About BrianOblinger

BrianOblinger · ‎07-06-2015

You may want to open a support ticket and request that "Paste From Word" be enabled in the post editor. This function helps strip out some of the funkiness from Word on the original paste. I'm not sure if it will resolve your specific issue, but it can't hurt. Documentation from TinyMCE: http://www.tinymce.com/wiki.php/Configuration:paste_word_valid_elements

BrianOblinger · ‎06-30-2015

Wendy_S wrote: Has anyone been looking at Salesforce Communities lately. The seem to be offering community software these days and we're having a look at it. Just wondering if anyone else did and has something to share. Thanks! Btw, Great Matrix!! @ jasondmcclellan I saw a demo recently. While they have improved significantly in their offering, they look to be ~5 years behind on features and functionionality. This makes sense given the head start that Lithium has (nearly a decade).

BrianOblinger · ‎06-26-2015

Obviously it is important to compare features, functions, and technical capabilities, but don't forget about passion, vision, expertise, and ability to execute. Are the companies you're talking to just selling software or are they truly invested in your success and have the people to get you there? If you view the vision for your community as a checklist that can be pencil-whipped, they're likely to as well.

BrianOblinger · ‎06-04-2015

My pleasure. It was great seeing you again as well! Give me a shout anytime 🙂

BrianOblinger · ‎06-04-2015

Hi there, You'll definitely want to ask a lot of questions about their character, ability to communicate, and experience under fire as a moderator in other communities. I highly recommend running them through scenarios to see how they react to adverse conditions. Give them access to a version of your moderation guidelines, play the role of a problem user, and gauge their ability to manage the situation within the boundaries of the guidelines and your expectations for successful moderation. What is their tone when dealing with the user? Do they communicate in a professional manner? Do they defuse the situation or exacerbate it? Are they quick to steer the user or jump straight to lock/delete/ban? If available, take a look at samples of posts they've made in other communities as well. Hope that helps 🙂

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