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LiNC'16 Unconference

LiNC'16 Unconference
Want to participate in LiNC's Unconference? This is your chance to drive the LiNC agenda and share the experience!
Anything around automation / bots. The future of support is around that, so would love to talk about what folks are doing about that in their community and brainstorm ideas. There are many players out there (Google included) around machine learning... See more...
Anything around automation / bots. The future of support is around that, so would love to talk about what folks are doing about that in their community and brainstorm ideas. There are many players out there (Google included) around machine learning so hoping to see who would be interested to talk about that.
I won't be there (unfortunately) but I think it would be great to have a discussion around new feature ideas for brands that use LSW.    In particular, I'd be interested in brainstorming how we can bring gamification into LSW to drive productivity... See more...
I won't be there (unfortunately) but I think it would be great to have a discussion around new feature ideas for brands that use LSW.    In particular, I'd be interested in brainstorming how we can bring gamification into LSW to drive productivity and efficiencies. Examples include: badges for team members that meet certain targets (service level, volume, sentiment, customer kudos) which get called out on the team dashboard. OR: award badges to team members that are experts in certain areas (maybe tie into the expert feature).    These are just some ideas to get the group started.  Keep me updated whether this made it to a group discussion and what the outcome was. 
1) Does every product get a board? 2) is it better to focus on audience driven approach?  3) Top tasks up front?   We wrestle with -- 'we are launching something new, we need a new area' mentality
I've been thinking about this topic for awhile because I experience so many businesses who don't know the difference between audience and community (social vs. owned community, respectively--my language around this stuff). I believe it's important T... See more...
I've been thinking about this topic for awhile because I experience so many businesses who don't know the difference between audience and community (social vs. owned community, respectively--my language around this stuff). I believe it's important TO know the difference because, from an ROI perspective, a company hosting a community (...a forum...a Lithium instance) can expect better results (I'm open to debate on the use case differences) from people they engage in community vs. on social.   This is all very obvious and sets up the premise for my topic idea which is this:  Can you nurture new community growth by building relationships in social to eventually get someone to become a new owned community member? Is this a good idea? How have companies done this? Have specific parts of the community been created to accomplish this and give those "advocates who aren't necessarily customers" a way to convene together? Could this be a new way for companies to leverage advocates as a source of favorable, semi-impartial, searchable content.   In a related vein, I am sure there are Lithium customers out there who also struggle with smoothing the competitive waters between community and social sites, like a company Facebook page where there is more space TO engage (vs Twitter). Or perhaps there are companies who have Lithium instances and also still have company (or perhaps non-company sponsored) open or closed Facebook groups. How do you deal with that model and is your goal to get everyone into the main community or no?   To honor the history around this topic, Dr. Wu has been talking about this differentiation for awhile. I apologize. It's 6 years later and yes, businesses haven't figured it out. But! Maybe Lithium customers have and that's what I'd like this session to be about because my bet is there are innovators who can help mentor newer Lithium customers who are also interested in this topic. Looking for minds to come together to work the problem, solution, potential upsides or whatever else might happen.   rachel    
What if no one else believes in the community yet in your organization? What if your upper management already invested the $$ but don't grasp the meaning of it? Would like to hear what others have done to build and grow their community when there's ... See more...
What if no one else believes in the community yet in your organization? What if your upper management already invested the $$ but don't grasp the meaning of it? Would like to hear what others have done to build and grow their community when there's only been a handful of people utilizing it, or maybe even 1 person managing it for an extended period of time. How do you prioritize what to get done? How do you deal with day-to-day responsibilities and balancing the long term and short term vision of the community?
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