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What companies are subprocessors to Khoros?

What companies are subprocessors to Khoros?

DATA LOCATION & SUBPROCESSOR GUIDE

Khoros uses subprocessors in its applications to help it perform certain services. Suprocessors are third-party entities with whom Khoros contracts to perform these services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those the Khoros commits to its customers. 

Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply.

What has changed since our last version: We added Flow.ai, Urban Airship, Firebase and AWS Australia; and we changed the format of this Guide.

 

INTEGRATED SUBPROCESSORS 

 

Subprocessor

Purpose 

Location

Khoros Application

Marketing

Care

Community

JX

AWS USA

Cloud hosting

USA

US/Canada/APAC/EMEA Customers

US/Canada/

APAC* Customers

US/Canada/

APAC

Customers



AWS Ireland

Cloud hosting 

Ireland

 

EMEA Customers

EMEA

Customers

 

AWS Australia 

Cloud hosting

Australia 

 

APAC* Customers 

   

Sumo Logic

Log collection and storage

USA

X

X

X

 

Akismet

Spam detection

USA, Australia

   

X



Akamai Technologies

Content delivery network

Worldwide (location list at: https://www.akamai.com/us/en

/locations.jsp)

   

X

X

Sunshine Conversations

Extends conversational capabilities

USA, EU

 

X

X

 

Fastly

Content delivery network

Worldwide (location list at: https://www.fastly.com/network-map)

X

     

Pendo

In-app help, guidance, and announcements

USA

X

X

X

 

Squelch

Federated searching and indexing

USA

X

X

X

 

Hyland

Videoplayback and storage

USA, Ireland

     

X

SendGrid

Email service provider used to send emails

USA, UK, India, and Tokyo

X

X

X

X

Twillo

Provides programmable communication products and services, primarily in the form of APIs

USA

X

X

   

Flow.ai

Agent assistance (e.g. suggested responses and intent detection) 

The Netherlands

 

X

   

Urban Airship

Mobile push notifications which might contain some PII

USA, EU

X

     

Firebase

Mobile push notifications which might contain some PII

Worldwide

 

X

   

Zencoder

Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets

USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden

X

     

ETI

Support, Migration, Upgrades

Bulgaria, Italy, and UK

 

X X  

Persistent

Development services

India

 

X X  

Clarotest Consulting Lab S.R.L.

Some access to customer data as part of outage mitigation

Argentina

 

    X

OPTIONAL SUBPROCESSORS 

 

Subprocessor

Purpose 

Location



Khoros Application

Marketing

Care

Community

JX

Brightcove

Videoplayback and storage

USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden

   

X

 

Box

File storage for customers using the “File Preview Feature.”

USA

 

X

X

 

Cloud Elements

API integration platform for CRM 

USA, Ireland

 

X

   

BI Worldwide

Gamification functionality

USA

     

X

* =  All APAC Care customers will be hosted in AWS Australia by 2021.  

Comments
Community Manager

We added Flow.ai, Urban Airship, Firebase and AWS Australia; and we changed the format of this Guide.

Version history
Revision #:
37 of 37
Last update:
‎09-23-2020 05:07 PM
Updated by: