@calebmt, So I think this is a judgment call. I have run lithium communities that have gone both ways and I think it depends on the focus of your community. Certainly back in the early days of lithium it was considered best practice to give your visitors a place to discuss "off topic" matters as this lifts engagement and gives users a sense of belonging in the community. Brands that try to focus the discussions solely about the brands and services they offer find that customers only come to ask about their products or services and then they go away again. Now if you only have 5 products that's not going to sustain your community. Similarly if your community does thought leadership and encourages users to share with you how your products or services are used to better their lives, the lives of their community or other real world situations then a "off topic" area may not be required. You know your community best and I would encourage you to speak to your Lithium Customer Success Manager to make sure you land any "off topic" area appropriately and that your code of conduct allows for the growth of conversations without encouraging trolls which tends to be a turn of to visitors and members alike. You could also ideate the concept with your community members or super users and ask them what would they use such a space for. The golden rule for community is always be clear what your objective for your new space will be, put procedures, policies and moderation in place to support it and do not ever call it a "General Discussion" area!
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I would like an "unlike" button. This is regrettable as Klout allowed influencers to be socially recognized for the areas they are experts in and provide a gravitas to comments made by experts in their fields.
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