Khoros Community

Find general information and information about Lithium Support team policies and procedures here.
21 posts
Category Activity
Create New Post
StevenT
When you have an open support case, you will be able to see a new button on the case details page with the option to Close case. Once you are happy that your support case has been resolved you can click on the button, which will trigger a popup box c...
by Khoros Staff StevenT Khoros Staff in Support Information latest reply a week ago
4
3
TreyW
Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January 1 President’s Day February 18 Memorial Day May 27 Independence Day July...
by Khoros Staff TreyW Khoros Staff in Support Information latest reply 10-25-2018
5
4
NoraG
Question What is Lithium's Bug Process? Answer Lithium handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triage and troubleshooting process, Lithium may identify a particular iss...
by Khoros Staff NoraG Khoros Staff in Support Information posted on 09-10-2018
0
0
PhilippeM
In 2018 Lithium is moving all customer sites to SSL encryption (HTTPS) to safeguard customer data. HTTPS encrypts all data passed between the end user and your community. Lithium is ready to work with you to enable, test, and deploy a SSL certificate...
by Khoros Staff PhilippeM Khoros Staff in Support Information posted on 04-09-2018
2
0
PhilippeM
We know that there are events that specific communities consider "major" for their business -- whether this is the Superbowl (top of mind at the moment!), Black Friday/Cyber Monday, a new product launch, a relaunch of your design, demo for executives...
by Khoros Staff PhilippeM Khoros Staff in Support Information posted on 01-17-2018
2
0