I know how I can ban an user but I can't find out to delete an user if he/she asks me to unscribe him/her
I expected to find this action on Adm profile (for example where I can edit the user profile or in the moderation tool ) but..there isnt!
Any Ideas about it?
When someone requests this @SimoneM I make the changes on their account for them.
We change their username to "userXXXXXXXXXXX" where XXXX is their numeric user id.
We remove the details from their profile so their name etc isn't present anywhere.
And we also turn off their emails and change it to a generic address.
I point out that as per our site terms the content they've submitted becomes ours to use and that we're not going to deconstruct or render all of their threads useless because they've decided to opt out.
No issues so far with this process being used.
Have you switched to the new close account functionality?
I'm curious as to whether implementing it has led to an increase of people closing their accounts.
Experiences from other CMs are more than welcome.
We've discussed it @Claudius and didn't want to run with self serve.
I don't want abandoning the community to be an easy action someone can take.
And on top of it, I dont like the idea of all of our deleted users being the same anonymous guy. Once you delete 6 people then all 6 are the same "Anonymous" or whatever you decide to call them. You can't tell one from another, they no longer exist.
Removing their identity from their account and preventing them from accessing it does the same thing from THEIR point of view and leaves me with a lot more from mine.
I think it's a great tool to have, but it doesn't work for me 🙂
We enabled the self serve community account closure earlier this year. As you can see from the discussion surrounding the documentation in the TKB article there's currently no metrics to track the number of account closures: https://community.lithium.com/t5/Default-user-profiles/Enable-community-members-to-close-their-own-a...
Some observations since we implemeted: