The Community that I used to manage has an integration with Clarabridge to analyze data and sentiment. It was useful for the organization because it was integrated within many aspects of the product, so putting it to use in the Community made sense - we were able to compare Community sentiment and keyword tracking throughout the multiple touch points we had with a customer. The piece of advice I would give is that you are only as good as the data you get - if you are only looking at one touch point (Community) then that is all you are going to be able to analyze. Don't get me wrong, Community is a great place to start, but having a more robust view is a great end goal and could help get more data to analyze different touch points. With more touch points and tracking you can start to find trends and potentially get to a point to be more proactive within your Community to try to deflect/deter some negative sentiment before it ever happens (for example around releases, updates, policy changes, etc.).
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