Hey guys- Wondering what information is sent from Khoros to SF and vice versa when integrating with Salesforce and advice on if i should do this integration or not.  For a bit of background: we don't manage our cases via SF, but rather Service Now. SF is our record of truth though and roles are pushed from SF to Okta and Okta assigns the roles into Khoros.  I believe this integration carries over profile details, community activity and user metrics. Does it carry over anything else? I watched this training video and it's obviously super old, so wondering if anything has changed?  Does it make sense for us to do this integration? In what ways would it benefit us- especially with our cases being managed in Service Now?   Thanks for the help! ... View more

Hey guys- Right now our community site is organized by component. Knowledge Base, Forum, Ideas, Groups Hubs. I'm curious to know how you determined how to organize your communities?  We are a B2B software community and mainly serve customers and partners- not necessarily with "Support" goals, but more so with self- help and content discovery.  I say this because we don't sit in Support so we try to avoid that word!  Our Forums and Ideas are organized similarly and we could organized our KB area the same way but internally people like having areas for "accepted code samples" or "office hours". That's not super scalable though as no one knows where to put other forms of technical content.    looking forward to your input! ... View more