About elbranscomb

elbranscomb · ‎10-12-2021

I am seeing an unusual behavior in Notification Feeds after a post has been moved from one board to another. Here is my example. A Community member [blanked out for privacy] posted a new question in the wrong board. Here is how that appeared in my notification feed: I then used the move post feature and moved the post to the right board. Here is how the notification feed was updated: This seems like an illogical message as I didn't post a new topic, I moved a topic from the original board to a new board. Should this message read "....moved a topic to [X location]...." How is this message controlled or is this a bug? Are others seeing similar issues? Thanks

elbranscomb · ‎09-27-2021

The only way we've found to get a report of all posts is to do this from the search results page where you can search for all posts and then add your desired label to filter to the results. Once you've got the search results then you can export to a csv manually. Unfortunately because label reporting is not available in Community Analytics in they way you are describing as far as my investigations can see then I don't think there is a way to schedule a daily csv like you can do in the Community Analytics view. If there is then I'd love to hear of it too. I see there was an Idea submitted a long time ago and was marked as declined for this very feature: https://community.khoros.com/t5/Khoros-Communities-Ideas/Include-Label-Use-in-Reporting/idi-p/172469

elbranscomb · ‎09-23-2021

Hi Jamie we used WalkMe for our pop-ups. This basically requires a contract with WalkMe and then you can add the functionality in both stage and production so you can test it before implementing. The good thing about the functionality is you can customize it to specific pages/ page types in the community and have specific walkthroughs for various pages. We added it to our Home page, Profile page, Category pages and some content creation forms. It also provides back end metrics on member usage in the admin reporting which is useful. You can see more on how we implemented it at https://community.esri.com/ and click on the blue info icon next to Community tips at the top of the right hand column.

elbranscomb · ‎08-23-2021

I just came across this article from July - don't know if you saw this but some interesting trends in here too. https://www.feverbee.com/brand-communities-data/

elbranscomb · ‎08-19-2021

Sorry I don't have any other suggestions. Maybe someone else has seen this issue and knows how to resolve or it requires a support case.

Items in Notification Feeds - after post is moved

Re: How do you identify/export all posts associated with a particular label?

Re: Adding Walkthrough Pop-Ups

Re: Community Visitor Counts

Re: unable to find Signature section

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