@shawniko The silver status (and other loyalty variants) are referring to custom tags as defined by the brand admin, with possible rules to apply these tags automatically, These tags are not implicitly related to the builtin concept of Priority in the platform, and their "meaning" can be whatever it is that the brand wants to assign.
Of course, the custom tags can be used to automatically assign priority to conversations based on those tags, but that is driven by the definitions for the priority levels within Account Admin.
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