Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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EmDunn

Using Lithium components outside of Lithium

Hi all,Is it possible to use a Lithium component (e.g., Related Links <Forum posts>) outside of Lithium? For example, if we have a CMS on a separate site, can we place the component on the CMS page? T...
by Advisor Advisor latest reply 10-11-2017
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Enidin

User Survey and ROI - numbers are ridiculous

Hi, I know that people are calculating community´s ROI basing to User Survey (customer´s feedback). For example:How many contacts are saved from the customer care x average cost per contactHow many ti...
by Trusted Contributor Trusted Contributor latest reply 09-15-2017
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Enidin

How to get more participation *please read*

I know this is common problem - how to get more participation - and there is lot's of discussion around this allready. But I hope you continue reading and hopefully you can give some hints for me. We ...
by Trusted Contributor Trusted Contributor latest reply 09-06-2017
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Vanessa_Simao

Marketing email campaign - promoting community

Hello, Does anyone has examples of emails sent to promote the community?We want to do an email campaign for our clients promoting our community. The main objective is to build awareness and conquer ne...
by Advisor Advisor latest reply 08-31-2017
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PeachPerfectWed

Find IG accounts by percentage of re-grammed mentions

Hi guys, One idea we had is to post pictures that are likely to be featured by some influencers.Not sure if I am being too naive, but we imagined could be good is to build a list of IG accounts who of...
by PeachPerfectWed New Commentator posted on 08-28-2017
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SimoneM

Ideas Rules on the Community

Hi there,we are planning to publish a regulation on ideas area.I'm thinking to write a post, as Community Manager,  where explain to user how this area works. 2 questions for you :1. have you done som...
by Advisor Advisor latest reply 08-23-2017
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KaiBoon

Idea Exchange Best Practices

What is the best practices for Idea Exchange?Do you set the requirement of having the idea gather a certain number of kudos before it will be escalated for consideration? If yes, what is the recommend...
by Valued Contributor Valued Contributor latest reply 08-23-2017
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Giuliano

Developer training to manage Lithium community

I have secured a developer to provide technical support for our Lithium community and now I have to find the right training - online since the developer is based abroad. This person will help with hom...
by Advisor Advisor latest reply 08-17-2017
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neola

Seeding Tribal Knowledge Base with Core Topics

I am trying to add some initial tribal knowledge base topics before launch. I currently have these topics in FrameMaker but I could get them into any format that works.  I've done testing with Word an...
by neola New Commentator latest reply 08-17-2017
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leahknowles

Best Practices for identifying interesting/note-worthy conversations

I am in the process of creating an analytics dashboard, which I am hoping will make it a bit easier to identify interesting conversations to share with our community (in the form of a digest/highlight...
by Advisor Advisor latest reply 08-14-2017
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ComcastJessie

Contest and potential FTC violations

Within our organization we have been trying to create and utilize your Contest feature. We did our research and proposed a contest that closely mirror some of the contests I have seen on this (Lithium...
by Occasional Advisor Occasional Advisor latest reply 08-04-2017
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ulli

How to enable private messages?

I was wondering how to enable private messaging in my profile. Do you know how it works?
by Occasional Contributor ulli Occasional Contributor latest reply 08-01-2017
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SP_Gordon

Private Message in LSW Without a Previous Conversation

We are trying to use LSW to reach out to some twitter users who have either entered a competition with us through a retweet or for influencer targetting. In both cases there are no previous conversati...
by Occasional Advisor Occasional Advisor latest reply 07-14-2017
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KathleenJo

Super User Agreement

Shameless ask... does anyone have a Super User Agreement that I can mooch/use? Please PM me! Thank you!
by Valued Contributor Valued Contributor latest reply 07-06-2017
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ZenCommunity

Reporting tips: What do you report on

Wondering what standard metrics you report on W/W to evaluate health of your communities. Any reporting tips to share w/ stakeholders appreciated!
by Occasional Contributor ZenCommunity Occasional Contributor latest reply 07-03-2017
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lradden

quantifying agent effort in community

Hi all, I am trying to build out a staffing model to support the community and wondering what others use as a benchmark to quantify the effort it takes an agent to read/respond/resolve a post in commu...
by Valued Contributor Valued Contributor latest reply 06-22-2017
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ASiedsma

Getting rid of SSO but need something else

My organization choose SSO to protect our knowledge base. We're finding, however, that there are a lot of issues with the SSO, in part because we have several different platforms that clients can purc...
by Occasional Contributor ASiedsma Occasional Contributor latest reply 06-22-2017
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CKummer

How to handle off-topic

Hi everybody,  we have a slight problem with a few members of our community. Maybe it would be an exaggeration to call it problem. Well here is the point.  Quite often some members used to sprinkle a ...
by Occasional Advisor Occasional Advisor latest reply 06-21-2017
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SimoneM

RANKING THEME....any suggestions?

Hi there, I'm working on ranking structure for a bank community.Currently I thought to some theme, for example  "animals" (fish,cat,dog,horse, lion) or "nobility" (citizen, baron, earl, prince,king) m...
by Advisor Advisor latest reply 06-13-2017
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ErinJoanSnyder

SEO strategy?

Our team is using the SEO Title and SEO Description fields when creating articles, but we're not sure if we're doing enough for SEO purposes. I'd love to hear about how other teams are doing SEO with ...
by ErinJoanSnyder New Commentator latest reply 06-07-2017
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