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2Fuser-id%2F46621%22%20rel%3D%22noopener%20noreferrer%22%3E%40SimoneM%3C%2FA%3E%20I%20make%20the%20changes%20on%20their%20account%20for%20them.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EWe%20change%20their%20username%20to%20%22userXXXXXXXXXXX%22%20where%20XXXX%20is%20their%20numeric%20user%20id.%3C%2FP%3E%3CP%3EWe%20remove%20the%20details%20from%20their%20profile%20so%20their%20name%20etc%20isn't%20present%20anywhere.%3C%2FP%3E%3CP%3EAnd%20we%20also%20turn%20off%20their%20emails%20and%20change%20it%20to%20a%20generic%20address.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20point%20out%20that%20as%20per%20our%20site%20terms%20the%20content%20they've%20submitted%20becomes%20ours%20to%20use%20and%20that%20we're%20not%20going%20to%20deconstruct%20or%20render%20all%20of%20their%20threads%20useless%20because%20they've%20decided%20to%20opt%20out.%3C%2FP%3E%3CP%3ENo%20issues%20so%20far%20with%20this%20process%20being%20used.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-207386%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to...delete%20an%20user%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-207386%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22http%3A%2F%2Fcommunity.lithium.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F46621%22%20rel%3D%22noopener%20noreferrer%22%3E%40SimoneM%3C%2FA%3E%26nbsp%3BThe%20feature%20is%20disabled%20by%20default%2C%20per%20this%20%3CA%20title%3D%2214-11-Release-Notes%22%20href%3D%22http%3A%2F%2Fcommunity.lithium.com%2Ft5%2FRelease-Notes%2F14-11-Release-Notes%2Fba-p%2F183488%23close%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Erelease%20note%3C%2FA%3E.%20Just%20raise%20a%20case%20with%20support%20to%20enable%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%0A%3C%2FDIV%3E
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How to...delete an user?

Hi there,

I know how I can ban an user but I can't find out to delete an user if he/she asks me to unscribe him/her

I expected to find this action on Adm profile (for example where I can edit the user profile or in the moderation tool ) but..there isnt!

Any Ideas about it?

 

thanks

Simone

 

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Re: How to...delete an user?

@SimoneM The feature is disabled by default, per this release note. Just raise a case with support to enable it.

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Honored Contributor
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Re: How to...delete an user?

When someone requests this @SimoneM I make the changes on their account for them.


We change their username to "userXXXXXXXXXXX" where XXXX is their numeric user id.

We remove the details from their profile so their name etc isn't present anywhere.

And we also turn off their emails and change it to a generic address.

 

I point out that as per our site terms the content they've submitted becomes ours to use and that we're not going to deconstruct or render all of their threads useless because they've decided to opt out.

No issues so far with this process being used.

Community Care Manager
Vodafone Australia
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Honored Contributor
Honored Contributor

Re: How to...delete an user?

Tim: You might actually want to take a closer look at the "close community account" functionality that was introduced in 14.11 and linked by Olivier above. It preserves their contributions, but removes all traces of personal information tied to their user profile (email gets cleared as community account gets deleted, name is replaced by an "Anonymous" user name you can define yourself). So this might actually simplify your process and take some of the burden away from your mod/admin team as this is a self serve functionality that members can trigger any time themselves.
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Re: How to...delete an user?

Hey @Claudius,

 

Have you switched to the new close account functionality? 

 

I'm curious as to whether implementing it has led to an increase of people closing their accounts. 

 

Experiences from other CMs are more than welcome.

 

Thanks,

 

Jason

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Honored Contributor
Honored Contributor

Re: How to...delete an user?

We've discussed it @Claudius and didn't want to run with self serve.

I don't want abandoning the community to be an easy action someone can take.

 

And on top of it, I dont like the idea of all of our deleted users being the same anonymous guy. Once you delete 6 people then all 6 are the same "Anonymous" or whatever you decide to call them. You can't tell one from another, they no longer exist.

 

Removing their identity from their account and preventing them from accessing it does the same thing from THEIR point of view and leaves me with a lot more from mine.

 

I think it's a great tool to have, but it doesn't work for me 🙂

Community Care Manager
Vodafone Australia
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Honored Contributor
Honored Contributor

Re: How to...delete an user?

We enabled the self serve community account closure earlier this year. As you can see from the discussion surrounding the documentation in the TKB article there's currently no metrics to track the number of account closures: https://community.lithium.com/t5/Default-user-profiles/Enable-community-members-to-close-their-own-a...

 

Some observations since we implemeted:

  • Prior we had many - particularly European users - demanding us to completely delete their accounts and remove all personal records we had of them. That's a European consumer protection law thing. Previously we couldn't comply to those requests fully, but they still took up about 2% of moderation and admin time each month. As expected this has reduced to 0 now since those users close their accounts themselves
  • We have not yet seen a major contributor to community closing their account. Most of the closures are members that never contributed any message or just 1 or 2. Since we are a community with a support focus the user story most likely is: I had a technical question and it got answered. Now I want to be outta here. - I'm fine with not making it easier for these users to simply close their account. It would just increse their frustration and drive bad brand perception.
  • We haven't seen anyone yet reaching out trying to restore their closed account (something I was initially afraid of seeing)
  • We haven't yet seen topics with discussions between multiple closed accounts. I agree that this case could be improved e.g. by creating unique anonymous randomized avatars and randomly created anonymous usernames. In fact that seems to be partially what you are already doing, @Tim_h with that manual rename following a defined pattern. This could be easily productized by Lithium
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Re: How to...delete an user?

Maybe rethink this suggestion @Tim_h

It was convenient and frustrating all at the same time to find my email still linked to the account I requested be deleted 😉

If someone who gave a lot to a community wants out they should be able to make that happen.
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Occasional Advisor
Occasional Advisor

Re: How to...delete an user?

Hi Tim,

 

Where in the settings are you able to change the userid and information?

 

-Lena

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Re: How to...delete an user?

If you have a Single Sign On solution @lenaellis, then check out the edit users option under Mod Tools in the Community Admin.

 

Jason

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