The latest challenge has been to determine how many "Solution Authored" should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge. We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target.  Anyone has implemented a waiting period or worked out these targets? Thoughts? ... View more

Hello,  I've come to a reporting gap which leaves our organization without the data needed. As far as I've gathered so far, there is no way to have a report that lists ALL of the following: 1. New topics for the month (available when using Filter: New Topics = True) 2. Number of Solutions for that topic (available) 3. Author and/or Rank of the author of the solution(s) marked within that topic. (not available) The report found under Community Analytics will allow for including the author of the original Topic, only. Is there any other way to obtain this data? I am willing to use the old Community Metrics > User reports if this data can be exported somehow.  The same problem happens when running reports based on Members (Community users), there's not Topic provided as they are not being associated with the Solutions. If you pick "Filter: New Topics = True", then you do get the Accepted Solutions for the new topics within that month, ok. But you still don't know in what topic or forum the solutions reside. So we are missing Solution-Author-Topic association in the reports. ... View more