I agree with others that there a lot of variations that can define your strategy and structure; e.g. size of company, volume of deliverables, size of content inventory, size of team, etc. As @Wendy_S mentioned, at HP, the Knowledge Management team is separate from the Communities team. I previously worked in the Knowledge Management team before coming over to Communities. For content creation, there are a variety of roles: Quality Lead / portfolio manager -- this person manages the overall content inventory, defines quality improvement projects, defines content plans for new products, etc. Developmental Editor - this is the lead editor that works with all of the technical writers. The editor provides guidance on styles & standards and is the last person to review content in the workflow Technical Writers - creates content These roles are then focused on specific product segments. Do you have specific questions on knowledge base software?
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