I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
Below are the new features and changes made to Atlas in January. Comment below if you have any questions or feedback!
Group Hubs category in Configuring Community Features
Created a new category called Group Hubs in the Configuring Community Features .
Khoros Kudos Awards 2020 Area
Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner.
Enabled content archival
We have enabled the new feature content archival on Atlas. Members can see their own archived content by visiting their profile and clicking the dropdown menu “Topics I’ve Participated In” and selecting “My Archived Contributions”.
Upgraded Atlas to 19.12
Upgraded the community to 19.12. For more information check out the Khoros Communities 19.12 Release Notes .
Alert for unverified email address
Created a banner alert to help remind new members that they need to verify their email.
New author tag for the topic starter in a thread
Added a new Author Tag to better highlight the topic starter/author, so respondents can easily tell if they are responding to the author or another discussion member. We’re working on getting the code to share in the dev doc portal.
We’re interested in reading your feedback on whether you think the author tag should also appear on the first topic of the thread?
Fixes & Updates
Fixed issue with blog scheduling components
Fixed the issue where if you saved a blog as a draft and attempted to schedule the blog, the scheduling component at the bottom of the page was squashed and unusable.
Updated follow text keys to say subscribe
Changed the text from Follow to Subscribe for consistency.
Fixed image and text issue in Case Portal
Resolved the issue where images and text spilled outside of the Case Portal description box.
Made solutions icons larger on the homepage
The solutions icons on the homepage were too small so we enlarged them and made them clickable.
Archived the Surveys TKB
We have archived the Survey TKB, which was in the Community Docs area, due to the feature being sunset.
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January got off to a fast start, and that, unfortunately, included an attack on the Khoros Marketing Platform. For those affected, we truly appreciate your patience and feedback as we worked through the week to resolve this. As Khoros CEO Jack Blaha mentioned in a previous communication , we take the trust of our customers very seriously and we put your success first, always. For the latest updates on the Marketing Platform Incident, visit the Marketing Blog .
There were a ton of fantastic conversations going on last month. When it came to best practices there were a few great threads like @Toby’s on Submitting Product Ideas, @NicolaC's User Reporting, and several members shared tips with @i_am_ryan in their topic about when to ban users.
Congrats to @StanGromer on their community relaunch! They shared some insights on what they learned from that experience here. @CarolineS also shared their new VIP “hall of fame” area in their community.
Those were just a few of the engaging discussions last month, what did we miss? Let us know in the comments below!
We celebrated Community Manager Appreciation/Advancement Day last month with a contest, articles, and resources, for a roundup of everything we shared visit CMAD 2020: ICYMI Roundup . We also really enjoyed reading all of the thoughtful advice for Community Managers Atlas members shared in the CMAD 2020 Contest . Does your brand use Khoros technology? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the first annual Khoros Kudos Awards !
This recent blog has tips for those who have communities and want to expand and/or promote their community at in-person events.
Increasing Community engagement is often a common goal no matter your industry, so we’re happy to share these 3 initiatives that could help do just that.
Customers can read about a few changes that we implemented over the past year based on your input in Looking into 2020: You Asked — We Listened.
Top Kudoed Contributors
Shout out to the Top Kudoed Contributors last month: @ayodo, @Wendy_S, @StanGromer, @kgroneman, and @CarolineS!
Thank you, everyone, who visited Atlas and participated in discussions last month, it’s members like you who make our community truly great.
Until next time!
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We hope you have all been having a great Community Management Appreciation/Advancement Week! We shared some great CMAD-related content this week and wanted to make sure you didn’t miss it. So we rounded everything up in this handy ICYMI blog.
How did you celebrate CMAD this week? Tell us how in the comments!
Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]
To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020 . Contestants must reply to the contest blog and answer the question, “What advice would you give to a new Community Manager?” The submission deadline is Friday, January 31, 2020!
Thanking Community Managers Everywhere
To celebrate CMAD, Khoros CEO, Jack Blaha, shares a note thanking Community Managers everywhere.
CMAD: Career Advancement & Education Resources in Atlas
Community management is a fast-paced and ambiguous job. In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite resources and articles in Atlas and the Khoros blog.
Why Social Media Professionals are Community Managers Too
As approaches, technologies, and channels have matured, the definition of the role “Community Manager” has been stretched to encompass many different purposes and functional tasks. The truth is that both community and social media roles serve global communities in different ways through different channels.
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