEO issues post 18.12

Hey Everyone, Not sure if everyone has had 18.12 land on their community yet however it boasts some SEO enhancements however since 18.12 I'm constantly getting alerts from google search console about ...
by Honored Contributor Honored Contributor Honored Contributor latest reply Wednesday
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Tim_Dickinson

Conditional moderation for posts with attachments?

I know that the default permissions are that non-admin Community users cannot add attachments to the Discussion posts they make, though this can be turned on and certain controls applied.Is it possibl...
by Occasional Contributor Tim_Dickinson Occasional Contributor latest reply Tuesday
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estieg

AMA nested thread solution? Or "threaded post" solution?

Hi all, We've been hosting AMA's (ask me anything) with our users for a number of months with terrific success.  However, it's tough to follow the conversation in real-time because people are posting ...
by Occasional Advisor Occasional Advisor latest reply Tuesday
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