Good day and good question. It is importent to dig into the person's personality and see if they are potentially combative. 1.  Have you ever worked in the service industry? 2.  Tell me about a difficult customer or confruntation and how you resolved it? 3.  What do you think a moderator does? 4.  Why do you like serving others? 5.  Take a post from your community and ask them how they would handle it.   My Moderator best practices   Read twice, post once. Write in the first person. Stay on point; keep discussions relevant and germane. Some conversations need to be moved outside of Community. Remember that you represent "company name here" as well as yourself when you engage. Allow Community members to answer first, then confirm the solution. Offer value, avoid redundancy, and be sure to read the other comments first. Keep discussions professional; never resort to insults, slurs, or obscene language. Protect your credibility. Correct your mistakes, and don't alter previous posts without indicating that you have done so. Transparency is key, and expected. Best, Toby ... View more