This would be an intersting feature and everyone would love it.  @caroleighdeneen If this is urgent for you, you can achieve this using Khoros standard API. Using API, you can post a message on behalf of someone else.  <#assign subject = "Test Article" /> <#assign body = "Here is test article" /> <#assign post_time = "Feb 06, 2017 06:30:40 PM" /> <#assign post_time = post_time?datetime /> <#-- Add Blog --> <#assign addBlog = restadmin("blogs/id/reads_and_resources/messages/post?message.body=${body?url}&message.subject=${subject?url}&message.author=/users/login/John&message.post_date=${post_time?iso('UTC')}") /> Here is a similar solved discussion https://community.khoros.com/t5/Developer-Discussion/Can-I-post-a-new-message-with-a-V1-API-with-a-past-message-post/m-p/431228#M13470 ... View more

@beacampos  Here we are with the solution what you are looking for. I think in your current implementation, you have Rich Text editor only on case create form but not on comment section at both end(Khoros and Salesforce). And as you mentioned that support reps are not able to add the formatted text and inline images. But we have a solution for this. There is one more limitation at Salesforce side that customer can not add the files > 25mb of size in the case object. But we have a solution for this limitation also. I have sent you a PM.  Here are some additional integrations we have:  Khoros-JIRA Khoros-Slack  Khoros-MS Teams  Khoros-Zendesk  Khoros-MS Dynamics       ... View more

@akloepfer  Yes, I have integrated Khoros with multiple platform like Salesforce, JIRA, Slack, Miscrosoft Teams, Zendesk, Netsuite.  I am sure, Workato does not have this capability as of now. But they are in touch with Khoros for future plans.  I have sent you a PM.  ... View more

@ricardo_cardoso  Here you go  https://community.khoros.com/t5/Private-Messenger/Send-bulk-private-messages-to-all-members-with-a-specific-role/ta-p/65684 https://community.khoros.com/t5/Groups/Send-a-private-message-to-a-group-of-community-members/ta-p/124707 ... View more

Thanks for the recognition and congrats all!  ... View more