Discover the key components that make up a successful customer retention plan in your online brand community. Know the metrics to monitor and measure to make your customers your community superusers. This is for anyone who wants to create customers for life by turning website visitors into brand advocates. We can’t wait to show you how a community can drastically change your customer experience.   Live Q+A: Wednesday, October 14, 2020 at 2:00 PM - 2:30 PM CT   Moderator: Kelly Stocker, Khoros, Community Strategist  Speakers: Scott Dennis, Instructure, Senior Director, Community Engagement  Jennifer Finefrock, Ring, Community Manager  Mary Taylor, Intel Corporation, Support Community Manager   Replay it on demand here ... View more

Do more than “just support” and turn your community into an innovation and connection  engine. With guidance from a Maturity Model roadmap, turn your community into a powerful network that drives engagement and growth across your entire brand; from R&D and Product to Sales and Marketing. Come to this session to learn how to take your community to the next level.   Live Q+A: Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM   Moderator: Jon Wishart, Khoros, Business Value Director  Speakers: Jeff Medford, Microsoft, Director, Product Marketing   Jamie Johnston, Spotify, Community Program Manager   Replay it on demand here ... View more

Don’t let your carefully crafted brand be damaged by one rogue post. Social media governance may sound like something only for your InfoSec team, but it also has one major benefit for social marketers: brand quality control. In this session, learn how brands are keeping pace at the speed of social — safely.   Live Q+A: Wednesday, October 14, 2020 at 2:00 PM - 2:30 PM CT  Moderator: Paige Raiczyk, Khoros, Strategist, Strategic Services  Speakers: Jacqueline Simard Ireton, Eli Lilly and Company, Digital Intelligence Operations Lead, U.S. Consumer Experience   Replay it on demand here ... View more

Crises will happen and there’s a chance your crisis management plan may not address the situation at hand. To build a flexible and agile plan, we’ll discuss the key roles and responsibilities critical to scale important communications as well as how to identify and take action on emerging crises, serve customers when volumes spike, and how to bring customers together with the right information.   Live Q+A:  Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT Moderator: Aurora Lujan, Khoros, Strategist  Speakers: Joël Viotti, Swisscom, Social Media Manager   Giovanna Dimperio, H-E-B, Director of Digital Marketing   Replay it on demand here ... View more

This session is no longer available on-demand. Check out our 2021 Product Sessions.  Live Q+A: Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM and 2:00 PM - 2:45 PM CT  Speakers: Justin Cook, General Manager of Khoros Marketing  Christy Kirby, Product Marketing Manager ... View more