Hey @Liam are you referring to getting notifications about Kudos? We recently released this on Lithophere, which you can enable under Settings > Subscriptions & Notifications > Notification Settings with the frequency that you want to receive them.
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There are a lot of moving parts that go into a successful support community. In our 2013 Winter Release we wanted to make the process of using and organizing a support community more flexible and efficient for you and for all of the different users who visit it: your customers with questions, the experts with answers, and the curators who capture the best of community knowledge.
Our latest enhanced feature, “Me Too “, lets you harness the power of the community by allowing your customers to vote on the questions that they want to get answered the most. You can think of Me Too as the Kudos of Lithium Q&A, but without the ambiguity of giving a ‘thumbs up’ to a question. We even recommend turning off Kudos in a question and answer context to make this action more clear. When someone clicks Me Too, it is immediately clear they meant that they had the same question and simply want community experts to notice and jump in with an answer.
Me Too may seem familiar, and in fact was released in its initial form the Summer of 2011 when it became our number one idea on the customer idea exchange. (Thanks to Mark, and to all those who supported the idea!)
But you told us you wanted more, and we listened: Now, Me Too prompts users to subscribe to the question they are following, so they can be notified of future answers. Me Too also works with Mobile now, and has better reporting options. You can get an export of all questions in a Q&A and identify the most popular ones by the number of Me Too’s they have.
Labels were another key investment area for our Winter ’13 Release. With labels, you can organize content according to a structure you fully control. We added subscriptions to labels for community experts, support agents and even product managers so they can be notified and help out on the community as soon as a question using a label they care about is posted.
Encouraging authors of discussion topics and questions to use community labels ensures more content is classified and easier to retrieve later, compared to free form tags which are added voluntarily and often require periodic cleanup.
Depending on your needs, you can pre- define all the labels you want the community to use, make labels required on posts, and suggest existing labels to customers as they post to keep this classification system relevant to all.
STANDALONE KNOWLEDGE BASES
As you boost the productivity of your experts, you can also generate more content for your Lithium Tribal Knowledge Base. We noticed that the idea of creating a 1-to-1 knowledge base for every single discussion forum was not really flying. Now that this restriction is lifted, you can let knowledge live where it needs to.
Not every community has the same structure, of course, so we wanted to give you utmost flexibility. Now you can create a single knowledge base for all of your curated content, or create multiple knowledge bases to align with your community structure.
If you have too many knowledge bases due to the previous limitation, now’s the time to get a head start on spring cleaning and consolidate any knowledge bases that were cluttering up the community!
LOOKING FOR MORE INFO?
Be sure to join us for a webinar on Thursday, February 7 th at 9am PST to get your questions answered live. We love to hear your feedback 🙂
Just click here to register.
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