Khoros Community

Find general information and information about Lithium Support team policies and procedures here.
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TreyW
Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January 1 President’s Day February 18 Memorial Day May 27 Independence Day July...
by Khoros Staff TreyW Khoros Staff in Support Information latest reply 10-24-2018
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NoraG
Question What is Lithium's Bug Process? Answer Lithium handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triage and troubleshooting process, Lithium may identify a particular iss...
by Khoros Staff NoraG Khoros Staff in Support Information posted on 09-10-2018
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PhilippeM
In 2018 Lithium is moving all customer sites to SSL encryption (HTTPS) to safeguard customer data. HTTPS encrypts all data passed between the end user and your community. Lithium is ready to work with you to enable, test, and deploy a SSL certificate...
by Khoros Staff PhilippeM Khoros Staff in Support Information posted on 04-09-2018
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PhilippeM
We know that there are events that specific communities consider "major" for their business -- whether this is the Superbowl (top of mind at the moment!), Black Friday/Cyber Monday, a new product launch, a relaunch of your design, demo for executives...
by Khoros Staff PhilippeM Khoros Staff in Support Information posted on 01-17-2018
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KrisS
Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th...
by Khoros Oracle Khoros Oracle in Support Information posted on 01-10-2018
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