Company: VIAVI Solutions
Company background: VIAVI Solutions is a global leader in both network & service enablement and optical security and performance products and solutions. Our technologies contribute to the success of a wide range of customers – from the world’s largest mobile operators and governmental entities to enterprise network and application providers to contractors laying the fiber and building the towers that keep us connected. With the deep expertise necessary to deliver unparalleled physical and virtual network intelligence, VIAVI Solutions helps service providers, enterprises, and their ecosystems, to deploy, maintain, optimize, and evolve the most complex and powerful networks on the planet. As pioneers in fiber testing and characterization, VIAVI has a long history of successful collaboration with communication companies to help make our lives rich and productive by supporting networks that connect people, entertain us, and enhance our security.
Contact: Denise Chapman
Title: Community Manager
Related URLs: http://velocity.viavisolutions.com
Lithy category: B2B Community Innovator
1. Describe the innovation(s) and how you settled on the decision to innovate (user request, Lithium suggestion, internal idea, etc.)
The Velocity Sales and Partner Portal is our single location for partners and direct sales to access product information, training, and account specific tools. Jive-X enabled us to create extremely granular permissioning to provide each user an experience tailored to what they are contractually able
to sell for VIAVI. Using an SFDC integration and authenticated single sign on, partners have access to transactional modules like MDF, Deal Registration, and partner company business plans.
We also incorporated a custom coded calendar of upcoming events on our homepage based on feedback that requested this information be highly visible from the homepage.
2. Tell us about how you made it happen Did you stage it first, who got an early look, how you drove adoption/use, and any iterations you had to make to get it right.
Sales and partners were involved in developing requirements for Velocity and key stakeholders from both groups were involved throughout the design and test process. A limited number of partner companies were engaged to test the various modules and their feedback was invaluable when we launched to the rest of our over 300 partners. We redesigned the “My Partner Place” experience to streamline it after launch based on feedback from partners.
3. What were the results? Tell us how it impacted your customer experience or the outcomes you seek as a business.
In the past, accessing information and training for VIAVI sales and partners was a challenge due to multiple systems with separate logins and passwords. Velocity has enabled salespeople and partners with the specific information and training they need in one easy to access location. Our approach has helped sales and partners become more efficient and increase collaboration due to the ease of accessing the content and tools on Velocity.
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