Any community manager's first objective should be to create a 12-24 month operational community plan complete with objectives, goals, strategies, tactical execution details, and measurements. Moving forward, you can look to the operational plan for specific goals and objectives to assess performance  during a given timeframe:   Did they do the things they said they were going to do? How well did they do them? What were the results? What can they focus on in the next [timeframe]? ... View more

My criteria for selecting productivity tools:   Best-in-class - Of course, it has to offer superior utility and functionality over other products in the same class Cloud-backed - It is 2015. If your product doesn't include a way for me to sync information between devices and be backed-up to the cloud, you're dead to me Secure - 2-factor authentication, encryption, and additional security features are required Quality Apps - Access to my data via full-featured applications across all of my devices. If I can't get to it and manipulate it with my iPhone, it doesn't exist   A few examples of tools that fit the bill for me are: Skype Evernote 1Password Dropbox ... View more

You might get this from the documentation, but the best way to think of Lithium's TKB is like a cross betwen a knowledge base and a wiki. Workflows and permissions allow you to tailor who can participate and how. Then you reward them via leaderboards, ranks, and badges. ... View more