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Re: What's your process for locking threads

@Fellsteruk

 

Absolutely agree that urgent attention is needed to help community managers with dealing with old posts.

 

But I was puzzled at your comment about the moderation reason notification being automatic. In my experience it is only sent if you click one of the recipient boxes eg Author of this post or All participants.

 

If its causing you grief and not working correctly I assume you could also ask for the feature to be removed from your community, as it has to be enabled first before use - see http://community.lithium.com/t5/Community-Moderation/Enable-moderators-to-enter-reasons-and-notify-m...

 

Cheers,

 

Jason

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Re: What's your process for locking threads

Hi Jason

Your thought process was the Same as mine "someone must be ticking the box to notify users" when we checked none of the team was doing this. I spoke to support and they confirmed that any topic being moved will automatically trigger an email alert to the users and there is nothing you can do to stop it or disable it and mass moving does cause spamming, a few other users on here have seen the same issue.

I was also shocked by this but was told to raise as an idea to be able to disable for mass moving but TBH I didn't bother as its niche and it's not going to get many kudos.

Stephen

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Re: What's your process for locking threads

I'm confused Stephen (@Fellsteruk)

 

What notification is going out and to whom? 

 

Is it only people who have subscribed to that post and/or thread?

 

Or perhaps only people who have been @ mentioned in the post or thread? 

 

Jason

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Re: What's your process for locking threads

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Re: What's your process for locking threads

Honestly I don't recall been a while. But support said it was a mandatory notification for moving that came in on one of the 16.x releases again don't recall, I'd check but I'm on my phone and case portal doesn't work on my phone as the Salesforce portal lithium use pushes you to Salesforce one 😞

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Re: What's your process for locking threads

I read the issue with the notifications before and made a mental note about it. Before mass moving our older topics we will need to check it off the list. I assumed..there would be a way to disable notifications community wide for the moment we do the mass move. Also, will check with our dev if the process we use for moving posts (through the api?) will trigger that notification or maybe it doesnt.

Good discussion! Lithium will need to build in the service for managing content better, is what it still comes down to imho. 🙂
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Re: What's your process for locking threads

@Wendy_S @Fellsteruk

 

Lithium has fixed the notification issue in the 16.7 release. See http://community.lithium.com/t5/Release-Notes/16-7-Release-Notes/ba-p/239810

 

"Previously, when a thread was moved from one board to another, all users subscribed to the thread received a real-time notification in their feed that a new reply was received for the topic. We have fixed this issue so that no “new reply” notification is sent when a thread is moved."

 

Jason

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Re: What's your process for locking threads

That's good news however when I asked about this a while back I was told it was a "feature" rather than a bug, that said in glad it's fixed but no more glad than my community users 🙂

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Re: What's your process for locking threads

Just wanted to share a little update here.

 

Our absolutely amazing dev has created a little archive tool for us that moves post based on last activity date which is what we went for 🙂archive tool.jpg

 

We will use this tool to move very old posts with no recent activity from the regular boards into a contextual archive board. 
This board will be read only and we will hide the reply within the topic page.
Our Dev also implemented a note on the thread page quilt (archive board) so anyone viewing the thread hopefully reads this and is aware of the specific about what he is looking at and the recommendation to post a question if the thread isn't helpful.

 

thread page quilt.jpg

 

We are posting about our archive philosophy in the community news section and rules of participation for transparancy.

 

We are still debating if we should or should not exclude the archive boards from search engine indexing.

If anyone has any best practices to offer would be much appreciated.

 

From this point on we will start moving our old inactive content and learn as we go.

 

Have a great day ya'all.

 

Wendy

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Re: What's your process for locking threads

Fantastic, great work @Wendy_S.

 

I strongly believe this type of functionality should be part of the core platform.

 

Jason

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