Khoros Atlas Logo

Announcing Changes to our Idea Exchange

Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Our Ideas Exchange has long been an avenue for community users to share ideas on product enhancements, and vote on ones they’d like to see.

 

We took a look at our Ideas Exchange recently, and realized that there was a challenge with so many statuses. In order to provide more clarity and improve our Idea Exchange, we’ve planned to implement the following changes: 

 

  • Add “Acknowledged”. Submitted an idea? We’ll move it into this status when we’ve reviewed the idea and acknowledged that it meets our submission guidelines.
  • Change “Comments Requested” to “Needs Info”. We understand based on feedback that this status wasn’t always clear. “Needs Info” means we need more information to understand your idea. When an idea is in this status, we will comment and ask you to clarify or elaborate.
  • Change “Accepted” to “Yes! Stay Tuned” and “Declined” to “Not Now” to make it clear that “Accepted” doesn’t mean “immediately”, and that “Declined” doesn’t mean “never.”
  • We’ll also remove the following statuses:
    • Under Investigation
    • Uncommitted Candidate
    • Suggestion Provided
    • Partially Delivered

gfvcx.png

 

Our goal is to make these changes by early 2017.  Within each status, we will be archiving ideas that have not had community activity in a year, or for features that are phased out and do not have more enhancements planned.

 

See an idea you like? Be sure to contribute your vote and add your two cents by commenting on it!

 

 

Tags (1)
13 Comments
Honored Contributor
Honored Contributor

Reasonable changes that should help keeping it focused and searches relevant. Will the archived ideas remain on the ideation area or moved somewhere else to exclude them from searches? 

Frequent Advisor
Frequent Advisor

Welcome changes!

 

I like the "Yes! Stay Tuned..." and "Not Now" in particular. Both friendlier, and in line with the messy world of prioritization that is the reality of software development.

Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

@Claudiusas of now, they'll remain as is and won't be moved to another board. 

Honored Contributor Honored Contributor
Honored Contributor

I like the changes! Cat Happy

 

If an idea falls into the "features that do not have enhancements planned" category -- will this be stated when the Lithium team is archiving it?

 

Also, one question I see crop up every now and then is how to un-archive an idea. Is the best option for the idea to be posted again?

 

Thanks!

Esteemed Contributor
Esteemed Contributor

What do we do with IDEAS in the meantime?

Khoros Guru
Khoros Guru

@IanAtJMP The Product Ideas area should be available again.

Esteemed Contributor
Esteemed Contributor

Thanks @KennethS

Frequent Advisor
Frequent Advisor

What about ability to give kudos on ideas comments?

Frequent Advisor
Frequent Advisor

It appears Khoros struggles like I do at managing ideas.  I don't see very many status changes and there are still very old ideas hanging around.

Is there an update to this article?  I would @mention the author @RyanM but he is off on a new adventure.

Any insight? 

Frequent Advisor
Frequent Advisor

Still struggling with ideas.  Since you use status's, please let me know how you pull a report that shows all the ideas set to delivered this year.  

We want to show our partners how we have listened and we are finding nothing that shows the timestamp of when and idea was sent to delivered.

Any help?

 

Honored Contributor
Honored Contributor

That's a good question, @mhock - I don't know if there's a time stamp for when the status changed. It's not in the report/export that I know of, but doesn't hurt to check. If it's tagged as an event, it might be available via bulk data API, but I'm not sure who to ask anymore. @NickH I hate to tag you, but can you have the right PM respond to this?

Frequent Advisor
Frequent Advisor

@lolagoetz

Thanks for the response.  I certainly understand that @NickH might be out for the holiday.  Just wanted to add another notification to his inbox. 

This information would add great value to ideas as we could show progress; not easy to do. 

Khoros Staff NickH
Khoros Staff

@JosephA  will look into what data is stored in LSI and would be available in the bulk data API. I agree that being able to view the history of these status changes with timestamps would be valuable. We are working on something for TKB / Blog version history for the upcoming improvements there. We could probably repurpose a view like this to show the history of an idea and it's state changes over time. Here is the current view for TKB history that we are planning:

WF-draft-view_reviewer-panel.png