Hi, I run a community and we use Response to send posts. A common problem we're seeing is when agents type out their responses outside of the console (Word etc) and then paste into Response. A straight C+P usually throws up a formatting error. Sometimes we'll cut & paste back as plain text and it'll still throw the error - it's almost like some HTML tags are being left behind. We do advise to right-click and use 'Paste as plain text', or maybe C+P to Notepad first and then out again to the console to strip formatting. It doesn't happen with Twitter or Facebook, as these strip out the formatting, just curious as to why Community doesn't. So, just wondering if: This is a common problem (if not then we'll have to get it looked into) There are any more effective workarounds? Thanks 🙂 ... View more

Hi, Really keen on promoted search so I've been playing with search 3.2 on our stage instance. Just a couple of points: Is it possible to disable 'Places' - we've got some boards we're hiding from lists and menus, but they pop up loud and proud in search suggestions. Edit: Have now figured out this point 🙂 I s there a way to display more suggestions? There were 10 in 3.0, but only 2 below 'Places' in the new version.   Apologies if these are obvious questions, I'm pretty green with Admin having spent most of my time in Studio up until now. Kev ... View more

Hi, We previously hosted some video content in a forum-based section. Due to a business case we created a new section for similar content based around blogs. The majority of our search engine traffic is going to the older posts, which we'd like to remove in favour of the new section. I'm wondering if anybody has experience of similar, I have 2 questions related to this:   If you've ever removed content that appears first on a Google search, does the 2nd content listed then move to the top? Is there a way (without initialization scrips) to redirect from each of these posts to the newer/different versions? Thanks in advance 🙂 ... View more