About i_am_ryan

i_am_ryan · ‎08-20-2019

Has there been any update or progress on triggering a welcome email for communities who use SSO? We are in the process of trying to do this too.

i_am_ryan · ‎08-01-2019

Thanks, I will explore this option. What I've thought about doing so far is I found the error that gets triggered by accessing a denied space and editing that error to a custom message in the text editor. There might be some random cases where a user stumbles across a denied page, but there would not be any info on there that would be too bad. Just have messaging that is geared towards users and internal staff.

i_am_ryan · ‎07-25-2019

We have some archived content on our forums that internal staff tend to want to access (when they most likely dont need to). I'm wondering if I can set a custom message/text to be displayed when someone finds themselves trying to access those archived forums. This will allow me to guide them on how to get access

i_am_ryan · ‎06-24-2019

@lilim, It looks like we have a 'role' created for former employees. Most of this inbox is flooded with one particular user (who is not an employee, but I assume left his job and his work email is no longer in service hence the bounce backs). I checked the permission of the Alumni group we created and all the subscription features are turned off, yet we get some bounce back emails from this email (one came in this morning). Something for me to look into I guess is knowing when someone has left their job and needs to be moved into a use role where permissions are cut back. Perhaps some email that triggers if a member is inactive over a 3 month period or something. edit: For the one employee i saw getting bounce backs, they were still part of the "normal" member role as well as the alumni role. Those two have clashing permissions.

i_am_ryan · ‎06-24-2019

Happy Monday! So, we have an email address for the community, it's not anyones work email. We are getting a handful of emails that bounce back due to what I've figured out is people no longer working at their job (I run a B2B community) where SSO is required and uses a work email. While assuming is not ideal, my hunch is most people who've left their job will have very low interest in coming back to the community - or may not even be able to given we use SSO. Anyway, I was looking for ideas on how to handle those users. Assume their profile and unsubscribe them from the things they are getting emails about Move them to a new group where perhaps notifications are turned off They may return with a new company and could perhaps retain any status they had before they left Delete their account Thanks, Ryan

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Re: Customizing Welcome Email Response for new users that register to our community...

Re: Custom Error message For Denied Forums

Custom Error message For Denied Forums

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Getting email bounce backs for community notifications

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