Good day everyone, I have a community member who changed their name so we needed to update their email and username. I have also gone to Mod Tools to update their SSO ID. Each time the member tries to log in, they are asked to create a new username: they are not recognized. I can search for and find the member by their new username and email, but they cannot log in. Here are the resources I have tried: https://community.khoros.com/t5/Single-Sign-On-SSO/Change-an-SSO-user-s-email/ta-p/108911 https://community.khoros.com/t5/Single-Sign-On-SSO/Change-a-user-s-SSO-ID/ta-p/124139 Have you encountered this? How did you overcome it? Thank you for your help and suggestions! Cheers, Toby
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