I was just going over these settings (again) after reading the recent release notes ( I love 15.9!! ) and it dawned on me that I really would love to get insights on where to best take a customer after they posted a topic.
Today, we take them to the board, so they can see the topic, in context of the board where they posted it. It's (always?) been like that and I'd hate to become someone who says "But we've always done it this way" without the exploration of something.
I think I am also seeing some customization for example here on Lithium? Where there's a little box that allows the customer to choose between going to the post or board?
So here goes. A quick poll around fellow Community Managers to see where you take your users next, after posting 🙂
The authentication, also with "new" options in releae 15.8 sparked the same feeling. What's better, or rather, what are pro's and con's vs doing one or the other. I'd love the idea of getting more customers to write their post authenticate after, assuming that after all their effort they would go through the motion of registering/signing in. I am less crazy about the thought of creating frustration of putting them in this flow after spending effort on typing their story, without setting the right expectation of what happens next.
Is there any way, by the way of allowing posts without registration/sign in at all? (scope creep question 😉
Thanks for the feedback everyone. (In advance! Just the fact that you are reading the question is worth a hugI appreciate it!
Sending the user to the topic page after submitting their post is the better experience IMO. The user receives instant feedback that their message has been posted as they typed it and can review right there.
As for authentication, I prefer to get that upfront. Just this morning I typed out a lengthy reply to a topic here, hit post, and was redirected to sign in. Immediately the fear that I may have lost my post set in. After I authenticated I was bounced back to the editor and had to click Post again to get it to submit. So here are the two flows:
#1 is much more clean and intuitive. I wonder how many times with #2 someone types out a post before they realize they need to authenticate to contribute content and abandon altogether?
Good topic @Wendy_S, thanks for the post.
I'm with @BrianOblinger on both points.
I think most users want to go back to the board after posting. It's good to see their new thread at board level to validate that it's successfully been posted. It's also unlikely that they are going to want to read or post on that thread further. They are much more likely to want to continue browsing and find other topics to participate on.
On authentication, I do think the worst thing that can happen to a user is for all their hard work on a post to be lost. It makes them feel like not ever coming back. So I'm with Brian that it seems too risky. Even when you are logged in, sometimes the auto saving of drafts doesn't work. Also, I have been tempted in the past to look at ways that you can encourage people to instantly jump in a conversation and impressed at some implementations I've seen, but keep coming back to the feeling that they seem to be trying to "trick" people - to give the impression that there's no need to register/sign in before posting. I think its much better just to make registering and signing in as quick and easy as possible, and educate users about the benefits of doing so.
You're welcome guys. And thanks for sharing your thoughts. They are much in line with my own.
Jason. just to make sure I am getting this right. You say you are with Brain on both points.
Brian says " Sending the user to the topic page after submitting their post is the better experience IMO. The user receives instant feedback that their message has been posted as they typed it and can review right there."
You say "I think most users want to go back to the board after posting."
Uh well, it might be very early in the morning but I see 2 different statements here 🙂
My personal preference. For authentication I agree that typing my post to find out I need to register/sign in after would make me nervous and would throw me off as, as a user, I would not have expected that motion. I guess if the tool allows me to type my post, I would assume I could submit it without any additional action required. People like to know upfront what will happen and nobody likes (these type of) surprises in this case.
For the posting flow and where to bring users. I like how it is done here on Lithium. Giving the customer a choice.
Keep the feedback coming! It is inspiring!
Good topic, Wendy. This keeps coming up in our community -- some users want to see their topic after they submit it, so they can review and edit, and some users want to go back to the board to continue browsing.
The screenshot you posted last is a setting configured by the individual user. It's under My Settings > Preferences > Show confirmation pages for posts. This will show a blank page with just the message, click here to turn to topic, or return to previous location.
I would prefer to see a user preference for being taken back to the topic or the board, rather than the preference to see a confirmation page. This has been on my backlog of ideas to post, so thank you for the reminder.
@lilim is right about it being a preference that users can set for themselves in their profile. You can set the default in Admin, Discussion Styles, Posts & Topics, Settings, 3rd item down, "Show confirmation pages for posts."
Sorry @Wendy_S, I must have read Brian's post too quickly. I think I read the bit about instant feedback that their message has been posted and read it as seeing your post in a list on the board. I think more people would rather see their post on the board than re-read the whole thing again for possible editing.
I'm not a fan of the confirmation page as its forcing everyone to choose every time in an extra step which seems unnecessary. I will happily vote for @lilim's idea - it would be great if it was an individual preference.
I created a new idea here: Allow users to choose to return to board or view topic after posting
Please consider voting and commenting on it.