Last month, we released our first Lithium CX Files featuring @Claudius. Today we're excited to take a look at some tips and tricks from another Lithium Star, @Wendy_S! Wendy is a frequent contributor on the community, so we were excited to sit down with her and learn more about her experience managing the HP community.
Lithium CX Files: HP from Lithium on Vimeo.
Wendy manages the French and German communities for HP, and offered some great advice on how to manage multicultural communities. The challenge of managing a multicultural community is that there's no "one size fits all." The trick is to learn how they communicate and relate, but as Wendy says, it's fun to meet people from other cultures. The biggest lesson of all? Deep down, people are driven by the same things--to help other people--and that's what makes community beautiful.
Lithium CX Files: Claudius Henrichs (Skype)
Lithium CX Files: Post Office UK Achieves and Proves Social Marketing ROI with Lithium Reach
Lithium CX Files: Alteryx Scales Social and Content Marketing with Lithium Reach
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August was a busy month--we had our Lithium Go contest, as well as our #OnAirWithLithium Gamification Best Practices Hangout. We want to take a moment to celebrate our top contributors in August!
@JasonHill is a familiar face on community, and this month is no exception. In the words of @Suja, Jason is a LEGEND on the community and was especially helpful in the Support Forum. If you haven't yet, take a look at Jason's community on our blog featuring 8 new communities that launched this year.
@Wendy_S and @lilim were also active in the community last month. Wendy offered some valuable advice in the Stars Lounge, while Lili offered helpful tips and her own experience around starting a superuser program.
The community continues to be a useful resource, and we wanted to highlight this thread on locking threads--we love the discussions happening here!
Kudos to our top contributors. See you next month!
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This week, we’re celebrating our community’s 8 th anniversary. Earlier, we took a look at the Lithium community and celebrated some milestones. In the spirit of community, we’d like to take a look at 8 new communities that joined the Lithium family this year.
GoDaddy, an Internet domain registrar and web hosting company, launched their community to provide quick and immediate answers to customers as well as encourage and enhance their learning of GoDaddy products and services.As part of their community launch, they invited a select group of customers to help create compelling content. They awarded these community members a special “Community Founders” badge, and saw over 2,000 registrations in their first month!
Nextbit Community. Nextbit is a company that has created the only cloud-first smartphone, the Robin. The phone is able to take apps, photos and all forms of media and store them in the cloud automatically, and the community provides peer-to-peer support as well as a place for users to engage. One thing that caught our eye is the #RobinCam board, where users can post pictures they’ve taken with the Robin! Community users have been sharing pictures from around the globe, including Taiwan, Canada, London and even a “What’s my lunch” thread.
PEXA’s e-Conveyancing Community is used for PEXA (Property Exchange Australia) staff to provide scalable support to customers to guide them through the complex process of digital property settlement. Since they just launched, they’re encouraging users to complete training by rewarding them with badges. Another part of their community we love is how they highlight their experts:
Realtor.com Community is a trusted space for home buyers, sellers and real estate investors to connect with each other as well as with real estate agents and industry experts. This community has come up with creative ways to keep users engaged, including their recent Dream Home Tips Sweepstakes that had users hunting for images of the series’ “dream pals”.
Weebly provides a drag-and-drop website builder, with the community focusing on peer-to-peer support and education. What stood out with this community was its “Meet Your Weebly Community” stories that highlight different community members—how they got started, what resources they found useful, and other learnings that have proved inspiring and useful to community members.
Workshop: Many of you know @JasonHill a Lithium Rockstar and an avid contributor on the Lithium community. This year, Jason launched the Workshop community, and we love how he and his team created this community for gardening enthusiasts to foster DIY conversations, ignite imagination and celebrate accomplishments together. We especially love the “Meet the Community” section, highlighting community members and their interests as it pertains to the community.
XL Axis Community, based in Indonesia, is another community that launched recently. This community has already started to see members engaging frequently, and even racing to create great content on the community. Superusers have already started to arise, and the community team is planning to hold their first offline gathering this month!
Zuora, a subscription management platform, launched their community for members to discover solutions, as well as have easy access to knowledge documentation, contribute and vote on product ideas, learn about new product releases and grow in their Zuora expertise. Three months after launching the community, the Zuora team saw a 11% reduction in support tickets—a true win!
Congratulations again to all our new communities, and welcome to the Lithium family!
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The Lithium Community is celebrating our 8 th anniversary this week! It’s hard to believe 8 years have flown by, and we’re taking the time this week to celebrate.
Celebrate with us! Throughout the week, we’ll be looking at 8 Community Lessons from our very own community thought leader @JoeC and we’ll also be recognizing 8 new communities that joined the Lithium family this year. Comment and kudo on any one of these blogs, including this one, and receive a special-edition 8 th anniversary badge!
It’s always meaningful to take a step back and look at the past 12 months. So here are some of our milestones:
9,200+ new members
15 communities or community members featured in our blogs, including @JasonHill, @kkapoor, @sherrie and @ReneAvon
Launched the Job Board
3 #OnAIrWIthLithium Hangouts: Community Resolutions, Inside B2B Communities, and most recently, Gamification Best Practices
Simplifying publishing through Lithium Reach
Added a Language Translator Integration, which allows you to view community content in French, Italian, Spanish and German—right in the community
A record-breaking 104 Lithy submissions, featuring your successes
54 of your ideas delivered, including flexibility around setting the Accepted Solution reminder email and the ability to revoke badges.
What would be a community without its community members? The following members have been with us for 8 years, and we salute you:
8 Community Lessons on Our 8th Anniversary
#OnAirWithLithium: Community Resolutions
Celebrating 8 New Lithium Communities on Our 8th Anniversary
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