Public

Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

Tour.png

Check out the interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations. 

Read more...

Read more
1 0 2,463
Khoros Alumni (Retired)

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

Read more...

Read more
Labels (4)
8 10 5,815
Genius

Change MGMT.png

In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.

Read more...

Read more
Labels (2)
5 0 1,959
Khoros Alumni (Retired)

Title Cards (23).png

The Atlas Team is leveraging cutting edge Care feature updates to streamline workflow and report on email in new and exciting ways.

Read more...

Read more
Labels (5)
3 0 1,576
Genius

forecast.png

In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

Read more...

Read more
Labels (6)
2 2 5,383
Khoros Staff

Title Cards (6).png

Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

Read more...

Read more
Labels (3)
3 0 2,017
Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

Read more...

Read more
Labels (2)
8 0 2,092
Khoros Alumni (Retired)

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

Read more...

Read more
Labels (3)
8 4 6,079
Khoros Alumni (Retired)

Update on the migration of SMM raw post exports from the Supervisor View to Analytics.

Read more...

Read more
Labels (3)
1 9 15.5K
Khoros Alumni (Retired)

Manage View.png

Learn more about the Lithium CRM Connector, Manage View, and Common Analytics, available now!

Read more...

Read more
6 0 3,361