Hi, We are piloting the use of required pre-defined labels to gather learnings before expanding across our entire community. However, we are seeing some impacts and challenges with moderation activities, specifically when we need to move a topic to the correct board: If a post was incorrectly posted in the pilot board a user was forced to choose one of the pre-defined labels You cannot move a post to the correct board and then edit/remove the label as the new destination board does not have required pre-defined labels You also cannot remove the label before moving to the correct destination board as you would edit the post within the original board to remove the label. However, this board does not allow you to repost without having a label assigned It seems that there has to be a way to move a topic to the correct board and remove the label. Are we missing something here? Thanks!
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I agree with others that there a lot of variations that can define your strategy and structure; e.g. size of company, volume of deliverables, size of content inventory, size of team, etc. As @Wendy_S mentioned, at HP, the Knowledge Management team is separate from the Communities team. I previously worked in the Knowledge Management team before coming over to Communities. For content creation, there are a variety of roles: Quality Lead / portfolio manager -- this person manages the overall content inventory, defines quality improvement projects, defines content plans for new products, etc. Developmental Editor - this is the lead editor that works with all of the technical writers. The editor provides guidance on styles & standards and is the last person to review content in the workflow Technical Writers - creates content These roles are then focused on specific product segments. Do you have specific questions on knowledge base software?
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