Hi I'm hoping to be able to pull in competitor Twitter feeds to look at topics of discussions etc. is this possible in LSW? I've looked at knowledge base and can only see how to pull in your own?
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You can do this in the form of a twitter fire hose search rather than a social integration. If you define what you want to search for and raise with support they can add a new fire hose search to your instance of LSW.
These will also be tagged with a "fire hose" tag in LSW for filtering.