Hi @bentwookie We do our best to signpost which members are staff and which aren't - from the rank, the rank icon, the colour of their name, and even a page showing off who is who and what they do - and all staff private messages have this link in their signature: http://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk But we have the opposite problem, where from time to time people ask our moderators to confirm that a member of staff is a member of staff! ---- We see those fake tech support numbers from time-time. Best to just ban them when they come up. In the UK the free phone prefix is 0800 - so we see O8OO pop-up a lot. Add to a PM Content Filter and disallow the message from being sent.
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