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Inactive User

LSI metrics for actions by a specific group of people over time?

Hi,Our support community recently moved to Lithium and we are at the stage where we need to set up user reports in LSI. What is the best report for actions and content generated by a specific group of...
by Inactive User Not applicable latest reply Tuesday
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RCIntegrator

API V1 can't return body containing emojis

Hello,https😕/communaute.orange.fr recently started using a new text editor allowing the use of emojisThe API V1 posts/recent endpoint cannot return the body of messages containing emojiscurl -X POST ...
by RCIntegrator New Commentator latest reply Tuesday
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SMTCD

Responsive: Can't use smartphone keyboard

Hi community, well, we have discovered a wired issue in our community. When a user enters our community on his smartphone and tries to use the search bar then the keyboards appears and disappears inst...
by SMTCD New Commentator latest reply Tuesday
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jaread831

Account recovery!

Hi,I have an account but the password has been reset recently somehow and I can't recover the account as the email was linked to my work email address which has changed.Please send me a PM and i will ...
by jaread831 New Commentator latest reply Monday
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PKhare

Lithium Integration with Genesys

I have to integrate Lithium forum with Genesys. If someone has any idea on Genesys - Lithium Forum Integration, Please let me know.
by PKhare New Commentator latest reply 2 weeks ago
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eysikal

Detect language in FreeMarker template?

Hi, I’m brand new to Lithium. I’d like to be able to detect the user’s language within a custom component. I’d like to be able to use an IF statement within the FreeMarker markup of my component to dy...
by eysikal New Commentator latest reply 2 weeks ago
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CarolineS

What does "float this item to the top" mean for a board / category?

Hello!Many of the options within the "⋮ Options" menu seem a bit old-school / un-loved-by-the-UI-gods - but there's one that is particularly mystifying to me:"Float this item to the top" on a category...
by Honored Contributor Honored Contributor latest reply 2 weeks ago
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CarolineS

What does the "Email me when someone replies" checkbox do for a blog comment?

Hi team!I'm on a roll with "what is this interface thing in lithium" posts today (see here and here too)... wondering what the "Email me when someone replies" checkbox does on a blog comment. You can'...
by Honored Contributor Honored Contributor latest reply 2 weeks ago
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deirdreyee

Collecting NPS, Customer Feedback, Candid Comments

Hello all, In addition to managing the community I'm responsible for our company's NPS program. We run it via email with a lot of investment across the company and ownership of the list in the Custome...
by Occasional Advisor Occasional Advisor latest reply 2 weeks ago
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JeffSt

SEO for multi-language community

Hi all,First of all, I'm no expert on SEO.I'm curious for thoughts on how others have handled SEO on communities that house multiple languages, all on the same environment. Based on some research, it ...
by Occasional Advisor Occasional Advisor posted on 2 weeks ago
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batman

LSI vs Community Admin Metrics

Hi, I'm comparing my community data i.e. visits from 1 Jan – 11 March on Admin Metrics vs LSI. The reporting time zone is set to UTC to match with the LSI time zone.What I found in Admin Metrics, the ...
by Occasional Contributor batman Occasional Contributor latest reply 2 weeks ago
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Dru

Group Header Image

Hey all.We're setting up a discussion group and looking to add a custom image to the header but I'm now a bit lost on where to go.I've uploaded an image to the asset library but having a tough time fi...
by Occasional Advisor Occasional Advisor latest reply 2 weeks ago
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rwinkler

Track unanswered posts using LSI

Is there a way to pull a report showing unanswered posts during a given period of time in Lithium Social Intelligence (LSI)?thanks,
by Occasional Contributor rwinkler Occasional Contributor latest reply 3 weeks ago
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kgroneman

How long does spam quarantine hold a message?

I can't find the answer to this using search here.  If a message gets automatically deleted from the spam quarantine, how long does the spam quarantine hold a message before it's removed from the quar...
by Esteemed Contributor Esteemed Contributor latest reply 3 weeks ago
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progranime

User Email Notification Defaults

Hi Community,I would like to ask if we can set specific time for example 7:00 am the user will be notify in their email? Also what is the specific time will the user notifies when we choose the Daily ...
by progranime New Commentator posted on 3 weeks ago
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deads

Replies to Abuse Reports

What's the expected functionality of the replies in Abuse Reports?I've tested this feature on our Community:As a regular user, flagged a post as abuseAs a moderator, viewed the abuse reportAs a modera...
by Occasional Advisor Occasional Advisor latest reply 3 weeks ago
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syukseferagic

NPS Availability

NPS I'm just wondering if Lithium has integration with NPS survey via Facebook channel? As for now, Twitter already has it.
by syukseferagic New Commentator latest reply 3 weeks ago
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jhaze

Obtaining metrics on a clickable banner in community

Hello Lithium Community!Anotha day, anotha dolla--- question from me We have clickable banners all throughout our community. These clickable banners are usually links to useful information to get memb...
by Advisor Advisor latest reply 3 weeks ago
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esullivan

Is appending search parameters to URLs clicked after doing a search new?

Was this a recent addition or did I just not notice it before?  When I click a link from a search results page, the subsequent URL includes the search parameters...is that new or has it always been th...
by Occasional Advisor Occasional Advisor latest reply 3 weeks ago
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sleslie2017

Looking for Platform Migration Tips, Gotchas and Resources

Our team is working on migrating off of JiveX and I wanted to throw a few questions out there. I've been through this before but with a different company. Tech, offerings and trends are changing rapid...
by Occasional Contributor sleslie2017 Occasional Contributor posted on 3 weeks ago
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