Hello all! In our community when someone asks their question and it gets a response, an auto-generated email is sent off with a CTA of accepting the solution or replying to the thread to keep the conversation going. This is sent out 48 hours after their post gets a reply. Using Care, after a post gets a reply, I snooze it for 2 days to track to see if the user came back to take any action. If the user doesn't take any of those two actions, I send them a PM with a slightly different copy but with the same core message of Accept the Solution or jump back into the conversation to keep it going. Then I snooze the post for another 2 days.   So now after 4 business days, if the OP does not take any action, I close it out in Care with a resolution of "user did not respond" I'm looking to improve the accepted solution metric by encouraging members to followup with their questions and close the loop.    Are any of you tracking this metric in a similar way (auto-generated email vs PM or this metric at all?) If so, how are you doing it? Any thoughts/techniques to improve the closure outcome?   I can share the copy we use in both the auto-generated email and PM if that helps.  Best, Ryan ... View more

Hello ya'll  I'm curious to how you are or have been tracking accepted solutions emails.  We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interesting ways of doing this. link trackers or do you just run a report for x period of time, then change the default day to 3 and check the results again.  Not sure if there is a way to get visibility on if people are even clicking any links or opening those emails.    cheers, ryan ... View more