We are migrating posts from a forum to a Q&A. We noticed that the moved posts in Q&A have a mixture of answers and comments, but most end up with 0 answers and all the replies from the original forum post get moved as comments. We would prefer that all replies get moved as answers in Q&A, not as comments. Can anyone share some insight into why this happens or if we can control how the replies will appear in the moved post?
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Many of the features discussed here can be accomplished with the existing Khoros API and creating a custom Slack command or slash command. One of the first integrations we built in Slack was the ability to search our community using a slash command. I'm constantly reminding our internal users in Slack that they can search our knowledge base directly from Slack. I've also prototyped a knowledge base creation command. It works in two ways: 1. For any question posted in Slack, I can query our KB for matches. If a match is found, I paste the URL as a response and tell the user how I got the answer. 2. If a matching KB is not found, I use the second integration command to create a draft KB article based on the Slack thread. It copies the entire thread conversation into a draft TKB and posts back the URL. Then I edit it to clean it up and share the newly created KB in the thread. Again, reminding everyone how I did it. Here's how it looks in our Slack: It's an uphill battle getting users to adopt these new features. Everyone is habituated in Slack to just ask/reply, but I'm optimistic that it will catch on the more I demonstrate it.
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