Sorry I don't we weren't given that information. If you do get it from support and can share that would be interesting for us too. Good luck.  ... View more

Seconding what @JasonHill and @Drew_C on how this works. We often switch out SSOIDs from a new member account to an older account they wish to access using the method outlined. This ensures the member has access to edit previously authored content and preserves theirs ranks/roles/user statistics from the old account.  Remember before you take an SSOID and associate it with another account you have to modify the SSOID on the account you're taking the SSOID from by appending _dupe to it. This then allows you to free that SSOID to apply to the old account. This assumes you're using SSOID as your unique identifier. The Edit Users tab details this workflow out for you too to help you make the switch.  Ideally when you switch an SSOID using this method you want the newer account to have no posts associated with it. If we ever have this scenario we suggest that the user recreate the post when they get connected to their old account and then we close the new account and delete the now duplicated content from that account prior to closing.  ... View more

When you say you've checked the user settings do you mean the permission for default users is set to grant for this? Do you also have this one set to grant for roles you want to have this permission for? ... View more