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What companies are subprocessors to Khoros?

What companies are subprocessors to Khoros?

 

Data Location & Subprocessor Guide 

Khoros uses subprocessors in its applications to help it perform certain Services. Suprocessors are third-party entities with whom Khoros contracts to perform these Services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those the Khoros commits to its customers.

Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply.

For information on our subprocessors, please scroll down to the charts below or simply click on one of the following links to be redirected to the corresponding chart:

 

 

What has changed since our last version: We have changed the format of this Guide, removed the JX application, added subprocessor information for two new Khoros product offerings: CX Insights and Khoros Bot, and removed Flow.ai, Squelch and Firebase as subprocessors from this Guide.

 

MARKETING SUBPROCESSORS

 

Subprocessor

Purpose

Location

Customer Location

AWS USA

Cloud hosting

USA

Worldwide

Fastly

Content delivery network

Worldwide (location list at: https://www.fastly.com/network-map)

Worldwide

Pendo

In-app help, guidance, and announcements

USA

Worldwide

SendGrid

Email service provider used to send emails

USA, UK, India, and Japan

Worldwide

Sumo Logic

Log collection and storage

USA

Worldwide

Twillo

Provides programmable communication products and services, primarily in the form of APIs

USA

Worldwide

Urban Airship

Mobile push notifications which might contain PII

USA, EU

Worldwide

Zencoder

Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets

USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden

Worldwide

 

CARE SUBPROCESSORS 

 

Subprocessor

Purpose

Location

Customer Location

AWS USA

Cloud hosting

USA

USA and Canada Customers

AWS Ireland

Cloud hosting

Ireland

EMEA Customers

AWS Australia

Cloud hosting

Australia

APAC Customers

Clarotest Consulting Lab S.R.L.

Some access to customer data as part of outage mitigation

Argentina

Worldwide

Pendo

In-app help, guidance, and announcements

USA

Worldwide

Sendgrid

Email services provider used to send emails

USA, UK, India, and Japan

Worldwide

Sumo Logic

Log collection and storage

USA

Worldwide

Sunshine Conversations

Extends conversational capabilities

USA and EU

Worldwide

Twillo

Provides programmable communication products and services, primarily in the form of APIs

USA

Worldwide

OPTIONAL CARE SUBPROCESSORS

Box

File storage for Customers using the “File Preview Feature”

USA

Worldwide

Cloud Elements

API integration platform for CRM

USA and Ireland

Worldwide

 

KHOROS BOT SUBPROCESSORS

 

Subprocessor

Purpose

Location

Customer Location

Auth0

User authentication

Germany

Worldwide

Cloudflare

Web firewall and CDN

Worldwide

Worldwide

Customer.io

CRM

USA

Worldwide

Google Cloud

Cloud Hosting

Belgium

Worldwide

Hubspot

Sales CRM

USA

Worldwide

MongoDB

Database management 

Belgium

Worldwide

OPTIONAL KHOROS BOT SUBPROCESSORS

Google Ads (and analytics)

Advertising

USA

Worldwide

Mollie

Payment Provider

EU

USA Customers

Moneybird

Accounting software

EU

Worldwide

Sendgrid

Email provider

USA

Worldwide

Sentry.io

Error reporting

USA

Worldwide

Stripe

Payment provider

USA

Worldwide

 

COMMUNITY SUBPROCESSORS

 

Subprocessor

Purpose

Location

Customer Location

AWS USA

Cloud hosting

USA

USA, Canada, and APAC Customers

AWS Ireland

Cloud hosting

Ireland

EMEA Customers

Akamai Technologies

Content delivery network

Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp

Worldwide

Akismet

Spam detection

USA and Australia

Worldwide

Clarotest Consulting Lab S.R.L.

Some access to customer data as part of outage mitigation

Argentina

Worldwide

ETI

Support, migration, and upgrades

Bulgaria, Italy, and UK

Worldwide

Pendo

In-app help, guidance, and announcements

USA

Worldwide

Persistent

Development services

India

Worldwide

Sendgrid

Email services provider used to send emails

USA, UK, India, and Japan

Worldwide

Sumo Logic

Log collection and storage

USA

Worldwide

Sunshine Conversations

Extends conversational capabilities

USA and EU

Worldwide

OPTIONAL COMMUNITY SUBPROCESSORS

Brightcove

Video playback and storage

USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden

Worldwide

Box

File storage for Customers using the “File Preview Feature”

USA

Worldwide

 

CX INSIGHTS SUBPROCESSORS

 

Subprocessor

Purpose

Location

Customer Location

AWS

Cloud hosting

USA

Worldwide

AlienVault

Log collection and storage

USA

Worldwide

MongoDB

Cloud hosting

USA

Worldwide

Okta

User authentication and identity management

USA

Worldwide

Pendo

In-app help, guidance, and announcements

USA

Worldwide

Zendesk

Helpdesk ticketing and knowledgebase

USA

Worldwide

OPTIONAL CX INSIGHTS SUBPROCESSORS

Curator Group Pty Ltd

Social media data collection and aggregation

Australia

Worldwide

SADA Systems

Language translation

USA

Worldwide

X Byte Technologies

Product review data collection and aggregation

India

Worldwide