I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
Happy holiday’s to those who celebrate!
November was full of engaging discussions and helpful solutions like @markebot7's What permissions allow viewing the company key? , @NicolaC's How can I track the number of unanswered posts over time? , and @Enidin's How much members use search .
Also, if you have a TKB you’re proud of, share it with @LynneG in Show me your best knowledge base article (@StanGromer shared a great example)!
With Thanksgiving and turkey on the mind, we published 3 Digital Engagement Insights We’re Grateful For . You can also read our webinar recap on Community Engagement with Cloudera and The Community Roundtable and an Engage 2019 Session recap on Expert Advice on Planning For Future Community Growth . Khoros customers can read about our Khoros Marketing update and the 19.10 release notes .
Thank you to all of our community members for your continued participation, we appreciate the thoughtful discussions and questions you share in Atlas. Special shout out to November’s top 5 kudoed contributors: @JasonHill , @TreyWaddell , @Claudius , @PerBonomi , and @CarolineS !
... View more
Hi @Adrian_Cabello, yes, t his is the default behavior, scoping to the area you are in. You can then opt to search wider. Read more about the default behavior here: https://community.khoros.com/t5/Search-tools/Using-search-on-the-community/ta-p/108621.
Customers can also choose to override this behavior which you can read about here: https://community.khoros.com/t5/Components-endpoints-and-the/Set-search-component-scope/ta-p/121399
Let me know if you have any other questions.
... View more
We’re back with a new Community Highlights for October. Let’s jump right in, shall we?
We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Read @KevinMo's article to learn more about The Forrester Wave TM : and key takeaways from the report.
October was filled with a lot of great discussions like @Kerri's topic about the great badge debate and @lilim's topic about the new way spammers are getting past the automatic spam system . Did you participate in an engaging discussion recently that you want to share? Comment below!
Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow .
Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics .
Thank you to everyone who participated in our community last month. Hats off to the top 5 kudoed contributors: @CarolineS, @Claudius, @JasonHill, @PerBonomi, and @allensmith81!
... View more
The last two months came with big updates for Khoros. In August, Jack Blaha, Khoros’ new CEO introduced himself to the community and shared his plans for Khoros. In September, we celebrated the community’s 11th anniversary and unveiled our new name, Atlas , during Engage. Speaking of Engage , we also shared two recaps that you can read here and here .
Over the last two months, we blogged about the difference between Social Media Monitoring and Listening , Brand Authenticity on Social , and shared a sneak peek at the Customer Engagement Maturity Model that was presented at Engage.
We also launched 3 new Product Coaching areas in Atlas: Community , Care , and Marketing . Customers can take advantage of this great resource and schedule 1:1 sessions with our platform experts. For customers new to Atlas, check out the Guide to Atlas Product Coaching Session .
There were some great discussions on Atlas over the last few months like @sarah_m ’s topic about badge redesigns that includes some great examples of badges on other communities and @Enidin's topic about the community life cycle .
For Khoros solution-related articles, we shared 5 New Features Available in Community , including synonym search .
A big thank you to our top kudoed authors in August and September: @Parshant, @CarolineS, @PerBonomi, @Fellsteruk, @JasonHill, and @CyJervis ! Thank you, everyone, who has participated in the community. We always value your insights and contribution to Atlas.
... View more
Today we unveiled a new logo and name for the Khoros Community, Atlas !
Staying in line with our Greek theme ( Khoros meaning chorus ), Atlas was chosen to represent our community as a place to receive guidance. Like a map, Atlas is a way to look at the big picture, as well as all of the parts that comprise it.
With that theme in mind, we will be making some changes to Atlas to improve your experience and make it easier for you to find content and collaborate with your peers. We already started today by renaming the Khoros Corner category to “Atlas Resources & News” and the Khoros View Blog to “Atlas Insights”, with the hope these names changes will make it easier to quickly know what kind of content you’ll find in those areas.
Learn more about Atlas in the video below:
If you have any questions about the new community names and rebranding, please leave a comment below.
... View more