We have a community where most of the threads are fault reports for different technologies. Due to the amount of threads it takes a few days for the employees to reply. Often they need to ask basic questions the user could have checked beforehand. We need an automatic response that forwards the user to the service bot that already exists on our company website.   I found this older thread: https://community.khoros.com/t5/Khoros-Community-Product/Auto-Response-for-Unanswered-Posts/td-p/512098/page/2 It sounds like the wanted feature doesn't exist, did something change in the meantime? We already have an automatic e-mail that is sent to our employees if the thread doesn't  get a reply within a cetain amount of time. But what we need is an instant reply in the thread so the user uses the bot first. Preferably we can select the boards where the auto response should be sent. Hoping for a positive reply 🙂 Kind regards Claudia ... View more