Recently, CheckMates introduced banners aimed at encouraging our community users to log in or register. This fairly simple idea has already proved successful, so I thought it could be helpful to othe...
...an search for content, people, and places. Additionally, the community provides a lot of tools to make searching easier.
Start your search by typing in the Search box. As you type you might see some s...
...er-interaction costs, revenue growth, cost savings, etc.) Our challenge was ensuring all our customers, partners, prospects, educators, students, and data lovers had a place where they could c...
Khoros award best in class - digital customer service.pdf (787 KB)
...nd enjoy the show.
Here’s a sneak peek into the discussion:
Finding a passion for engagement in unexpected places
What goes into actually 'caring' about Customer Experience
Why Community m...
When Blake asked me to write about how our community manages our groups, I was not sure what to write about. We have had groups for so long at Oracle Cerner that we assumed everyone else does too.
...
Editor's Note: @CarolineS is one of Khoros' top Titans, our community of pros who are skilled at building customer experience programs. Now an independent consultant who helps brands get the mos...
Having a community superpower is a great goal — but it’s not an endpoint.
Creating a customer engagement platform that runs user groups, events, support, marketing, eLearning, and a community-drive...
Unimaginable. Unprecedented. Unbelievable. Those are the words still reeling through many of our minds as we think back to the events that took place yesterday. As we try to come to terms with the c...
What does a great customer experience mean to you?
The answer to this question varies depending on the customer and the brand they interact with. But there are some rec...
...nnual events like the Super Bowl and Grammys to unplanned moments in history that hold national or even global impact. Digital channels act as virtual meeting places to discuss these events among c...
