Occasional Advisor
Occasional Advisor

Re: Connecting: Online Help/Support Communities

Thrilled to have found this thread, thank you @KatieMa! I'd love to join a meet-up or roundtable. I work for a technology company with an external-facing community. In particular, I'm looking to connect with community professionals who:

  • have scaled content aggregation (e.g., top 5 lists, etc.)
  • have scaled knowledge base article improvements to reduce cases,
  • scaled SEO efforts (e.g., page improvements), or
  • who have organized concerted efforts to increase customer participation in the community. 

I'm happy to share what we've seen work/not work on our end regarding increasing adoption. Additionally, we did a rather large launch this past April and are seeing positive progress with conversations and SME participation. In general, I love meeting people in this sector.