rss.livelink.threads-in-node

Create project error. - Invalid response from server. Check your server url and version.

natalietrahan — Sun, 13 Sep 2026 17:08:49 GMT

I have had this working before but now I am getting this message:

MACOS Tahoe 26.2 (25C56)
Using Node 6.11.2, also tried 10.24.1.
Install Guld
install sdk
Try to create project - I receive the following after putting in token

[14:04:11] got an error when trying to make the call:

null

[14:04:11] Invalid response from server. Check your server url and version.

/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/lib/version-check.js:79

throw error;

Error: Invalid response from server. Check your server url and version.

at parseResponse (/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/lib/version-check.js:96:13)

at Request._callback (/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/lib/version-check.js:33:15)

at Request.self.callback (/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/node_modules/request/request.js:199:22)

at emitTwo (events.js:106:13)

at Request.emit (events.js:191:7)

at Request.<anonymous> (/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/node_modules/request/request.js:1160:14)

at emitOne (events.js:101:20)

at Request.emit (events.js:188:7)

at IncomingMessage.<anonymous> (/Users/natalietrahan/.nvm/versions/node/v6.11.2/lib/node_modules/lithium-sdk/node_modules/request/request.js:1111:12)

at emitNone (events.js:91:20)

Khoros Communities 26.5 Release Notes

MiladC — Fri, 04 Sep 2026 06:34:07 GMT

26.5 transforms how members discover content and how community managers curate it. Members can now search across external knowledge bases (Confluence, internal wikis, any connected source) and read results without ever leaving the community. Community managers can place editorial content banners on any page to spotlight campaigns, launches, or key articles, schedule Orchestrator rules to run on a recurring cadence, and see exactly how their automations are performing with full execution history. The release also delivers accessibility improvements and a broad batch of reliability fixes across the social feed, email templates, moderation, and the Salesforce connector.

New Features (Aurora Early Access)

Availability: All Early Access features are behind feature flags and must be manually enabled. Contact your Customer Success Manager to begin. Once enabled, features are fully configurable from the admin panel.

Note: Through the end of 2026, we are offering our migration services at no cost for Classic users who move to Aurora AI. Contact your CSM for details

Federated Search

Members can now search across your connected external knowledge bases directly from the community search bar, and read the results without leaving. Admins connect and configure sources entirely through a self-service admin console, with no developer involvement, no integration projects, and no code.

Connect external knowledge sources (Confluence spaces, or any REST API through the Direct API connector) from a five-tab admin console.
Scope each source to the entire community or to specific boards, with per-board defaults you can apply in bulk.
Stage a new source in Review, check real results in Preview, then go Live. Sources move cleanly between Live, Not Live and Archived.
External results appear in their own labelled band on the search page, clearly separated from community content. Members can read a result inline or open it on the source site.
Duplicate results pointing at the same external page are collapsed into one.
A consent gate withholds external results from members in cookie-banner regions until they accept.
Members only see external content they are entitled to; permissions are re-checked per viewer and snippets are sanitised before display.
A Health dashboard tracks each source's status, response time, and failure streak,

Coming next: Answer Assist will draw on federated sources when generating answers, and video results will play inline within community search results.
Enablement: Federated Search is off by default. Contact your CSM to enable it.

Carousels: Featured Content Banners

Community managers can now place editorial content banners (similar to the featured sections on streaming or e-commerce platforms) on any community page to spotlight campaigns, product launches, events, or key articles, and guide members to what matters most.
Add a carousel to any Community Home, Category Home, or Board Home page from Page Designer (Add Section → Carousel). Each carousel is a full-width hero banner section with one or more slides.

What goes in a slide:

Upload an image (JPEG, PNG, or animated GIF up to 5 MB), paste an image URL, or pick a published blog post; the blog's cover image, title, and URL are pulled in automatically.
Add a heading and sub text to overlay on the image.
Add up to two CTA buttons with custom labels and destination URLs, linking to a blog post, KB article, event, campaign page, or any external URL.

Choose a hero variant:

Full Image: edge-to-edge background image with text overlay
Split Media: image on one side, text on the other
Centered Text: text-focused with image as subtle background
Compact: reduced-height banner for tighter page layouts
Person Image: designed for expert spotlights or contributor features
Peek: adjacent slides are partially visible on both sides, signalling more content to explore

Configure behavior:

Auto-scroll with a configurable interval (1–30 seconds). Rotation pauses on hover and keyboard focus, and turns off for members who have asked their device to reduce motion.
Toggle navigation dots, prev/next arrows, and swipe on mobile independently. At least one navigation method must be enabled.
Add a banner badge (e.g. "New", "Featured", "Live Now") for visual emphasis.
Customize the overlay style: solid colour or gradient with adjustable opacity and colours.

For members: Carousels surface editorially curated content (featured articles, product launches, upcoming events, expert spotlights) right where members browse, making discovery effortless and the homepage intentional rather than purely algorithmic. Slides linking to restricted content are automatically hidden from members without access.
Enablement: Carousels are off by default. Contact your CSM to enable them.
Note: Horizontal content rail carousels (scrolling card rows), dynamic content sourcing from boards, audience targeting, and carousel analytics are planned for a future release.

Aurora

Enhancements
Orchestrator: Scheduled Rules

Orchestrator gains a new trigger type: rules can now run on a recurring schedule (daily, weekly, or monthly) at a chosen time and time zone, instead of only firing in response to a member action.

Define who the rule reaches using the condition builder with new audience conditions exclusive to scheduled rules: Rank, Registration Date, Last Visit Date, Kudos Received, Kudos Given, and Roles.
Send each matched member a templated email or private message.
Scheduled runs appear in Run Logs alongside event-driven runs with the same level of execution detail.

Orchestrator: Run Logs

Community managers currently have to file a support request or ask an engineer every time they suspect an automation isn't firing. Run Logs gives them direct, self-service visibility into how every Orchestrator rule is performing: what ran, what didn't, and why.

Summary view shows daily activity trends and success rates at a glance. Detailed view lists every individual execution with outcome, trigger, action, duration, and error message.
Outcomes are clearly distinguished: success, failure, skipped (conditions didn't match), and stopped (blocked by a pre-action check).
Filter by date range, outcome, trigger type and action type; search by rule name.

Orchestrator: Other Enhancements

Search now matches on trigger name as well as rule name.
URL validation added to the Send Private Message link field.
The Send Email action is now correctly gated to triggers configured with the Immediately cadence.

Accessibility (WCAG 2.2 AA)

Clearer control names: action menus, kudos buttons and the solved badge now expose proper accessible names; invalid or misleading labels removed.
Keyboard and hover UX: focused fields stay visible beneath the sticky navigation bar; hover cards can be dismissed with Escape so keyboard users are never stuck.
Status announcements: search result counts, moderation banners and toast messages are correctly announced to assistive technology without triggering as false page headings.
Images, embeds and zoom: preview images and video thumbnails carry correct alt handling; embedded iframes are titled; Zoom meeting pages can be enlarged with browser zoom again.

Answer Assist & CLM

Full citation details (title, snippet and source URL) now shown in Admin Review Mode for answer quality evaluation.
AI processing status now correctly shows "AI: Disabled" or "AI: Skipped" instead of a false "Pending" on boards where AI moderation is off.
Expert Routing renamed to Answer Requests throughout the UI, across all 28 supported locales.
Answer Confidence Threshold simplified to three options: Moderate (Recommended), High and Extreme.
Clarification question answers now processed through the same AI moderation pipeline as regular posts.
Fixed Answer Assist generating duplicate replies when a post is edited mid-generation.

Email Templates

Fixed email template links losing their href when a variable includes a UTM suffix.
Community URLs are now available in the link popover within the email editor.
Fixed digest editor issues: layout rendering, preview display, variable substitution, and save/publish behaviour.
Fixed Undo incorrectly clearing original text when reverting a block duplication or close action.
A fallback message is now required before a digest template can be saved or published.
Fixed the editor showing a success confirmation without actually saving; errors now surface correctly.

Notifications & Email Preferences

Members can now control rank-change email notifications from their personal notification settings.
Post notification controls consolidated to a single Follow / Unfollow action per thread.

Bug Fixes
Social Feed & Reactions

Fixed social feed save error, incorrect view count display, and reaction picker UI being clipped.
View counts are now de-duplicated server-side; reopening the same post no longer double-counts.

Moderation

Fixed moderation badge incorrectly showing "In Review" on publicly visible posts in Selective (post-moderation) boards; the badge now correctly checks whether the post is actually non-public before displaying a moderation state.
Fixed moderation badge and banner showing a stale "In Review" state instead of "Not Accepted" after a spam rejection until a full page refresh.
Spam and Other reject reasons restored for replies in threaded view.
Fixed a rendering crash on the Manage Content Drafts and Spam tabs.
Quick Poll content now graded by Akismet for communities using Akismet without AI moderation.
Fixed adding a poll image incorrectly stripping the main post's featured image on publish.

Cross-Board Posting

Fixed the board destination picker returning no results when searching by exact board name.
Fixed destination picker label display and expansion behaviour.
Fixed signed-out users landing on a broken /create URL instead of being redirected to sign-in.

Salesforce Connector

Fixed the Salesforce settings page logging a GraphQL resolution error on every load, which could cause node pickers to silently omit nodes.
Custom user-sync field mappings are now validated at save time with a clear message describing what's wrong, instead of failing silently.
Sensitive member fields such as passwords and stored credentials can no longer be included in a custom sync mapping.
Admin-configured field names and query fragments used by the Salesforce connector are now validated and escaped, preventing malformed or crafted values from altering queries sent to Salesforce.

Classic

The following fixes are specific to Classic in 26.5.

Moderation & Spam

Improved spam detection by passing new-account reputation signals to the spam-detection provider.
Fixed Akismet spam-feedback reports sending the moderator's device information instead of the original author's.
Fixed moderation actions taken by an automated system process being recorded under the post author's name.
Excluded internal abuse-report notifications from community content and search results.

Notifications & Email

Fixed subscription emails not being sent for board notifications despite eligible settings.
Fixed the Notification Feed count dropping without any change in read status.
Fixed topic links in notification emails pointing to the wrong page, especially after a move.
Fixed Studio's Send Email to Self failing for the Event Board notification template.

Content & Profiles

Fixed article contributors being removed by unrelated edits.
Fixed root post submissions being rejected as missing a required label on boards using hierarchical labels.
Fixed spell-check returning an error for French and Spanish editor text.
Fixed profile post counts including archived and deleted content.
Fixed the Top Solution Authors widget rendering empty on board pages.
Fixed anonymous visitors seeing a generic error instead of a sign-in prompt on profile pages.

Search & API

Fixed board listings returning nothing when an unsupported board style was present.
Fixed the REST API album search filter for the default album style being silently ignored.
Fixed custom field values not being returned by the API after they were saved on a topic.
Added membership-type and post-time filters to Group Hub and message queries, and fixed a related page crash.
Prevented deep pagination requests from generating oversized search queries.

Analytics & Reporting

Fixed Community Analytics failing to load for a community's root category.
Improved analytics reporting for AI moderation decisions and bans.
Fixed the Admin Metrics User Reports CSV export failing for very large user populations.

Performance & Stability

Fixed shared caches staying empty after a deployment triggered a large invalidation burst.
Fixed a request-limiting pool that could get stuck rejecting all requests.
Added automatic recovery for failed customization-cache updates that could otherwise show raw navigation keys or default branding.
Fixed server errors returned for malformed avatar and action URLs requested by web crawlers.
Fixed Case Portal failing when its required support board was never created.

Security

Closed workflow gaps that allowed authors to publish blog and knowledge base articles without required approval.
Hardened handling of malformed image URLs that could return a server error.

Rollout Schedule

Stage Rollout: September 8–9, 2026
Testing window: Sep 8 through Sep 21, 2026
Production Rollout: September 23–24, 2026

The rollout will follow the standard maintenance windows.

Classic: How to delete a board under grouphub using board delete v2 API

Imtiaz — Tue, 28 Jul 2026 13:29:02 GMT

I am trying to delete a board under a Group Hub using the Board Delete v2 API:

DELETE /api/2.0/boards/{board_id}

However, I am receiving a 403 Permission Denied error, even though I am making the API call using a system user with Administrator permissions.

Response:

{ "status": "error", "message": "Permission Denied", "data": { "type": "error_data", "code": 414, "developer_message": "", "more_info": "" }, "metadata": {} }

Could you please let me know if there are any additional permissions or prerequisites required to delete a board under a Group Hub using this API?

Khoros Communities 26.4 Release Notes

MiladC — Thu, 06 Aug 2026 06:33:54 GMT

26.4 brings the Aurora homepage to life. Members can now react, reply inline, and save content directly from the feed without navigating away, while cross-board posting lets anyone start a discussion from any page in the community. Managers get a safe mode to evaluate Answer Assist quality before enabling it for members. Across Classic and Aurora, the release also delivers security patches, search fixes, and broad editor and stability improvements.

New Features

Aurora - Early Access Features

The features in this section are available in Early Access for Aurora communities. They are behind feature flags and must be manually enabled — contact your Customer Success Manager to begin. Once enabled, all features are fully configurable from the admin panel.

Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for detail

Cross-Board Posting: Members can now start a post from the homepage or any category or landing page — no more navigating deep into the community structure to find the right board.

- Start a Discussion CTA — Admins enable a posting button on any page template via the Designer Tool. Button text is configurable (default: "Start a Discussion").
- Permission-aware board picker — A searchable flat list showing only boards the user has permission to post on. Private group boards are hidden from non-members.
- All content types supported — discussions, blog articles, KB articles, ideas, and events.
- If clicked from within a specific board, that board is pre-selected in the picker.
- Anonymous users see the button but are redirected to sign-in on click

Interactive Social Feed: Aurora's homepage Feed section transforms from a static list of post titles into a living, social feed where members can participate without breaking their browsing flow.

- Inline comment expansion — Click "See details" on any post to expand and read the latest comments directly in the feed. New/unread comments are surfaced first with clear visual highlighting.
- Inline replies — Reply to any discussion directly from the homepage feed using the same rich editor and community settings as the full thread view.
- Full post view — Expand the complete post body within the feed context; navigate to the full thread only when you need deeper engagement.
- Infinite scroll — The feed auto-loads additional posts as you scroll, with admin-configurable batch sizes and load limits.
- Admin controls: Enable or disable the interactive feed globally or per board from Admin → Settings → Content Features → Homepage Social Feed. Configure comment display count, infinite scroll batch size, and pilot specific boards before rolling out community-wide. One-click emergency disable option if issues arise
- Multi-Semantic Reactions: Move beyond a single "Like" and let members express nuanced sentiment.
  - Reaction types include: Need This, Helpful, Insightful, Celebrate, and more — configurable per community.
  - Reaction picker appears inline on posts and comments in the feed and full thread views.
  - Members who react with "I Need This" automatically follow the thread and receive notifications when a solution is posted.
  - Reaction counts display in real time; notification messages explain why members are receiving updates.

- Save & Follow — Inline Feed Actions: Members can now manage their personal content queue directly from the feed.

- - Save/Bookmark — Save any post to "My Stuff" with a single click. Add private bookmark notes.
  - Follow/Unfollow — Follow threads for notifications; unfollow directly from the feed at any time.
  - Bulk unfollow — Manage followed content at scale.
  - Auto-follow — Members who react with "I Need This" are automatically subscribed to solution notifications.

Admin Review Mode for AI Answer Assist: Community managers can now safely test Answer Assist quality on live production data without any impact on member experience.

- Review Mode toggle — Enable per board in Answer Assist settings. The toggle label dynamically reflects the current state: "Enable Review Mode" when off, "Enable Live Mode" when on.
- Shadow processing — Answer Assist generates answers normally but routes them to the Answer Queue for admin review instead of posting to members.
- Zero member impact — No answers posted, no expert notifications triggered, no AA UI rendered for members in review mode.
- Answer Queue — Review mode entries are labeled "REVIEW MODE" and include the generated answer content and identified expert names.

Answer Requests Opt-Out: Experts can now opt out of automatic question routing when they don't want routed questions. (feature flagged with Answer Assist)
Likes & Reactions Email Notifications: Notify users by email when their posts receive likes or reactions (feature-flagged with the social feed).

Classic

Newest Sort for Knowledge Base Tags: Sort knowledge base Tag Results by newest post date.

Classic and Aurora

Custom Embed Extension Point: Add custom embed integrations to the rich text editor toolbar in a supported, generic way.

Classic

Security

Fixed private message images being viewable without logging in. (Classic and Aurora)
Fixed an attachment upload issue that could let a file be served with an unsafe content type.
Fixed SAML SSO not enforcing the required-signature setting on assertions.
Fixed anonymous API access that could expose private, moderation-held message data.
Fixed the kudos revoke API returning a business error instead of an authentication error for unauthenticated requests.
Added autocomplete hints to the registration form to prevent incorrect credential autofill.
Fixed OAuth callbacks double-encoding the state parameter, which strict clients could reject.

Accessibility

Fixed flat heading levels on Classic profile and widget pages for screen readers.
Exposed the rich text editor body as a labeled multiline textbox for screen readers.
Fixed keyboard focus getting stuck in the rich text editor toolbar at high zoom levels.
Fixed keyboard tab order so the Labels field is reachable before Post and Cancel on the compose page.
Added a visible required-field indicator and aria-required to the compose message Subject field.
Exposed the rich text editor list and text-color controls as split buttons to screen readers.
Added a visible tooltip when keyboard focus lands on a rich text editor toolbar control.
Rendered Help FAQ procedural step labels as proper headings for screen readers.

Search

Fixed an exact-title search match not appearing in results.
Fixed the search auto-suggest dropdown not appearing on some communities.
Fixed board search returning stale category results after a board was moved.
Fixed product and managed-tag search returning no results for certain multi-part terms.
Fixed full-text search not preserving compound terms joined by hyphens or slashes. (Classic and Aurora)
Fixed search dropping trailing terms in some multi-term queries. (Classic and Aurora)
Improved REST API search response times for large result sets.

Analytics

Restored Community Analytics traffic tracking (Page Views, Visits, Unique Visitors). (Classic and Aurora)
Fixed inflated "Members Online" counts caused by automated traffic.
Fixed Community Analytics failing to launch on sites that disable tickets on GET requests.
Fixed Topic Posted, Topic Updated, and Topic Deleted analytics events firing twice.

Editor & Content

Restored fullscreen playback for external videos inserted via Insert Video from the web.
Fixed the rich text editor body expanding uncontrollably and blocking posting on some environments.
Fixed image captions not displaying for knowledge base authors and readers.
Fixed Vimeo embeds showing a [video] placeholder after publishing.
Fixed image and custom-width slider issues in the editor.
Fixed a moved root Blog post redirecting to a restricted board instead of showing the moved-content placeholder.
Fixed the Draft filter on Knowledge Base and Blog dashboards showing published articles.

Notifications & Email

Fixed missing workflow notification emails for blog articles awaiting review.
Fixed subscribers not being notified when a subscribed message was moved to a new topic.
Fixed edit notifications not respecting the Notify Followers setting in some cases.
Fixed a missing notification-tracking record for a subscribed reply.
Fixed inconsistent Notification Feed counts depending on which server served the request.
Fixed button alignment not being honored in rendered email HTML.
Fixed several bugs in Email Template Management.
Made the email Template Card scrollable and preserved its filter selection.

Moderation

Restored report-board notifications for Content Filter deny events.
Fixed private message content-filter notifications not posting to the report board.
Fixed a server error after hiding a message from Spam Quarantine.
Fixed Moderation Manager reusing a stale Spam reject reason.
Restored dismissing the spam and moderation preview modal with Escape or an outside click.

API

Fixed REST API v2 Search not consistently enforcing result-size limits on expanded data.
Fixed REST API v1 metadata pagination duplicating results past a large offset.
Fixed the user-creation API response missing the rank field.
Fixed the messages API ignoring the "sort by kudos received" option.
Fixed predefined labels losing their configured letter case in the API.
Fixed anonymous search requests omitting a user's registration date when access was enabled.
Fixed missing user profile fields on parent-message-author activity log entries.
Fixed the Images API returning a server error when querying a deleted board.
Fixed the Images API's upload-time range query omitting valid images.

Core Fixes

Fixed a server error when following the Article Contributions link after logging in.
Fixed abuse reports submitted by anonymous users not being recorded.
Fixed Private Messages content being clipped at high browser zoom levels.
Fixed server errors on kudos button links on certain pages.
Fixed an error when moving an individual Events comment to another Events board.
Fixed board sort order not honoring the latest-activity timestamp.
Fixed a server error when opening an archived thread with a soft-deleted nested message.
Fixed duplicate or inconsistent reply state caused by orphaned data rows.
Fixed unanswered-thread auto-escalation stalling behind a single failed topic.
Fixed the Top Solution Authors widget rendering empty on the board page.
Restored location autocomplete suggestions in event location fields.
Fixed the tag cloud size setting not limiting the number of tags shown on posts.
Fixed sub-category and date fields not updating correctly.
Fixed SSO registration setting visibility and improved its admin configuration.
Fixed Product Catalog Sync deleting products that were present in the uploaded file.
Fixed a consecutive-login badge not being awarded due to undercounted login streaks.
Fixed Q&A structured data pointing the accepted-answer link to the author's profile instead of the answer.
Fixed Japanese short-month names rendering incorrectly on some servers.

Performance & Stability

Fixed a memory leak that could cause periodic Classic server downtime.
Fixed a memory leak from deleted boards that caused gradual slowdowns.
Fixed a session-handling race condition that caused intermittent server errors.
Fixed a backlog of stale video records delaying new video uploads.
Fixed a search indexing issue where malformed data could stall indexing.
Fixed a homepage error that could occur after moving a threaded reply.
Improved tag-cloud widget performance to avoid slow scans.
Improved loading performance of the message and topics view. (Classic and Aurora)
Improved performance of previous/next image navigation, especially in large galleries. (Classic and Aurora)
Fixed a memory leak when processing animated GIF images. (Classic and Aurora)
Improved reliability of video integrations when the provider rate-limits requests. (Classic and Aurora)
Fixed large GDPR content export downloads timing out. (Classic and Aurora)

Aurora

Enhancements

AI Answer Assist

Expert Opt-Out for Answer Requests — Community members identified as experts can now opt out of receiving Answer Request notifications globally or per topic. Admins can remove specific users from the expert pool. The routing algorithm respects opt-out status before selecting experts, gracefully falling back to the next available expert.
Simplified Answer Confidence Threshold — Reduced to three plain-language options — Moderate (Recommended), High, and Extreme — with percentage values removed. "Moderate" is now the default for new and unconfigured communities, applied in both the main AI Settings page and the per-board settings modal.
Hide Post Relevancy Threshold — The post relevancy threshold input has been removed from the AI Settings UI. It defaults to 50 and can be overridden via config key for communities that need tuning.
"Expert Report" Rename — "Experts Leaderboard" is renamed to "Expert Report" throughout the Aurora admin UI.

Email Templates

Template Version Lifecycle Management — Community managers can now mark templates and individual versions as active or inactive, preventing inactive versions from triggering unintended automation. Clone, rename, and delete versions directly from the template manager.
Digest Notification Emails — Digest notification emails are now supported within the Email Templates system with their own default templates and configurable variables. Previously handled outside the template system due to complexity.
Reactions Email Template — Communities with the Social Feed enabled now have a dedicated email template for reaction notifications, replacing the legacy Kudos email when Social Feed is active. Includes post byline, title, and styled reaction chips — customizable via a new Reactions content block in the email editor. Communities not using Social Feed see no change to existing Kudos emails.
"Post Templates" Rename — "Workflow Templates" has been renamed to "Post Templates" throughout the email templates interface for clarity.

AI Moderation

Poll AI Moderation — Quick Poll content is now submitted to the AI moderation pipeline. Poll question text, answer options, image alt text, captions, and image URLs are all inspected. Polls are durably requeued for moderation after creation; poll voteability is blocked until creation-time moderation completes.
Quick Poll Content Checked by Akismet — For communities using Akismet without AI moderation enabled, Quick Poll content is now submitted to Akismet as part of the poll creation flow. A rejected poll-bearing post keeps the poll non-voteable.
Moderation Queue AI Filters — "AI Flagged" and confidence threshold filters in the moderation queue now correctly narrow results. aiVerdict and aiConfidence are now indexed on the message search index.

Clarification Questions

Clarification Answer Moderation Unified with Standard AI Flow — Clarification question answers are now processed through the same AI moderation pipeline used for regular posts and replies, ensuring consistent pre-moderation, post-moderation, bypass, and moderation-off behavior across all content types. Rejecting a clarification answer hides that answer only; the parent post is unaffected.

Others

WebP Image Uploads: Upload images in WebP format without the upload being rejected.

Bug Fixes

Answer Assist

Fixed raw HTML markup appearing inside Answer Assist citation snippets shown to members.
Fixed extra blank lines appearing in AI-generated answers.
Fixed Answer Assist generating duplicate AI replies when a post is edited mid-response.
Fixed Answer Assist running on boards not selected in Target Sources, incorrectly surfacing "expert notified" notifications.
Fixed filtered-out citations appearing in the citations list.
Fixed Answer Assist using citations not present in the current CLM build.
Fixed Answer Assist using low-relevance citations in answer generation.
Fixed expert suggestions remaining visible after an AI answer succeeded on retry.
Fixed missing Answer Assist translations in the enduser app for several locales.
Fixed retry failures around Answer Assist reply creation.
Fixed ai_auto_reply.metadata_write_enabled defaulting to FALSE; now correctly defaults to TRUE.
Fixed Answer Assist not recognizing Khoros Managed Key configuration, resolving "API key is not configured" errors for communities using Khoros-provided keys.
Fixed Expert Notification event not firing when an AI answer is generated on a board with a timer delay.
Improved reliability of AI answer generation during brief service slowdowns.

Clarification Questions

Fixed Clarification Questions not generating on boards where only the primary LLM is configured with no fallback.
Fixed Clarification answers failing to save when an admin used "Switch Member" to act as another user.
Fixed Clarification Review admin pages failing on communities without Lithium Studio enabled.
Fixed Clarification classifier mis-parsing LLM output and treating nearly every post as a question.
Fixed multiple Clarification defects: board settings accuracy, bulk enable/disable, reminder behaviour, abandonment handling, and lost answer submissions.
Fixed Clarification Questions not coordinating with Answer Assist when board answer delay is set to 0.
Fixed Clarification Questions surfacing about details already stated in the original post.
Fixed Clarification Questions not generating on boards where Answer Assist is disabled but Clarification Questions are independently enabled.
Fixed Clarification UI appearing on admin home page; now gated to message pages only.
Fixed category-level clarification settings not reflected in board-level display, showing a misleading "disabled" state when settings were inherited from the parent.
Fixed CM Guidance Examples allowing duplicate entries with no validation.
Fixed clarification state and questions not visible to admins on post detail pages; now accessible directly without navigating to the Clarification Review console.
Short clarification answers — yes, no, n/a, or a single number — are now accepted.

AI Moderation

Fixed moderation status incorrectly showing "AI: Pending" for content on boards where AI moderation is disabled or skipped; now correctly shows "AI: Disabled" or "AI: Skipped".
Fixed Spam and Other reject reason options missing from the reject dropdown for replies in threaded view.
Hardened AI moderation background sweeper against stuck-row failures.
Fixed wrong info message shown when content is rejected as Abuse by a Moderator.
Fixed AI moderation global kill switch taking 15–60 seconds to take effect due to missing cache invalidation; now takes effect immediately.
Created an extension point for message-attached components to participate in the AI moderation pipeline.
Updated AI moderation "under review" banner copy.
Fixed AI Settings toggles breaking when configuration failed to load or returned an empty response.

Events

Fixed registration cancellations in Aurora not syncing to Zoom, leaving registrant counts incorrect.
Fixed registrations by partially registered users not being pushed to Zoom.
Fixed anonymous users getting an "Error Rendering Component" crash when opening event pages.
Fixed Zoom event date and time not being auto-fetched when linking a meeting to a community event.
Fixed missing validation for Zoom vs. community event time, type, and meeting ownership mismatches.

Email Templates

Fixed email template editor showing a success confirmation without actually saving; errors now surface correctly.
Fixed not being redirected back to the template list after deleting the last template.
Fixed four Digest email editor issues: layout rendering, preview display, variable substitution, and save/publish behaviour.
Fixed Undo action incorrectly clearing original text when reverting a block duplication or close action.
Fixed unsubscribe URL in email templates not resolving correctly, ensuring opt-out links in community emails function as expected.
Fixed the Send Email Orchestrator action firing for triggers not configured to the Immediately cadence.
Fixed button alignment issues; added support for placing two buttons on the same line; fixed image alignment discrepancies between edit mode and preview.

Orchestrator

Fixed rule description having no character limit, causing lag and "Error updating fields" on save.
Fixed duplicate condition validation, webhook header banner, THEN blocks warning, cancel confirmation dialog, and HTML rendering in email preview.

Polls

Fixed adding a poll image to a post incorrectly stripping the main post's featured image on publish.
Fixed Polls appearing as questions in the AI Answer Assist log.

Designer

Fixed icons and user avatars appearing stretched and distorted in Designer → Page Templates device preview mode.

SSO & Registration

Fixed SSO registration field configuration showing "Private Notes Consent" instead of "Privacy Policy"; field is now hidden when no Privacy Policy is configured.

Search

Fixed searching for a board by its exact name returning no results.
Fixed Manage Content search dropping trailing terms when combining subject text with an author filter.

Platform

Added quill-resize-image to Aurora allowed dependencies, unblocking image resize capability in the rich text editor.
Fixed a page crash on certain pages following a framework upgrade.
Fixed navbar theme styling not applying consistently across pages.
Fixed the Cancel button showing a raw translation key in a report modal.
Fixed the API returning null instead of an empty connection for non-null connection queries.

Security

Stripped EXIF metadata, including GPS and device information, from image attachments on upload.
Fixed an untranslated technical label on the SAML sign-in page.

Accessibility

Improved keyboard focus visibility on tags in High Contrast mode.
Added a visible keyboard-focus indicator in the inline message view (WCAG 2.4.7).
Added visible keyboard-focus indicators to the emoji picker toolbar controls.
Added a forced-colors (high-contrast) fallback for overlay button styling (WCAG 1.4.11).
Added meaningful alt text to the community brand logo based on the community title (WCAG 1.1.1).
Added a contextual accessible label to the Solved badge for screen readers.

Moderation & Appeals

Restored Spam and Other reject reasons for replies in threaded view.
Fixed Approve and Reject actions being hidden in the moderation overflow menu.
Made the Review Mode toggle state easier to see at a glance.
Fixed Review Mode board-override count and selection cascade behavior.
Fixed stale reason codes appearing in the abuse-report banner.
Fixed the Ban Member action appearing for users who are already banned.
Added full citation details to Admin Review Mode.
Fixed the appeal decision button being hidden from non-admin message authors.
Hid the "Appeal Again" button once a user reaches the appeal limit.
Hid an AI-only appeals setting when AI moderation is disabled.
Fixed the Appeals tab crashing on refresh and a redirect issue.
Fixed the Appeals tab label not being translated in the account menu.
Changed the "In Review" Banner so it will not longer display with "selective moderation" and will only show when you have the "Required" moderation style enabled.

Search

Fixed a crash when paging through more board search results.
Fixed searching for a board by its exact name returning no results.
Fixed "Newest" search sorting by last-edited date instead of original post date.
Fixed a potential crash in search-term handling.

Analytics & Metrics

Fixed indefinite loading on the Active Users and Members Traffic detail modals.
Fixed the DAU/MAU Ratio detail modal flickering against its previous-period value.
Renamed Metrics Explorer's "Group Hub" label to "Group".
Renamed the Compare modal's "Select All" option to reflect its 10-metric limit.
Clarified that the "Survey Helpful Yes Then" metric reports a count.
Included categories and group hubs in the Analytics dashboard place-picker search.
Fixed the analytics popup not closing after a request-to-join action.
Re-enabled Aurora survey analytics events.
Added view tracking for the split-view inline reading pane.
Fixed missing Aurora node links in the CIC API for non-board nodes.

Editor & Content

Fixed extra empty paragraphs appearing when pasting plain text into the editor.
Fixed Source View corrupting code blocks containing angle brackets or here-doc syntax.
Restored the anchor-link icon on Blog and Knowledge Base article headings.
Enabled the image-resize plugin in the rich text editor for Aurora.
Prevented saving a knowledge base article before attachments finish uploading.
Fixed draft Knowledge Base articles losing tags when custom fields were edited.
Unified the edit and preview canvas for a more consistent editing experience.

Email & Notifications

Fixed several issues in the digest email editor. (Classic and Aurora)
Required a fallback message before saving or publishing a digest email. (Classic and Aurora)
Fixed a broken destination after deleting the last version of an email template. (Classic and Aurora)
Routed the unsubscribe link through notification settings and removed the external-URL option. (Classic and Aurora)
Migrated digest emails onto the email template system.
Preserved entered text when undoing a duplicate or close in the email template editor.
Surfaced an error instead of a false success when saving an email template with an empty subject.
Fixed the Send Email action firing for triggers not set to the Immediately cadence.
Renamed the "Workflow" email-template category to "Post".
Fixed the notification bell not updating on Recent Posts.
Fixed broken reply links in plain-text subscription emails when the title contains a curly apostrophe.

Registration & SSO

Fixed Group Hub email invites failing for new SSO users mid-registration.
Fixed the Register control intermittently showing the local sign-up form instead of external SSO.
Made SSO-managed name fields read-only instead of hidden and excluded them from submission.
Fixed the password-reset page failing when anonymous API access is disabled.
Gated the SSO Private Notes Consent field on the Direct Message consent setting.

Polls

Fixed adding a poll image removing the main post's image on publish.
Fixed additional poll bugs and removed the sign-in requirement to vote.

API

Fixed REST v2 API queries selecting the same field at multiple nesting levels.
Fixed the API returning null instead of an empty result for non-null connection queries.
Fixed the API returning null for a valid user's private statistics.
Fixed the user API role-exclusion filter returning users it should exclude.

Core Fixes

Fixed an error when moving a reply to a different board.
Fixed signed-in users getting an error page when browsing tag pages.
Fixed signed-out users landing on a broken create-content page across boards.
Fixed a page crash affecting some pages after a framework upgrade.
Fixed the Page Builder editor crashing when selecting a custom Text/HTML widget.
Fixed a crash when an optimistically-rendered reply has no moderation data yet. (Classic and Aurora)
Fixed a crash when hovering over an anonymous blog author's profile link.
Fixed a server error that broke Featured Content and Related Content widgets.
Fixed the Inbox stopping after about 45 conversations.
Fixed the "Show More" link on Idea boards not loading additional results.
Fixed the @-mention suggestion dropdown closing itself in the reply editor.
Fixed the @-mention autosuggest not appearing on Android mobile browsers.
Fixed Related Content links not following external redirects when clicked in-app.
Fixed hidden-board content still appearing on an author's public profile and activity pages.
Fixed the Cancel button showing a raw translation key in a report modal.
Fixed a duplicated reaction tooltip and added one-click liking.
Fixed navbar theme styling not applying consistently.
Fixed several issues in the cross-board posting destination picker.
Fixed a cross-board call-to-action, a reaction label, and a bulk-unfollow refresh issue.
Fixed the image picker in My Stuff replies and a stale-reply refresh issue.
Added inline validation to block duplicate configuration examples.
Completed the Occasions-to-Events and TKB-to-Knowledge Base terminology rename.
Persisted custom survey question and answer wording through text-override settings.
Made survey submission atomic and per-user on the server side.
Improved cache reliability under heavy load, reducing intermittent errors.
Improved spam processing reliability by preventing a retry backlog buildup.
Fixed an Aurora SDK dependency conflict blocking clean installs.

Pre-Prod Rollout: August 3-4. Testing window open from August 4 through August 16.

Production Rollout: August 18-19.

Using the Khoros Community Support Portal

LucyL — Thu, 16 Jul 2026 05:01:31 GMT

So you've launched a subscription with one of our products and ran into an issue or have a question that you couldn't find the answer for on this community. Don't fret - we've got you covered! It's our mission to ensure your support experience is seamless and effortless.

Th Case portal can be accessed through this link: https://supportportal.khoros.com/

How do I access the Support portal?

To access your support site, please go to Khoros Support portal, and then select the Product you want to contact support for:

Click “Sign In” at the top right corner of your screen.

If you are a new user, please click on the “Need an account? Sign up” option instead. Enter your Full name and email to receive a verification email sent to the email address. You will be able to create a new password through the link in the verification email.
If you are a user with existing credentials in the previous support portal(before May 2025), you can log in with your usual email address after resetting your password by clicking on the “Forgot password?” link and following the instructions below after landing on the portal.

I am unable to verify email or reset my password

Use the ChatBot: If you have trouble with email verification or password reset, click on the ChatBot in the bottom corner (Unable to login?). It will guide you through the process.
You will be asked to enter your email address, and then it will work some magic to check your email address and let you know of the next steps.
Check Your Inbox: If a new password is sent by email, be sure to check your Spam or Junk folder if you don't see it in your main inbox.

How do I create a ticket?

After signing in, click on the chat icon in the bottom right corner or select “Start a Conversation” at the top. A banner for our AI-Powered Support Agent will appear; click on Start Chat to initiate a session.
This will open a window for chat, where our AI, specialized in Khoros Products, will assist you with your questions and issues.
The AI-Powered Support Agent can significantly reduce the time it takes to receive help. If it cannot resolve your problem, it will conduct an initial triage and gather relevant information before transferring you to an agent, enabling us to assist you more efficiently.
While you have the option to raise a ticket directly, we encourage you to interact with it first to ensure that the necessary information is collected, helping our agents address your issue more effectively.

What happens if I have an open ticket?

After signing in to the Portal you will be able to see all support requests created by you by clicking the “My Conversations” button which can be accessed through the profile icon on the top right corner.
If you have old tickets from the previous support system - all previously open / pending tickets will be moved and assigned a different conversation ID for better tracking purposes.

How do I search for the old ticket?

After signing in to the Portal and navigating to "My Conversations", you should see a list of Open and previously Closed cases (if any). Legacy case ID is there in the subject (for easy searching):
... and in the custom fields in the ticket itself:

What should I do if I am facing an outage?

If you are experiencing an outage, you can interact with our AI-Powered Support Agent who will first check if there are open outages in our Product Status page and prompt you beforehand.

If there is no ongoing outage, you can report your outage with the AI-Powered Support Agent who automatically create an Urgent-priority support ticket for you, ensuring that our team can address the problem as soon as possible.

ℹ️ In an outage situation, you will also be provided with the option to create an urgent ticket OR chat with a live agent.

Will I still be able to email Support?

Yes, you can continue to email Support at support@khoros.com or outage@khoros.com (for Outages). If there are any changes to this policy in the future, we will inform you accordingly.

Note: Sending emails to any other mailbox to open Support tickets will result in ticket closure.

One year in, straight from us.

AngeloA — Mon, 06 Jul 2026 18:09:05 GMT

It has been a year since IgniteTech acquired Khoros, and I want to talk to you directly. There has been a lot of secondhand talk going around, none of it coming from us, and most of it from people who stand to gain from the telling. Enough of that. If you want to know something about Khoros, come to Khoros. Ask us. We will give it to you straight.

Here is where we are.
We did not buy Khoros to dress it up and sell it. That is the private equity playbook, and it is not ours. We are privately held, we keep what we acquire, and we run it for the decades, not the quarter.

Khoros was losing millions. We made it profitable so it would not go dark. That took painful decisions, and I know some of them affected you. I am not going to gloss over that. It is also why Khoros is still here, on solid ground and able to invest in what comes next.

And we have invested. We rebuilt the platform and shipped two AI-native products in under a year. Aurora AI reimagines community for the AI-answer-engine era and closes roughly 30% of community questions that never get a good answer. The brand-new Iris® AI replaces Care and Social Media Management, two products that ran separately for 15 years and never fully integrated. It brings social engagement and brand care into one platform, with publishing, moderating, engaging and analyzing all in one place.

No other company offers enterprise community alongside enterprise social and brand care, and large enterprises are switching to us because of it. Everyone else still makes you choose. We have been the gold standard in customer community since Lithium (Khoros’ predecessor) pioneered the category in 2001, and then built the bridge to social when Lithium and Spredfast became one company, because community and social were never meant to live apart. That foundation has powered more than 4,000 community deployments since 2001 and draws 1.8 billion site visits a year.

This first year post-acquisition was about putting the house in order. This next stretch is about innovation, building on the platform you count on. We are strengthening the online infrastructure and improving uptime, with faster, sharper incident response when something does go wrong. When we fix something now, we fix the cause, not the symptom.

As part of that investment, we are turning on Community Guard for you, free for the next 60 days. It is a new protective layer for an internet that is not just people anymore. Communities like yours get crawled, scraped and hit by bots and automated agents that distort your analytics, consume capacity and put avoidable pressure on the experience. Community Guard catches that traffic before it reaches your community, while keeping the door open for real users and the discovery channels you actually want. The result is a cleaner, steadier community with real protection against bot abuse and traffic spikes. We are turning it on now because it is the right thing to do for our customers.

Here is what all of this means:

Stronger reliability and faster incident response as we harden the platform.
Community Guard will be enabled and free for the next 60 days, screening bots and automated traffic before it reaches your community.
Free migration from Community Classic to Aurora AI through the end of 2026.

We are as visible as ever in this market, on our own terms. We have redeployed our presence to where our customers actually are, the independent events and conversations that are open to everyone. We were a key sponsor of Toronto Community Week 2025 and London Community Week 2025, and this year we are the headline sponsor of London Community Week 2026, which takes place July 7-9 in London, UK. Come find our product/engineering and commercial teams there as we lay out the real future of Khoros.

The full story of the turnaround is at khoros.ai/transformation, and if you want to see Aurora AI, Iris AI or Community Guard in action, let us know and we’ll set it up.

Year one was the save. Year two is what we saved it for.

Eric Vaughan,
Chief Executive Officer

P.S. If anything you have heard about Khoros does not match this post, that is exactly my point. For the real story you can make proper investment decisions on, just ask us.

Khoros Care, Marketing, Flow Release notes - May 15th 2026

MiladC — Thu, 28 May 2026 06:02:35 GMT

Here is a list of the released features and bugfixes from this release period:

Marketing (Spredfast)

Faster Post Lists for High-Volume Accounts: Fixed a performance issue that caused post lists to time out for accounts with tens of thousands of posts. They now load in seconds
Reliable Auto-Labeling: Fixed an issue where auto-labeling failed when label libraries were large, and improved diagnostics for duplicate native LinkedIn posts
Threads Token Debugger Restored: Fixed an issue where the Threads token debugger returned 500 errors instead of results

Flow

RBM Message Delivery Retry: Rich Business Messaging deliveries now automatically retry on transient failures, so brief carrier hiccups no longer lose customer messages or strand conversations in bot mode
Reliable Dropdown Menus on Sources Page: Fixed an issue where the Import CSV, Import Sheet, and Add Segment dropdowns intermittently failed on first click
Web Channel & Gateway Reliability: Addressed stability issues in the web client channel and gateway services for more reliable real-time messaging

Care

Faster Tag Sync from Community to Care: Fixed an issue where community board renames and thread title edits required manual intervention to reach Care conversations. They now sync automatically, so agents see the latest titles and tags as they appear in Community
TikTok / LinkedIn: Restored Visibility for Hidden Social Replies: Fixed an issue where TikTok and LinkedIn brand replies didn't reflect their hidden/visible state in Care, and where image-only Facebook Messenger messages were dropped during ingestion
Facebook / LinkedIn: Brand Mention Ingestion for Personal Account Posts: Fixed an issue preventing Facebook brand mentions from personal accounts from reaching Care, and resolved a defect that made top-level LinkedIn brand mention posts unclickable in Posts columns
Real-Time Reply Delivery for Agents: Fixed an issue that occasionally forced agents to refresh the page to see their replies. Replies now appear in conversations immediately
Push Next Routing Reliability: Fixed an issue where conversations could get stuck unrouted after a transient indexing failure. Push Next now picks them up automatically once indexing recovers
Reliable Bot-to-Agent Handoff: Fixed an issue where new conversations started seconds after an agent closed the prior case inherited stale ownership data. The bot now resumes cleanly and hands off to an agent as expected
Accurate Bot-Handoff Queue Priority: Fixed an issue where queue position after a bot handoff didn't reflect the customer's actual wait time. It is now based on the earliest unanswered customer post, restoring expected SLA position
Apple Messages for Business: URL Reliability: Fixed an issue where URLs were silently dropped when rich link previews failed. The URL is now sent as plain text fallback, so customers always receive what the agent intended, including in mixed text-and-URL messages
Yelp Integration Recovery: Fixed a defect that prevented Yelp account reconnection attempts from completing
Public Analytics Dashboards: Accurate Error State: Fixed an issue where public dashboards prompted for a password when the underlying service was briefly unavailable. Visitors now see a clear "not available" message
Larger Analytics Report Exports: Fixed an issue where larger report exports timed out before completing. They now complete reliably
Historical Team Membership Reporting: Fixed an issue where analytics response counts excluded agents who had since changed teams. Counts now correctly include agents who were members during the reporting window
Report Download Safety: Fixed an issue where downloading a report while it was still generating caused the request to fail. It now returns a clean "in progress" response
Analytics Role Refresh: Fixed an issue where role changes in the Care admin UI were held back by a cached session. Updates now take effect on the user's next analytics login
Community Author Names in Care: Fixed an issue where community authors with empty login fields appeared as blank in Care. Their displayName is now used instead
Cross-Case Tag Isolation: Fixed an issue where adding or removing a tag on one conversation incorrectly propagated the change to unrelated conversations
Community Analytics: Readable Filters: Fixed an issue where board filter labels in Community Analytics overlapped when many boards were selected. The row now scrolls horizontally for readability
LinkedIn / Instagram: No More Duplicate Cases: Eliminated a deduplication mismatch that caused LinkedIn and Instagram private messages to create duplicate cases or get mislabeled as External Response
LinkedIn: Multi-Brand Mentions: Fixed an issue where the order LinkedIn delivered posts in could prevent multi-brand mentions from creating a case for every brand with BrandMentions enabled
Survey Bot Reliability: Fixed an issue where NPS/CSAT survey bots failed when a customer conversation arrived without an identified language. They now fall back to a safe default
Bot Conversation-Close Retry: Fixed an issue where conversation-close signals from bots were lost during brief network blips. The system now retries automatically
Wider CRM Network Automation Coverage: Added CRM automation support for 12 additional social network configurations, including Brandwatch
Cleaner Moderation Queues: Fixed an issue where already-moderated posts briefly reappeared in agent queues during sync
Secure Forms Editor Restored: Fixed an issue with invisible labels in the Secure Forms admin editor that prevented administrators from editing forms
SAML SSO Login: Fixed a blank-page failure that occasionally blocked SAML SSO sign-in
Salesforce Embedded Care Session Preservation: Fixed an issue where agents using the embedded Care iframe inside Salesforce were unexpectedly signed out of Care in other browser tabs
Instagram: Multi-Brand Token Routing: Fixed an issue where reconnecting one Instagram brand could affect sibling brands. Agents can now reliably respond to Instagram private messages across a brand family
Threads: Account Reconnection: Fixed an issue where reconnecting an expired Threads account couldn't match the new token to the existing author
Khoros Care Mobile App: Google Play Compliance: Updated the Care Android app to current Google Play standards, ensuring continued availability and updates via the Play Store.
Proactive Chat Widget on iOS: Fixed keyboard overlap, the initial welcome message, numbered-list formatting, and unread-counter accuracy for a smoother mobile chat experience
Brand Messenger: No More Image Flicker: Fixed an issue where uploaded images in Brand Messenger flickered on every poll. Previews now load once and stay put
GDPR / CCPA Unified PII Deletion: Unified customer PII deletion across Care and the user-profile data store, with automated Facebook Data Deletion Callback support per Facebook Platform Terms
Brand Messenger Push Notification Reliability: Fixed an issue where push notifications to the mobile app were silently dropped after token-library upgrades. They now deliver reliably

Polls - Driving Adoption

LucyL — Thu, 21 May 2026 07:07:41 GMT

B2B communities can use polls to gather product feedback, benchmark practices, and strengthen co-creation. The following are poll ideas community managers can seed to get started.

Use case	Example poll	Value
Roadmap prioritization	"Which feature next? ▢ API v3 ▢ Mobile SDK ▢ Bulk Export ▢ SSO"	Members feel heard
Beta interest	"Join the private beta? ▢ Yes ▢ Maybe ▢ Not now"	Pre-qualifies cohorts
Content calendar	"Next webinar? ▢ Integrations ▢ Security ▢ Reporting ▢ Automation"	Audience-driven calendar
Community health	"How well does this community help? ▢ Very ▢ Somewhat ▢ Needs work"	Lightweight NPS
Doc gaps	"Hardest docs to find? ▢ API ref ▢ Getting started ▢ Troubleshooting"	Feeds KB roadmap
Event format	"Best format? ▢ Webinar ▢ AMA ▢ Office hours ▢ Workshop"	Improves attendance
Expert recognition	"Who helped most? ▢ A ▢ B ▢ C"	Peer MVP programs
Peer benchmarking	"Integrations used? ▢ 1–3 ▢ 4–10 ▢ 10+ ▢ None"	Members compare with peers
Best practice voting	"Auth method? ▢ SSO ▢ OAuth2 ▢ API Key ▢ Password"	Surfaces community knowledge

10. Driving adoption: B2C communities

Consumer communities benefit from polls that tap into identity, passion, and preference - especially image polls. The following are poll ideas community managers can seed.

Use case	Example poll	Value
Product preference (image)	"Which design?" with images	Highest engagement format
UGC voting	"Best fan art!" with images	Browsers → active voters
Release hype	"Which colorway first?" with images	Pre-launch buzz
Event decisions	"Challenge theme? ▢ Summer ▢ Retro ▢ Sci-Fi ▢ Nature"	Higher participation
Weekly rituals	"Hot Take: [A] vs [B]?"	Habitual visits
Seasonal marketing	"Halloween avatar: ▢ Vampire ▢ Witch ▢ Zombie ▢ Ghost"	Urgency via short duration
Debate resolution	"Settle it - X or Y?"	Drives replies and debate
Discovery	"Best first [game] for newcomer? ▢ A ▢ B ▢ C ▢ D"	Peer-curated onboarding
Milestones	"How long a member? ▢ <1yr ▢ 1–3 ▢ 3–5 ▢ 5+"	Community identity

11. Best practices

Seed your community first

Members follow behavior, not announcements. Create the first few polls yourself, pin them to high-traffic boards, and post an announcement explaining that polls are available. When members see polls in action, they start creating their own.

Maximizing engagement

Results visibility: After Vote - members must vote to see results. Dramatically increases participation.
Social proof (“N votes” label) - when members see “47 people voted,” they feel urgency to participate.
Image polls - 3–5x engagement vs text-only. Use for anything visual.
Poll-close notifications - the email brings members back. Write a thoughtful close message.
Multi-vote - “Top 3 features” style polls increase investment and time-on-page.
Anonymous voting - enable for sensitive topics to remove social pressure.
Short durations (1–3 days) - create urgency. Never default to 1 month.
Randomize option order - reduces first-option bias.

Common mistakes to avoid

Too many options (7–8) → cognitive overload. Keep to 3–5.
Vague questions → be specific: “Which deployment model?” not “What do you think?”
No follow-up after close → always post a results recap with next steps.
30-day default duration → use 3–7 days.
Hiding results from everyone → use “After vote” or “Everyone.”
Not using images for visual topics → missed 3–5x engagement.
Launching on all boards at once → start with 2–3, expand gradually.
Not announcing the feature → create a post explaining polls to members.

Polls - Results & analytics

LucyL — Thu, 21 May 2026 07:03:02 GMT

Per-poll results

Each poll shows percentage bars, vote counts, and (if configured) voter identities. Creators and admins can export a CSV with three columns: option text, voter username (or “[Anonymous]”), and vote timestamp.

Community-wide analytics

Figure 14. “Export Poll Statistics” Button within the Poll Settings.

From the Poll Settings dashboard, click “Export Poll Statistics” for an aggregate CSV: total polls, total votes, participation rate (percentage of monthly active board members who voted in at least one poll), and board-by-board breakdowns.

Notifications & email templates

When a poll closes (by expiry or manually), the system emails the creator and all voters. The auto-close job runs every 15 minutes.

Poll notification templates are customizable via the Email Template Designer, which provides:

Blocks - drag-and-drop elements: Text, Photos, Button, Divider, Spacer, Footer.

Variables - dynamic placeholders auto-populated at send time:

Variable	Description
{userLogin}	Login name of the recipient
{communityTitle}	Community name
{receiver}	Display name of the receiver
{recipient}	Display name of the recipient
{recipientAddress}	Recipient email address
{frontPageUrl}	Community front page link
{policyUrl}	Privacy policy link
{notificationsSettingsUrl}	Notification settings link
{unsubscribeUrl}	One-click unsubscribe link
{unsubscribeExternalUrl}	External unsubscribe link

The designer supports versioning - create multiple template versions, preview, and set one as default.

Khoros Communities CDN Change Notice

LucyL — Fri, 15 May 2026 03:03:31 GMT

Hello everyone,

As part of our ongoing work to improve the performance and stability of Khoros Communities, we'll be migrating our CDN over the next few weeks (exact day/time will be added as Scheduled Maintenance on status.khoros.com).

Your community will not be affectedThe transition is seamless. Your community will remain available throughout the migration process. No action is required on your side.

A note on SSL certificatesIf your community is currently with an AWS-issued certificate, your SSL certificate will change to one issued by Let's Encrypt as part of this migration. This is expected behavior and does not require any configuration changes from your team. Both are publicly trusted CAs, so end users won't see any difference in their user experience.

If your community is served through a different provider, the SSL certificate change will not apply to you.

Questions?If you have any questions or concerns, please reach out to your customer representative.

Khoros Communities 26.3 Release Notes

MiladC — Thu, 07 May 2026 16:59:26 GMT

26.3 helps make your community a place members return to. Managers can create branded email templates tied to Orchestrator for end-to-end outreach, while Polls and Clarification Questions improve engagement and answer quality. AI Moderation is more reliable at scale. The release also adds Metric Explorer, plus search upgrades and Zoom event registration.

New Features (Aurora - Early Access)

Availability: All features in early access are behind feature flags and must be manually enabled by contacting your Customer Success Manager. They are fully configurable from the admin panel once enabled. You may enable select Early Access products.

Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for details.

Customizable Email Templates

Email communications from your community - registration confirmations, notification digests, workflow alerts - have historically required developer involvement to customize. Branding changes, copy updates, or new email types meant filing tickets and waiting. Community managers had no self-service control over one of the most direct channels for bringing members back.

What you can do now: Create and manage branded, customizable email templates directly from the admin panel. With full control over content, layout, and branding, no developer dependencies required.

Template creation & management

Self-service editor for creating and customizing email templates with branding, custom content, and layout control.
Organize templates with categories and search for easy management at scale.
Customize emails across community communications - including registration, notifications, and workflow-triggered emails.

Orchestrator integration

Created templates can be accessed directly in Orchestrator automation rules — when a trigger fires (such as User Registers, Solution Accepted, Topic Posted, or Role Granted), the Orchestrator sends your branded template automatically.
Visual compatibility indicators show which templates work with which triggers, with placeholder validation against available data.

Enablement: All existing community emails continue to function without any changes. To adopt the new system, the Khoros team runs a migration script that generates your templates. You review and sign off on the migrated templates, and only after your approval does the Khoros team activate the new flow. Contact your CSM to begin the process.

Proactive Clarification Questions for Answer Assist

Helps members get better, faster answers by guiding them to provide the right context upfront without adding friction to the posting experience.

Post-publish flow: Posts publish as per the moderation settings. For question-type posts, the system surfaces AI-generated clarification questions in a slide-in panel (desktop) or bottom sheet (mobile).
CM-guided generation: Community managers provide example clarification questions to guide the AI. The system then generates both the questions and suggested answer options dynamically, informed by post content and community knowledge.
Configurable and optional: Admins set the maximum number of questions per board (default 3, max 6). All questions are optional. Members can answer any, all, or none, and skip the entire step while posting the question.

Polls

Enable members to share opinions and surface community sentiment through lightweight, interactive polls - giving community managers structured insight into what members think and need.

Creation: Create text or image-based polls directly from the message editor on Forum, Blog, and Group boards. It supports 2–8 options and durations from 1 hour to 1 month.
Image polls: Support for image-based options with responsive grid layout, alt text, and lightbox preview, ideal for visual preference assessment on design concepts, product options, or community decisions.
One-click voting: Real-time result updates with percentage breakdowns and social proof. Configurable for single-vote or multi-vote, with optional vote-change support.
Results visibility controls: Set results to public, participants + creator only, or creator-only with configurable exposure timing (after voting, live, or after poll closes).
Admin controls: Board-level enable/disable, configurable limits (duration, options, characters), minimum rank and account age gating for poll creators, and standard moderation pipeline integration.
Notifications & analytics: Poll-closed email notifications to creators and voters. Per-poll CSV export and community-wide aggregate statistics available from the admin panel. Voting history visible on member profiles.

Metric Explorer

A new dedicated analytics experience for deeper, more flexible analysis of community metrics. Metric Explorer lets you select any supported metric and slice it by multiple dimensions such as board, content type, role, or time period with comparative views that show trends side-by-side. Key capabilities include:

Slice-and-dice: Break down any metric by dimensions like board, content type, user role, language, and custom date ranges.
Comparative analysis: Compare metrics across time periods, boards, or segments to identify trends and performance shifts.
Extended date ranges: Metric Explorer supports date ranges beyond 90 days up to one full year with interval-based charting. For example, DAU/MAU now displays as a full time-series chart in Metric Explorer (rather than the single aggregate value shown on the main dashboard).
Full metric catalog: A comprehensive guide to all available metrics, their definitions, supported dimensions, and slice-and-dice options will be published alongside this release (see Guides section below).
Search Analytics dashboard: New analytics dashboard providing visibility into search performance including search volume, success rates, top search terms, zero-result queries, filter usage, and board-level search metrics with drill-down and time period selection.

Expert Report

Expert Scoring & Top Experts List: Discover and filter top experts per topic with a ranked list (configurable up to top 10 per topic). Filter by topic category or staff/community role, with CSV export. AI profiles are automatically excluded.

Enhancements (Aurora)

Search

Multi-select filters: Members can now select multiple values in Content Type, Author, and other filter categories to create targeted search queries. Admins can enable this via the Features tab. For multi-tag filtering, admins can choose between AND/OR filtering; for Content Type and Author, OR filtering is applied.
Author Search: Search by community member name to surface all posts and replies created by that user, enabling quick content discovery and contributor insights.

AI Platform

Auto-exclude banned users from expert recommendations: Permanently banned, temporarily suspended, and deactivated users are automatically filtered from the expert recommendation pipeline before expert cards are displayed or notifications are sent.
Expert and clarification events for Orchestrator: Expert identification events and clarification question nudge events are now published to the Orchestrator, enabling custom workflows, such as routing expert invitations through branded email templates or automating follow-up when members haven't completed clarification questions.
Prioritized Knowledge Base and Blog sources in AI answers: Answer Assist now prioritizes KB articles and blog posts over forum replies when generating cited answers, improving answer authority and accuracy.
Configurable citations card title: Community admins can customize the "Citations" heading on AI answer cards to match their brand (e.g., "Sources," "References," "Learn More") from AI Settings.
Configurable multi-modal vision models: Admins can configure multi-modal vision models for AI image analysis directly from the AI Settings page, now fully integrated into the AI moderation pipeline.
Khoros Managed Key support for AI Moderation: Communities can now enable AI Moderation using Khoros-provided API keys instead of bringing their own LLM service credentials, simplifying onboarding and reducing setup overhead. The AI Settings UI hides model selection and API key fields when Khoros Managed Keys are in use.

Analytics

Extended date ranges for key dashboard metrics: The main Analytics dashboard now supports date ranges greater than 90 days (up to one year) for New vs. Returning Members and New vs. Returning Anonymous Users previously limited to 90 days.
Survey Bulk API: Survey response data is now available in the Bulk Data API v3 for Aurora, enabling historical NPS and ROI measurement with backfill of existing survey data.

Events & Authentication

Zoom event registration integration: When members RSVP to events in the community, registration data (name, email, title, company, phone) is automatically pushed to Zoom's registrant list via API. Community managers link events to Zoom webinar IDs. Data then flows through to Salesforce via customers' existing Zoom–Salesforce integrations. Setup: An admin must complete the Zoom OAuth authorization in the admin panel to enable the data flow.
Mandatory SSO registration completion: SSO registration can now be configured to require completing registration fields and accepting terms and conditions before account activation. Previously, SSO sign-up could bypass these steps. Setup: An admin must enable this setting in the SSO configuration panel.

Platform

UTF-8 BOM for CSV exports: Analytics CSV exports now include a UTF-8 BOM header, resolving display issues with non-English characters when opening files directly in Microsoft Excel.
Pendo integration removal: Removed all Pendo tracking code from Aurora and Classic platforms. In-product admin guides previously powered by Pendo are no longer available. This change has no impact on community member experience or community functionality.
Naming updates: "Community Automations" has been renamed to "Orchestrator" throughout the admin interface, and all UI references to the AI answer feature now consistently use "Answer Assist."

AI Moderation Improvements (Aurora)

This release delivers a significant round of improvements to the AI Moderation and Appeals systems introduced in 26.2 giving admins more control, improving moderation reliability, and making the appeals experience smoother for members.

Greater Admin Control

Global kill switch: A new master toggle on the AI Settings page instantly disables AI moderation across all boards, regardless of board-level settings. Re-enabling restores your existing per-board configuration automatically.
Clearer confidence threshold settings: Replaced the confidence threshold slider with a dropdown control at the community level for easier, more precise configuration.
Transparent bypass permissions: Added disclaimers to permission descriptions that implicitly bypass AI moderation, so admins can clearly see which roles skip the moderation pipeline.

More Reliable Moderation Decisions

Board-level settings honored: Resolved multiple issues where AI moderation was triggered on boards with the toggle disabled, posts were incorrectly auto-approved or auto-rejected, and community-level settings unintentionally overrode board-level configuration.
Deny-default forums: Fixed AI moderation not triggering for users with role-based visibility permissions on forums using deny-default access.
Multi-image posts: Posts with multiple images are now moderated reliably through chunked processing, preventing failures on image-heavy content.

Improved Appeals Experience

Appeals for human-moderated posts: Members can now appeal posts rejected by human moderators not just AI-moderated rejections.
Correct appeal reason display: Moderation audit and member-facing panels now correctly display appeal reason codes and descriptions.
User-friendly error messages: Appeal submission errors now show clear, actionable messages instead of generic error text.

Admin UX Fixes

Community guidelines editor: The guidelines editor now displays a character limit indicator and enforces a maximum length, resolving lag and "Failed to save" errors with very large text. Also fixed text area resize issues and empty submission validation.
"Hide from View": Fixed the button showing a success message but not actually removing moderated posts from the list.
Manage Content ellipsis menu: Fixed the overflow menu disappearing on hover and remaining in an active state after selecting an option.

Bug Fixes

Aurora

Post approval badges now auto-dismiss after a few seconds instead of persisting indefinitely; badge labels are standardized across Forums, Blogs, and Knowledge Base articles, and misleading "Approved" indicators on already-published content have been suppressed.
Fixed navigation links being overwritten instead of appended when more than 10 links were added to the community header.
Fixed Group Hub membership UI not properly displaying or managing membership actions.
Fixed thread widget crashing when moderators clicked Approve or Reject directly within the thread view.
Fixed topic tags briefly appearing and then disappearing after page load.
Fixed avatar images displaying at incorrect resolutions due to size variants colliding in the cache.
Fixed Contributions widget on user profiles always defaulting to Newest Topics regardless of the configured default.
Fixed board sort preference not persisting across page loads for anonymous and SSO-authenticated users.
Fixed moderation status banner not rendering on the message page.
Fixed user profile page crashing when registration data was missing for certain users.
Fixed viewport scroll jumping unexpectedly after saving image ALT text.
Fixed infinite reload loop after creating a blog post.
Fixed search results infinite scroll stalling after the first 20 results.
Fixed brief "No Replies" empty state flash appearing while replies were still loading after the 26.1 upgrade.
Fixed search input becoming invisible after browser Back navigation while the dropdown remained visible.
Fixed label links on search results pages not responding to clicks when the label filter widget was absent.
Fixed survey text override in the admin Q&A modal showing a misleading "admin app does not allow customizations" error.
Fixed Answer Assist search failing for communities using Khoros-managed API keys.
Fixed Answer Assist not generating responses for posts created by users with bypass-moderation permissions.
Fixed Display Name field in Answer Assist settings not updating in the UI after saving.
Fixed GraphQL Follows API targetId filter returning follows for all boards instead of only the specified target.
Fixed React hydration errors on the Manage Content tabs.
Fixed Template Card not supporting scrolling, and filter selections resetting on navigation.
Fixed sub-category and date selections reverting to previous values after saving.
Fixed canonical URLs on profile and label-filtered forum pages including query parameters, causing search engines to index parameterized variations as separate pages.
Fixed appeals UI disappearing from the moderation interface after deployments.
Added GraphQL alias count limit to prevent resource amplification attacks via excessive query aliases.
Added authorization check to the RSVP delete mutation to prevent unauthorized record deletion.
Added missing authorization checks to GraphQL customization mutations.
Replaced semantically incorrect aside spacer with a div in the message view card to comply with WCAG 1.3.1.
Fixed tag focus indicator contrast ratio to meet WCAG 1.4.11 requirements.
Added underline decoration to user profile links in the message view byline to comply with WCAG 1.4.1.

Classic

Fixed MESSAGE_TYPE field returning null in some GraphQL responses.
Fixed rank field missing from REST API v1/v2 responses for newly created users.
Fixed tag cloud widget ignoring its configured maximum tag count setting.
Fixed private message content filter notifications not posting to the report board.
Fixed full-page Products and Places search failing to match partial terms within compound names containing separators.
Fixed archive totalCount returning the page-local size instead of the actual total number of archived items.
Fixed label validation being skipped when the label.labels parameter was omitted from requests.
Fixed REST API search queries triggering live rank recalculation, which sent unintended mass email notifications to users whose ranks changed.
Fixed orphaned message-level float records remaining after a thread's global float was removed, leaving threads pinned at the board level.
Changed RSVP email calendar invite method from REQUEST to PUBLISH to prevent non-functional Accept/Decline prompts in email clients.
Increased board ID maximum length from 40 to 255 characters.
Fixed NullPointerException in the video gallery component on pages accessed without a user context.
Fixed quilt flattener producing duplicate components when class names changed between versions.
Fixed Elasticsearch bookmark race condition during rolling upgrades that triggered unnecessary full index backfills.
Fixed Idea Exchange search defaulting to the parent category scope instead of the current board.
Fixed Redis connection pool not rebuilding automatically after connection failures.
Fixed inbox infinite scroll stalling after 30 conversations.
Fixed REST API ban operation failing for admin users who had never logged in through the UI.
Fixed attachment Show More button not functioning in draft preview mode.
Fixed Elasticsearch full refill operations exiting prematurely after the first chunk.
Fixed NullPointerException when viewing abuse reports for deleted private messages.
Fixed clipboard image paste creating a placeholder but never uploading the image in the V2 editor.
Fixed file descriptor leak when journal entry write operations failed.
Fixed list-style-type formatting being stripped from nested lists during content sanitization, which caused extra list items to appear after saving posts with multi-level indentation.
Fixed emoji picker panel closing immediately when opened on mobile devices.
Fixed Grammarly extension blocking the TinyMCE editor resize controls.
Fixed hard-coded English labels in the Private Notes threaded view options menu.
Added figure and figcaption elements to the server-side HTML whitelist so image captions are preserved after saving.
Fixed GNU tar attachments being silently dropped due to MIME type mismatch.
Fixed multiple rapid attachment uploads silently dropping files; pending uploads are now queued and processed sequentially.
Added lowercase route alias for the Critical CSS callback endpoint to handle CDN providers that send lowercased URLs.
Fixed tags disappearing when editing custom fields on TKB draft articles.
Added a maximum retry limit for Akismet spam processing failures to prevent unbounded queue growth during service disruptions.
Fixed object tag previews not rendering in the TinyMCE rich text editor.
Fixed Members Online count fluctuating erratically across page loads.
Fixed PageOutOfRangeException when navigating to certain blog comment permalinks.
Fixed scheduled member reports missing columns when exports exceeded 2,000 lines.
Fixed Traditional Chinese (zh-TW) and Simplified Chinese (zh-CN) translation files being swapped, causing the wrong script variant to display.
Fixed expensive MySQL COUNT query causing CPU spikes on the message view threads table.
Fixed orphaned cover images remaining after moving a blog post to a non-blog board.
Fixed registration form being misidentified as a login form by password managers, causing autofill of existing credentials instead of new credential generation.
Fixed case-sensitive query parameter lookup causing guide URLs to redirect to the wrong KB article.
Fixed approved posts reappearing in the moderation queue after being processed.
Fixed anonymous user access check blocking authenticated users from looking up their own profile data through the API.
Fixed application failures during startup caused by Flow app initialization errors.
Fixed persistent stored cross-site scripting (XSS) vulnerability via HTML sanitizer bypass.
Fixed server-side request forgery (SSRF) vulnerability in the Classic REST image upload endpoint via the upload_url parameter.
Enforced REST v2 Users API access controls so personally identifiable fields are no longer exposed to unauthorized callers.
Added per-field access control to prevent anonymous PII exposure in user profile API responses.
Fixed personal information exports leaking settings-scoped custom content values that should not have been part of user data.

Pre-Prod Rollout: May 12-13. Testing window open from May 14 through May 25.
Production Rollout: May 27-28

The rollout will follow the standard maintenance windows.

Help identifying XML fields for message attributes in Khoros data export

adtucs — Fri, 24 Apr 2026 11:03:42 GMT

I'm working on a project where I need to parse and process a Khoros XML data export of my community, and I'm trying to map out the right entities and fields for several message-level attributes.

Specifically, I'm trying to figure out which XML files, entities, and fields correspond to the following:

Visibility scope of a message i.e how can I tell a message is private, draft or archived
Whether the message is a solution and solution is marked by which user / user_id and when (time)
Whether the message is read only or has comments blocked
Moderation status - whether the message was rejected, approved etc
Kudos - How can I find the kudos count and individual kudo for a message e.g user, time and weight info
similarly, where is the MeToo data stored for a message?

Any help with field names, entity references, look in would be a huge help.

Help identifying XML fields for message attributes in Khoros data export

adtucs — Thu, 23 Apr 2026 12:41:03 GMT

I'm working on a project where I need to parse and process a Khoros XML data export of my community, and I'm trying to map out the right entities and fields for several message-level attributes.

Specifically, I'm trying to figure out which XML files, entities, and fields correspond to the following:

Visibility scope of a message i.e how can I tell a message is private, draft or archived (API Reference)
Whether the message is a solution and solution is marked by which user / user_id and when (time) (API Reference)
Whether the message is read only or has comments blocked (API Reference)
Moderation status - whether the message was rejected, approved etc (API Reference)
Kudos - How can I find the kudos count and individual kudo for a message e.g user, time and weight info (API Reference)
similarly, where is the MeToo data stored for a message? (API Reference)

Any help with field names, entity references, look in would be a huge help.

Which entity to refer for knowing user to badge mapping in XML data dump

adtucs — Tue, 14 Apr 2026 07:50:37 GMT

I'm working with XML data dump of my community and I'm able to access users and badge data individually. However, I'm unable to parse user to badge mapping i.e what all badges a specific user has been assigned

Which entity or relation I should look for in the XML data dump to get that mapping or help me with any XML data dump related documentation if any

How to parse custom li tags into raw html

adtucs — Mon, 13 Apr 2026 14:45:51 GMT

I was playing around with XML data dump of messages, and found custom HTML tags (<li-{type}> in the message content.

From Khoros API (LiQL), I'm getting transformed HTML content, without any custom lithium HTML tags

Tags example - li-answer, li-code, li-emoji, li-code, li-video, li-image etc

How to parse such tags, and get content HTML like it is provided in the API using LiQL ?

Khoros Communities 26.2 Release Notes [Updated]

MiladC — Wed, 01 Apr 2026 15:06:05 GMT

The 26.2 release introduces Aurora AI capabilities for content moderation, automated responses, and workflow orchestration. It also addresses critical security vulnerabilities, delivers search and rich text editor improvements, and resolves stability issues across analytics and content archival.

New Features (Aurora — Early Access)

Availability: All three features below are in early access behind feature flags — nothing activates automatically. Fully configurable from the admin panel. Contact your Customer Success Manager to enable. Classic customers should reach out to their CSM to discuss migration.

AI Moderation + Appeals

Automates content moderation decisions based on your community guidelines, configured in plain language.

Auto-approve and auto-block: Clear-cut content is handled instantly, reducing manual review volume.
Gray-area escalation: Ambiguous content is held for human review rather than auto-actioned.
Member appeals: Members can submit structured appeals against moderation decisions, preserving trust without adding moderator workload.

Community Language Model (CLM) / Answer Assist

Provides AI-generated responses to unanswered community posts after a configurable time threshold has been reached.

Community-first response window: You define how long to wait before Answer Assist activates, giving members the first opportunity to respond.
Source attribution: Every AI-generated answer cites the specific authors and posts it drew from, keeping community experts visible.

Community Orchestrator

A rules-based automation engine that triggers actions on community events such as new registrations, first posts, and milestone achievements.

Automated workflows: Configure welcome sequences, expert notifications, milestone recognition, and onboarding prompts.
Event-driven execution: Actions fire automatically when defined conditions are met — set up once, runs continuously.

Bugs & Security Fixes

Classic

Fixed search autocomplete not returning results when queries contain special characters like trademark symbols or apostrophes.
Fixed cursor jumping to the top of the article when applying formatting in Firefox.
Fixed message position count displaying incorrectly after submitting inline replies.
Fixed missing publish events in bulk data exports for republished content.
Fixed Members Online count showing inflated numbers by excluding partially registered users.
Fixed search results not sorting correctly by view count.
Fixed video sitemap XML validation errors affecting video SEO indexing.
Fixed usernames with certain Unicode characters causing registration failures and blank display names.
Fixed attachments remaining visible in the editor after sending private message replies.
Fixed "Show older messages" causing page reload when clicked after switching threads.
Fixed rank-up notifications not being delivered via email or private message.
Fixed abuse reports failing when member email addresses could not be resolved.
Fixed Admin Metrics date filter returning results outside the selected range.
Fixed content archival jobs getting permanently blocked when a single job encounters an error.
Fixed private messages with certain HTML content showing a misleading "character limit reached" error.
Fixed document viewer description to accurately reflect supported preview formats.
Fixed search box losing focus while typing, particularly with mobile keyboards or Chinese IME input.
Fixed external videos (Brightcove) failing with misleading "private video" error when the video provider returned an empty title.
Fixed content archival API returning success but silently failing to archive.
Fixed search bar defaulting to user search instead of content search on Hermes-themed communities.
Fixed product search API returning duplicate or missing results with cursor pagination.
Fixed @mention text inside code samples being dropped when entering edit mode.
Fixed notification feed showing empty state during backend timeouts instead of a descriptive error.
Fixed images pasted into the editor not uploading.
Fixed "PM the Author" button opening an empty window in moderation tools.
Fixed Top Solutions Authors leaderboard showing no users for time-range tabs.
Fixed Promoted Search results not appearing in autocomplete dropdown after 26.1 upgrade.
Fixed session token identifiers being exposed in HTML page source and error pages.
Fixed stored cross-site scripting (XSS) vulnerability in user profile social link fields.
Fixed unauthenticated access permissions to the individual user API endpoint.

Aurora

Fixed search autocomplete not returning results for queries containing special characters.
Fixed @mention autocomplete not triggering when typing @ on Android mobile devices.
Fixed pagination links from Linear display mode failing when viewed in Threaded display mode.
Fixed auto-hyperlink conversion inconsistently applied when pasting URLs and pressing Enter quickly.
Fixed auto-title feature incorrectly formatting hyperlinks when URL was followed by punctuation.
Fixed attachment validation errors not being properly surfaced when the virus scanner rejected files.
Fixed Group Hub members with the correct role being denied access to the Manage Members page.
Fixed "Newest" sort on search and tag results using edit date instead of original post date.
Fixed TKB article publishing history not recording state changes after loading autosaved drafts.
Fixed Community Experience Survey CSV exports producing malformed files when responses contain special characters.
Fixed JavaScript error when clicking "Add a tag" on boards where a previously muted node was deleted.
Fixed Add Co-Author overlay not reopening after being dismissed in Blog boards.
Fixed Analytics reports stalling or failing for multi-day date ranges.
Fixed custom fields for categories and forums not appearing in the Admin UI settings panel.
Fixed deletion of Idea status failing when reply messages had associated status entries.
Fixed TAR file attachments being silently removed after publishing.
Fixed application crashes caused by certain HTTP header configurations.
Fixed internal server requests being incorrectly counted in API billing metrics.
Fixed category permissions page failing to load in Admin UI.
Fixed Blog, TKB, and Ideas article body expanding to full page width instead of the intended column width.
Fixed the Ideas board becoming unresponsive when the Featured Statuses widget was present.
Fixed tag search filter returning no results after 26.1 upgrade.
Fixed bulk archive search failing to create jobs.

Pre-Prod Rollout: March 17-18. Testing window open from March 18 through March 31.
Production Rollout: ~~April 1-2~~ >> April 8-9 [**Updated Release Dates]

The rollout will follow the standard maintenance windows

Khoros Community Classic/Aurora Certificates

LucyL — Wed, 25 Feb 2026 06:24:09 GMT

Overview

Khoros manages SSL/TLS certificates for all hosted community sites. We have recently moved to a fully automated renewal process. This document explains how it works.

Automated Renewals

Khoros automatically renews SSL certificates before they expire. No action is required from your team for routine renewals, and you will not be contacted as part of the standard process.

Certificate management in Khoros Communities was previously a manual process, carrying an inherent risk of delays and late renewals. As part of our ongoing commitment to improving the reliability and quality of the service, we have rebuilt this process from the ground up using modern, automated approaches. Certificates are now renewed consistently and on schedule, eliminating the operational risk that came with manual handling.

This also positions us well for the future. The industry is moving to significantly shorter certificate validity periods — the CA/Browser Forum has a published schedule reducing certificate validity from 13 months today down to 47 days by 2029. Automation is the only viable way to manage certificates at that cadence, and we are already there.

For more background on why the industry is moving this direction, see: Automated Certificate Management Is No Longer a Nice-to-Have — It's Essential

How We Validate Your Domain

Khoros issues certificates using HTTP domain validation. To prove we legitimately manage the subdomain hosting your community (e.g. community.example.com), we serve specific content from a URL on your community site. This is verified by the Certificate Authority, and the certificate is issued.

This means:

No DNS changes are required from your team
No CSR handover or manual certificate issuance is needed
Validation is scoped to the specific subdomain we host — we cannot access to your root domain

Certificate Authority

We currently support a range of ACME-compatible Certificate Authorities, including:

Amazon Trust Services
DigiCert
Google Trust Services
Let's Encrypt

With Amazon Trust Services being used by default.

If your domain has CAA records restricting which Certificate Authorities may issue certificates, Khoros respects these and will issue via a permitted CA.

If your security policy requires a specific Certificate Authority, please contact your account manager. We can support any Certificate Authority that implements ACME (Automatic Certificate Management Environment) — the industry-standard protocol for automated certificate issuance.

Extended Validation (EV) Certificates

If your site uses an EV certificate, this is handled outside our standard process. Please contact our support team if you have an upcoming EV certificate renewal.

SAML Certificates

SAML certificates are used to secure Single Sign-On (SSO) authentication between your identity provider and your Khoros community. These are separate from the SSL/TLS certificates described above and are not yet covered by our automated renewal process.

SAML certificate renewals are currently handled manually. We are planning to improve this in the future. If you have a SAML certificate approaching expiry, please contact our support team.

Khoros Communities 26.1 Release Notes [Prod Release Date Updated]

MiladC — Fri, 13 Feb 2026 19:32:32 GMT

The Khoros Communities 26.1 release delivers critical security patches including RCE vulnerability remediation, extensive accessibility improvements for mobile screen readers, and stability fixes across moderation workflows, content management, and API functionality.

Classic

Fixed badges being awarded before posts were approved on pre-moderated boards.
Fixed anchor links within posts failing to scroll to their target sections.
Fixed quoting posts with code samples throwing errors for users with Simple HTML permissions.
Fixed top contributors widget displaying users in incorrect order.
Fixed Table of Contents button not appearing in blog article editor when enabled.
Fixed search autocomplete retaining incorrect selection when cursor moved away quickly.
Fixed Accept Solution option missing from Group posts.
Fixed solutions leaderboard showing fewer users than configured when role filters were applied.
Fixed external video embeds from Brightcove and other providers failing to render.
Fixed Vimeo embeds with longer video IDs disappearing after publishing.
Fixed "Show older messages" in Private Messages causing page refresh on repeated clicks.
Fixed ban edit popup displaying empty for deleted users.
Fixed product and tag autocomplete failing with special characters like "/" and "_".
Fixed GroupHub subscription status displaying incorrectly after page reload.
Fixed admin metrics date range filter returning results outside specified dates.
Fixed orphaned HTML appearing in posts when mentioned users were deleted.
Added support for .f3z file attachments.
Fixed Hi-Labels validation incorrectly triggering when editing attachments or comments.
Fixed role filter in Community Analytics throwing errors.
Fixed TKB and Blog workflow notification emails not being sent when spam filtering was triggered.
Fixed archive search filter counts showing zero despite archived content existing.
Fixed user search filter state lost after browser back navigation.
Fixed Safari on macOS intermittent failures with sort filters and post actions.
Fixed email validation not being enforced during registration, allowing accounts without email addresses.
Fixed notifications not being delivered for posts on pre-moderated forums after approval.
Fixed Private Messages failing to load for users with certain message history patterns.
Changed PDF attachments to use native browser viewer instead of third-party preview.
Implemented clipboard content sanitization in rich text editor to prevent XSS attacks.
Added accessibility improvements including: visible focus indicators on message links; tooltip text visibility at 200% zoom; proper ARIA attributes for image and video upload modals; keyboard controls for Brightcove video timeline; and corrected form field descriptions for screen readers.

Aurora

Fixed required custom fields not displaying in Add User form, preventing member creation.
Fixed group names exceeding 40 characters failing silently instead of showing error messages.
Fixed event calendar invite links navigating to incorrect page format.
Fixed lock icon not displaying on ideas with commenting disabled.
Fixed content formatting errors for users with Simple HTML permissions when applying alignment to lists.
Fixed user timezone reverting to default after SSO login.
Fixed unsupported tag warning not appearing when moving posts with newly added tags.
Fixed moderators not receiving email notifications for content on moderated boards.
Fixed moderator Reject menu immediately closing on Windows with display scaling above 100%.
Fixed custom endpoints returning 404 errors after deployments.
Fixed "Show more" button in Ideas widget failing to load additional results.
Fixed Q&A structured data not rendering for search engine crawlers, affecting SEO.
Fixed anchor links failing to scroll when target section was below the link.
Fixed lock indicator not displaying on threads with zero comments.
Fixed Knowledge Base and Ideas pages not respecting 100% page width setting.
Fixed images uploaded to landing page widgets displaying as broken.
Fixed Private Messages inbox failing to load for certain users.
Fixed SSO logout not ending session at Identity Provider, causing automatic re-login.
Fixed "Show More" button replacing visible replies instead of adding more at certain depth levels.
Fixed all file attachments returning 404 errors in certain timezone configurations.
Fixed user search returning empty results for certain username formats.
Fixed custom pages returning 404 errors after component deployments.
Fixed SDK Preview mode causing infinite page refresh loop.
Fixed GraphQL Admin operations failing in custom endpoints for authenticated users.
Fixed plugin build failures due to ESLint resolver incompatibility.
Updated event calendar invites to use community mailer address instead of organizer email to protect privacy.
Updated Next.js to address critical remote code execution vulnerabilities.
Implemented validation for image URL uploads to prevent server-side request forgery attacks.
Added react-markdown as allowed dependency for custom component development.
Added comprehensive accessibility improvements including: swipe accessibility for tag menus, username filters, and author comboboxes on mobile; proper expanded/collapsed state announcements for all menus and navigation elements; descriptive button labels for message actions, replies, and status controls; proper tab selection announcements; content reflow after device orientation change; and hamburger menu labels reflecting current state.

**UPDATE: We identified an issue affecting search functionality in this release. A fix has been applied to all stage environments. The production upgrade has been moved from February 13 to February 19, 2026 to allow us more time to thoroughly validate the fix and ensure the stability of the search functionality before promoting to production.

Pre-Prod Rollout: January 28-29. Testing window open from Jan 29 through Feb 19.
Production Rollout: ~~February 13-14~~ February 19-20 **UPDATED DATE**
The rollout will follow the standard maintenance windows

Experience Survey GraphQL

allensmith81 — Wed, 21 Jan 2026 03:04:12 GMT

in the graphQL for pulling the experience survey its says the graphQL is:

query MyQuery { valueSurveyResponses { csv } }

this implies this pulls all survey responses ever, I am wondering if there are constraints or pagination because this could very quickly become a massive dayaset.

Khoros K1, Care, Marketing, Flow Release notes - December 15th 2025

PabloF — Thu, 15 Jan 2026 10:50:27 GMT

Here is a list of the released features and bugfixes over the last two weeks:

Marketing (Spredfast)

Enhanced Analytics Data Processing: Fixed critical data processing workflows to ensure analytics reports display accurate metrics and insights without delays
Improved Platform Reliability: Addressed stability issues that affected content publishing and analytics workflows during peak usage periods

Flow

Configurable Search Precision: You can now customize how many documents are analyzed when using AI search reranking, allowing you to balance between search speed and result accuracy based on your needs
Faster AI Training Completion: Training jobs now complete significantly faster by running at higher priority, reducing wait times when setting up new AI capabilities
Multi-Language Agent Handover: Fixed chatbot prompts that were always in English - the "connect with an agent" suggestion now appears in the same language as the customer's conversation
Improved System Responsiveness: Optimized background processes to reduce latency and improve overall platform performance during high-traffic periods

Care

Instagram: Accurate Ad Content Attribution: Fixed an issue where Instagram ads from other accounts were incorrectly appearing under your brand - ads now correctly filter to show only content owned by your configured Instagram account
Instagram:Better Multi-Brand Response Handling: When managing multiple Instagram brand accounts mentioned in a single conversation, the system now correctly identifies and uses all relevant brand tokens for responses, preventing missed reply opportunities
TikTok: Correct Response Attribution: TikTok replies are now properly labeled as your brand responses instead of being marked as "External Response" - improving conversation tracking and reporting accuracy
LinkedIn: Reliable Comment Deletion: LinkedIn comment deletion now includes verification and automatic retry logic to ensure comments are successfully removed, with clear logging of success or failure status
Facebook Messenger: Clean Secure Chat Invitations: Secure chat invitation links sent via Facebook Messenger now display cleanly without showing raw URLs or incorrect "Post edited" labels in the agent timeline
Fixed Moderation Column Updates: Posts now automatically disappear from Community Moderation columns after being moderated, instead of remaining visible with a spinning indicator indefinitely
Support for Authors Without Profile Pictures: Fixed a critical issue preventing Community posts from authors without profile pictures from appearing in Care - these posts now process correctly and reach your agents
Prevent Duplicate Cases: Eliminated race condition that created multiple cases when customers sent rapid messages - now ensures only one case is created per customer conversation, even during high-traffic periods
Clearer Integration Connection Errors: Integration connection failures now display helpful error messages explaining what went wrong, instead of generic errors
Validation for Account Switching: Prevents accidental integration misconfiguration by blocking attempts to reconnect an integration with a different account than originally configured, with clear error messaging
Dark Mode Toggle Visibility: Dark mode toggle now only appears in applications that support it, removing confusion in apps like Khoros One where it wasn't functional
Automatic Tag Accuracy: Fixed incorrect "Emojis Only" tagging being applied to conversations containing only @mentions - tags now accurately reflect actual emoji presence
Enhanced Chat Widget Stability: Improved chat widget reliability and performance for end-user interactions

Platform-Wide Security

Critical Security Patches

Addressed Remote Code Execution Vulnerabilities: Patched multiple critical CVEs (CVE-2019-14540, CVE-2019-14379, CVE-2019-16335, CVE-2019-16942, CVE-2017-7657, CVE-2020-9546, CVE-2020-9547, CVE-2020-9548) with CVSS scores of 9.8 related to deserialization exploits and HTTP smuggling attacks
Updated Security Libraries: Upgraded jackson-databind, Jetty WebSocket, Netty codec-http, and commons-collections to latest secure versions across multiple platform components
Enhanced Application Security: Applied comprehensive security patches across Care, Marketing, and Analytics components to protect against known vulnerabilities

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Khoros Communities 26.5 Release Notes

New Features (Aurora Early Access)

Federated Search

Carousels: Featured Content Banners

Aurora

EnhancementsOrchestrator: Scheduled Rules

Orchestrator: Run Logs

Orchestrator: Other Enhancements

Accessibility (WCAG 2.2 AA)

Answer Assist & CLM

Email Templates

Notifications & Email Preferences

Bug FixesSocial Feed & Reactions

Moderation

Cross-Board Posting

Salesforce Connector

Classic

Moderation & Spam

Notifications & Email

Content & Profiles

Search & API

Analytics & Reporting

Performance & Stability

Security

Rollout Schedule

Classic: How to delete a board under grouphub using board delete v2 API

Khoros Communities 26.4 Release Notes

New Features

Aurora - Early Access Features

Classic

Classic and Aurora

Classic

Security

Accessibility

Search

Analytics

Editor & Content

Notifications & Email

Moderation

API

Core Fixes

Performance & Stability

Aurora

Enhancements

AI Answer Assist

Email Templates

AI Moderation

Clarification Questions

Others

Bug Fixes

Answer Assist

Clarification Questions

AI Moderation

Events

Email Templates

Orchestrator

Polls

Designer

SSO & Registration

Search

Platform

Security

Accessibility

Moderation & Appeals

Search

Analytics & Metrics

Editor & Content

Email & Notifications

Registration & SSO

Polls

API

Core Fixes

Using the Khoros Community Support Portal

How do I access the Support portal?

I am unable to verify email or reset my password

How do I create a ticket?

What happens if I have an open ticket?

How do I search for the old ticket?

Enhancements
Orchestrator: Scheduled Rules

Bug Fixes
Social Feed & Reactions