Hello Toby, Thanks for the suggestions and the ideas. We don't push too many formal feedback programs to our community. Lots of ad hoc ones though, threads, blog comments, etc. I know we'll get enthusiastic and detailed feedback form our top community users, but I don't know if they are representative of our top clients. As for the email response rate, for emailed NPS, it's pretty good, but that's because the account owners are pushing them to the survey as a part of their engagement with our customer success team. We have a 57% response rate with a highly curated list of top contacts. But, that's not very frequent, and I know we can build on it. Value analytics is interesting prospect. I'm always concerned about survey fatigue and I'm always wanting to make it easy and useful for them. The way uber does it at the end of a ride, before you can book another, is a great model. Interested how people get feedback without annoying their customers, any creative ideas. Thanks for the community idea, maybe we can do more to leverage those users.
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