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Khoros Maintenance Windows

Khoros Maintenance Windows

 

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

Khoros Communities

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Tues/Thur

11:59:59 PM - 04:00 AM

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

07:00 AM - 11:00 AM

EMEA

Tues/Thur

04:00 PM - 08:00 PM

Tues/Thur

11:59:59 PM - 04:00 AM

Tues/Thur

11:00 PM - 03:00 AM

APAC

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

04:00 PM - 08:00 PM

Wed/Fri

03:00 PM - 07:00 PM

 

Khoros Care

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Mon/Tues/Wed

10:00 PM - 02:00 AM

Tues/Wed/Thur

06:00 AM - 10:00 AM

Tues/Wed/Thur

05:00 AM - 09:00 AM

EMEA

Tues/Wed/Thur

04:00 PM - 08:00 PM

Tues/Wed/Thur

11:59:59 PM - 04:00 AM

Tues/Wed/Thur

11:00 PM - 03:00 AM

APAC

Tues/Wed/Thur

10:00 AM - 02:00 PM

Tues/Wed/Thur

06:00 PM - 10:00 PM

Tues/Wed/Thur

05:00 PM - 09:00 PM

 

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

  • 05:00 EST (US Eastern)
  • 19:00 AEST (Australia)
  • 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

 

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

Comments

Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

Lithium Alumni (Retired)

I updated the article to reflect the cut-off time. Thanks marconierlich!

Executive
I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.
Lithium Alumni (Retired)

@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

Helper

What is frequency of these windows ? 

Guide

I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

Thank you. 

Maven

Hi,

Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)? 

Kind regards

Ollie 

Mentor

Chiming in here with @Leandra_N's reply on the Tues/Thurs 11:59:59 PM - 04:00 AM release

 

Does times for updates start 11:59:59PM Thursday to 4:00am Friday? I ask this because I got a notification via email on the Friday at around ~2:00am. Usually do not check stage/prod updates until the email notification. Thanks

Moderator

@rnewell @Leandra_N @SonySQE, yes, updates can start any time between 11:59:59 PM Thursday to 4:00 AM Friday.

Advisor

We have received an information about the next maintenance on feb 7th 2023. We'll let our users know about it, but is there a default error message popping up during the downtime? 

Moderator

I see that you have received a response from the technical team to the ticket which you created.


Khoros Maintenance Windows

 

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

Khoros Communities

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Tues/Thur

11:59:59 PM - 04:00 AM

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

07:00 AM - 11:00 AM

EMEA

Tues/Thur

04:00 PM - 08:00 PM

Tues/Thur

11:59:59 PM - 04:00 AM

Tues/Thur

11:00 PM - 03:00 AM

APAC

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

04:00 PM - 08:00 PM

Wed/Fri

03:00 PM - 07:00 PM

 

Khoros Care

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Mon/Tues/Wed

10:00 PM - 02:00 AM

Tues/Wed/Thur

06:00 AM - 10:00 AM

Tues/Wed/Thur

05:00 AM - 09:00 AM

EMEA

Tues/Wed/Thur

04:00 PM - 08:00 PM

Tues/Wed/Thur

11:59:59 PM - 04:00 AM

Tues/Wed/Thur

11:00 PM - 03:00 AM

APAC

Tues/Wed/Thur

10:00 AM - 02:00 PM

Tues/Wed/Thur

06:00 PM - 10:00 PM

Tues/Wed/Thur

05:00 PM - 09:00 PM

 

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

  • 05:00 EST (US Eastern)
  • 19:00 AEST (Australia)
  • 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

 

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

Last Reviewed:
08-31-2022 09:35 AM

Khoros Maintenance Windows

 

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

Khoros Communities

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Tues/Thur

11:59:59 PM - 04:00 AM

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

07:00 AM - 11:00 AM

EMEA

Tues/Thur

04:00 PM - 08:00 PM

Tues/Thur

11:59:59 PM - 04:00 AM

Tues/Thur

11:00 PM - 03:00 AM

APAC

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

04:00 PM - 08:00 PM

Wed/Fri

03:00 PM - 07:00 PM

 

Khoros Care

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Mon/Tues/Wed

10:00 PM - 02:00 AM

Tues/Wed/Thur

06:00 AM - 10:00 AM

Tues/Wed/Thur

05:00 AM - 09:00 AM

EMEA

Tues/Wed/Thur

04:00 PM - 08:00 PM

Tues/Wed/Thur

11:59:59 PM - 04:00 AM

Tues/Wed/Thur

11:00 PM - 03:00 AM

APAC

Tues/Wed/Thur

10:00 AM - 02:00 PM

Tues/Wed/Thur

06:00 PM - 10:00 PM

Tues/Wed/Thur

05:00 PM - 09:00 PM

 

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

  • 05:00 EST (US Eastern)
  • 19:00 AEST (Australia)
  • 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

 

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

Version history
Last update:
‎08-07-2023 10:01 AM
Updated by: