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Find general information and information about Khoros Support team policies and procedures here.
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KrisS
Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th...
by Khoros Oracle Khoros Oracle in Support Information latest reply Tuesday
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JeffS
This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email ver...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 08-13-2019
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TreyW
Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 08-07-2019
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JeffS
Question What is my community IP address? Will it always remain the same or is there a range it will stay in? Can I create a DNS entry to point our community to the IP address? Answer The IP address of your community can be found by pinging the addre...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 06-28-2019
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StevenT
When you have an open support case, you will be able to see a new button on the case details page with the option to Close case. Once you are happy that your support case has been resolved you can click on the button, which will trigger a popup box c...
by Khoros Staff StevenT Khoros Staff in Support Information latest reply 06-11-2019
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