This feature is an advanced option which needs to be activated through an upgrade of your current subscription. You should talk to your Account Executive to understand how long it can take. The activation of this option comes with a 1.5 days advanced gamification workshop to help your define the best gamification strategy for your specific community. ... View more

I really like your point of view. I have learnt from you today. Thank you. ... View more

Xavier,   You are making a very interesting point as you define a third stage of relationship defined by "trust", not "push" (obviously), not even "pull" (any more), but "trust".   I would like to help you define "trust" because it is essential that we understand what is hidden behind. As I exerience it and as my customers tell me about it, there are a "before" and an "after" that help define that moment. A moment where you understand ("you feel in your guts") that something has changed, took more meaning, has created a true relationship. It has someting to do with the experience of the conversation, with the substential amount of information shared, with the varieties of interaction styles which lead to a more substential and meaningful conversation; one that creates "trust".   You really need to see it or to live it to believe it...   Thank you for your great contribution. ... View more

Your second question is really composed of two questions again. Let me answer separately to both.   1) Is lithium able to mesure visitors/returning visitors?   I always try to keep things simple and only do them once. On that principle, I would measure the visitors, visits and returning visitors in your portal's analytics (either Adobe or Google) rather than anywhere else. This will ensure a consistent measurement and will allow you to analyse customer journey across your portal. You want to be able to measure Lithium's effect on conversion rate, increase shopping and increase basket size. You can only do that if you can follow the customer journey across the community and across you whole portal.   2) How many quotes have been given by a single visitor/person?   One way you can look at the "Lithium Community Platform" is as a "conversations repository" in the cloud. We have a set of API for every module or stage of the platform. Every action is attached to a user. So, yes, you can retreive any conversation from any part of the structure of your community related to any specific member of the community. Additionaly, the information of each member's profile can be accessible depending of your configuration settings.   Hope this helps. ... View more

Joe is such wonderful story teller. @JoeC You should also be the Chief Story Officer.  ... View more