To leave an audit trail I recommend to add something like the following to the moderated message's body: [Title edited by moderator to better reflect content. Original title "Hi there"] Make sure to also set it apart via formatting from the original content, this can be done either via italic font style, color, font size or all of them. To speed up the moderation I suggest your moderators add this line with an empty original title space as a macro. This way when editing a title moderators just pick this macro and enter the original title. Keep in mind that you can use HTML in macros, so you can add a macro like: <font color="#808080" size="2"><em>[Title edited by moderator to better reflect content. Original title ""]</em></font>   ... View more

Hi Ana, From what you describe it sounds like you are actually referring to functionality Khoros Care / Response. In this case your idea submission should go here: https://community.khoros.com/t5/Khoros-Care-Ideas/idb-p/smm-ideas This sounds like a great usability improvement to ensure agents don't mix up conversations and customers. ... View more

As an additional layer of security you would want to assign the role only, if the corporate email in the community profile has also been verified. So only if the following value is true: <#assign email_verification = rest("/users/self/settings/name/user.email_verified").value /> Otherwise an unverified bogus email ending with the corporate domain could grant malintended visitors access to the staff role. ... View more

Thanks for providing this context. Makes more sense now. Using my Internet Explorer 11 on Windows 10 I visited the Visma community and clicked through a few pages but didn't get this browser alert. Do you get this warning on IE 11? I wonder what's different in your test that you see it, because - as you can see from our support matrix - IE 11 is currently supported. For this message to disappear automatically you would need to create a customization which either replaces the built in alert with a custom one or hides the built in one via JavaScript based on whether a 2 minute timeout cookie is set or not. Before going that route which involves some development cost I would urge you to first make sure the alert is shown with valid browser combinations only. Then check your web analytics data to ensure it's worth the effort. Maybe you can identify a certain user base - mayb just visitors from certain companies - that still use the outdated browser. It might be worth reaching out to them to understand if a) updating or changing their browser for community is an option b) if they are actually bothered by that community alert ... View more