Nope you're not alone. It's really annoying, and you'd think it'd be built in that users could reply by email... but, alas. Not a function. Wish it were. Did you check or put it in the IDEAS queue for voting? Lithium sometimes pays attention to it if it has enough upvotes in a few months, but often not. Good luck. We modified our email template to account for this as best we could but still get replies. However, this did reduce them significantly:
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