Lithium’s Tips for Holiday Cheer Tip 2: Get Crafty!   Whether you’re decking the halls, lighting the menorah, or taking part in whatever other festive holiday traditions you may have, the holidays season is always a busy one. Even though the holidays are technically a time when we’re all supposed to be winding down – wishful thinking, right? – it seems like there’s never a shortage of things to do when those bells start a-jinglin’.     But on the off chance that you find yourself with some unexpected downtime this holiday season, we’ve got a special treat for you! We’ve created a festive, downloadable Family Holiday Activity Kit chock full of great ideas and activities that will help you and your family spread some serious holiday cheer this year! It’s just a little way of saying thank you to all of our amazing customers for being an important part of the Lithium family. We couldn’t be happier to have worked with you throughout the year. Y’all are the best!   Another thing about the holidays is that it always seems to get us into the spirit of giving, which is why we’ve pledged to donate $1 to UNICEF every time the link to our Family Holiday Activity Kit is shared across social media along with the #lithiumholiday2017 hashtag. So, what are you waiting for? Copy, paste, and share the link now or simply click on the Facebook and Twitter icons below (we promise, it only takes a second!): http://pages.lithium.com/holiday-kit.html   Now that we’ve inspired you to get into the giving mood, it’s our turn to give you a little something in return: our second tip for spreading holiday cheer! Go grab some colorful paper and raid your arts and crafts drawer (because we know you have one, even if you don’t want to admit it!). Then download the Family Holiday Activity Kit to see what fun surprise is hidden behind colorful snowball number two. Go check it out now because giving away the surprise here wouldn’t be very much fun, right? (Seriously, we’re not going to “fold”...)   From our family to yours, thanks for helping Lithium spread some holiday cheer this year!   Click to Tweet: #HappyHolidays from @lithiumtech! Check out our amazing Family Holiday Activity Kit today! Spread a little holiday cheer – share the link with the #lithiumholiday2017 hashtag and we’ll donate $1 to @UNICEF for every share: http://lith.tc/holidaykit   Click to Post (FB): Happy Holiday from Lithium! Check out our amazing Family Holiday Activity Kit today! While you’re at it, spread some holiday cheer by sharing it with your friends, family, and colleagues. Every time the link is shared with the #lithiumholiday2017 hashtag, we’ll donate $1 to UNICEF. Get in the spirit of giving and start sharing today: http://lith.tc/holidaykit ... View more

Positive customer experiences are CRITICAL these days – in fact, more and more customers will make note or complain publicly about a bad customer experience, often resulting in that customer leaving the brand, for good..    Lithium Technologies’ VP of Product Marketing, Leslie Jordan ( @LeslieJ), and StubHub’s Customer Service and Social Media leader, Mary Hill( @maryhill), will discuss how to overcome the hurdles of maintaining loyalty from our hyper-connected customers. During this webinar, Mary will be sharing her extensive industry knowledge and discuss how she has overcome many challenges on her path to customer care and customer engagement success.   She will share her tips on how to: ・Deliver great customer service even during a crisis ・Exceed customer expectations by encouraging agents to go above and beyond ・Grow a loyal community of fans by enabling them engage in peer-to-peer conversations  ・Ensure your customers are getting a consistent experience across channels... In our digital-first world, what can your brand do to stand out?   Join this free webinar to find out – Register here today! This webinar will only have 100 live seats, so secure your spot now!  ... View more