Connect with me by email: firstname.lastname@example.org I have a deck that walks through a few different use cases and best practices I can send you.
Hi @joshcortez30 - Lithium's Response Analytics provides real-time metrics on agent performance, team performance, and conversation trends across both public & private social channels. Below, you will find a list of our OOTB Response metrics along with details around creating an agent & team performance dashboard.
Measuring Agent Performance - https://community.lithium.com/t5/SMM-Analytics/Measuring-agent-performance/ta-p/151400
Team Performance Analytics - https://community.lithium.com/t5/SMM-Analytics/Team-performance-analytics/ta-p/178207#teamperformanc...
Example: Team Performance Dashboard
Feel free to reach out to me directly if you have any further questions!